Contact of Mexico City Metro (STC) customer service

Contact Mexico City Metro: Find below customer service details of Mexico City Metro (STC). Besides contact details, the page provides a brief overview of the public transport operator and its services. Reach the Mexico City Metro customer service below for queries, complaints or feedback.

Head Office
Manuel M. Ponce No.266,
Col. Guadalupe Inn
C.P. 01020 México DF
Phone:+52 (55) 1719 0000

Customer Service
Phone: 5709-1133
Phone: 5627-4950
Phone: 5542-5397 or 5627-4643 (lost/found)
Phone: 5627-4588 (rechargeable card)
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About Mexico City Metro
Mexico City Metro began operations in the year 1969. Locally known as Sistema de Transporte Colectivo (STC), the rapid transit system operates 12 lines connecting close to 200 stations. Transporting over 2 billion passengers each year, the metro system operates from 5am to 12 midnight. STC has a fleet of 390 trains.

As for the main terminals, Line 1 operates from Observatorio to Pantitlan E; Line 2 (Cuatro Caminos – Tasquena); Line 3 (Indios Verdes – Universidad); Line 4 (Martin Carrera – Santa Anita); Line 5 (Politecnico – Pantitlan S); Line 6 (El Rosario W to Martin Carrera); Line 7 (El Rosario N – Barranca del Muerto); Line 8 (Garibaldi – Constitucion de 1917 S); Line 9 (Tacubaya – Pantitlan E); Line A (Pantitlan W – La Paz E); Line B (Ciudad Azteca N – Buenavista S); and Line 12 (Mixcoac W – Tlahuac E).

The busiest stations are Pantitlan, Indios Verdes, Cuatro Caminos, Constitucion de 1917, Universidad, Taxquena, Observatorio, Insurgentes, Ciudad Azteca, Zocalo, Buenavista, Chapultepec, Zaragoza, Tacubaya, Chilpancingo, Pantitlan, Merced and Barranca del Muerto.

With regard to fares, commuters can purchase single journey STC Metro tickets or buy a reloadable metro card. The single journey tickets offer unlimited travel and transfer for the specified period. There are special fares for students and senior citizens. Tickets can be purchased at retail outlets, manned stations and through vending machines. Use the journey planner on the website to see schedule, fares and other details.

For more information or queries on tickets, payment, refund, parking, lost and found items, or others, reach the Mexico City Metro customer service.