Head Office
Metrolink
900 Wilshire Blvd.,
Ste. 1500 Los Angeles, CA 90017
Customer Service
Phone: 800-371-5465 (LINK)
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About Metrolink
Metrolink is a commuter rail system that began operations in the year 1991. It serves the counties of Los Angeles, Ventura, Riverside, Orange and San Bernardino. Operated by the Southern California Regional Rail Authority (SCRRA), Metrolink currently operates 7 lines connecting to about 59 stations. The Metrolink also connects with San Diego Coaster commuter rail system, the Sprinter light rail service, the Los Angeles County Metro Rail and with Amtrak’s intercity rail services. Metrolink’s fleet consists of locomotive, passenger cars, and cab cars. Metrolink’s services start at 5am and go up to midnight.
Metrolink’s lines consist of 91/Perris Valley Line, Antelope Valley Line, Inland Empire–Orange County Line, Orange County Line, Riverside Line, San Bernardino Line and Ventura County Line. As for tickets, you have One Way Ticket, Round Trip Ticket, 7 Day Pass, Weekend Pass and Monthly Pass. Tickets can be purchased from the vending machines at Metrolink stations. You can also download the Metrolink app to purchase your ticket on the go. Parking is available at all Metrolink stations. It is free at most stations as well. You can visit the website to know details on stations, train schedules or fares. For queries on tickets, refund, cancellation, parking, lost and found items, or others, reach the Metrolink customer service.
There are problems with ticketing which seem likely to discourage people from becoming riders. The ticketing machines often fail to read payment cards, which results in watching your train roll away while you try to buy a ticket. There are people who do not have I-phones and have no legal way to board after being stalled at the ticket machine. Likewise, buying a ticket for a ride later the same day, and THEN learning that the ticket expires in 3 hours would leave most people with a negative impression of rider service. If for some obscure reason it is necessary to keep people off a train that leaves 3.5 hours after purchasing the ticket, shouldn’t there be a big warning on the ticket machine not to buy a ticket yet, or to buy a deferred access ticket?