MailChimp Head Office
675 Ponce de Leon Ave NE
Suite 5000, Atlanta, GA 30308 USA
Phone: (678) 999-0141
MailChimp Customer Service
Web: Online Support
About MailChimp
MailChimp was founded in the year 2001 by Ben Chestnut and Dan Kurzius. Part of The Rocket Science Group, it is a leading email marketing service that allows to send professional marketing emails, automated messages and campaigns. Currently there are over 9 million people globally using MailChimp. The company sends at least 600 million emails each day thus assisting small and large business enterprises to prosper and grow.
So why not sign up today? You can sign up today for free and start sending emails immediately. Using MailChimp you can keep your contacts in one place, send automated emails on customer behavior, choose time and delivery date for sending a mail, target subscribers on Twitter, monitor customer activity through advanced analytics, and build and design your own email.
If you dint know, while you can get started for free, for adding more subscribers and gaining access to feature-rich services, one has to upgrade the account. One can customise the plan according to the list of subscribers.
MailChimp’s website has brilliant ideas you can adopt if you are a small business owner. They suggest email marketing guides and lessons on how to design and edit your emails. You also can learn how to avoid spamming and ensure your mails dont go to the Junk folder.
Did you have unused credit in your account that you never had an opportunity to use? Do not worry, you do not lose your unused credit, the credit is converted and accumulated to your reactivated account.
Do you need clarification on a particular service being offered by MailChimp? Why not use the support page to reach the MailChimp customer service. The customer representatives are friendly and efficient and will be able to answer all your questions. Additionally the company’s website give a user friendly tutorial and knowledge base that will help you get started without much hassles.
I cancelled my Mailchimp account BUT Mailchimp is still withdrawing their fee every month.
AND
iF YOU CALL MAILCHIMPS phone number 6789990141 (the only number to be found as there is no other number on the website), you get a message that the mailbox is full.
There’s no live chat. There’s no email address. What will I be forced to do next.
Wake up Mailchimp.
I have a free account. I have tried to make an automated email series but when I started it. it says you need to resolve an issue without telling me what. I submitted a non-compliance ticket and I do understand that on a free account there is no live support but a week later I still didn’t hear back from them if you don’t have time for free accounts don’t advertise it please get back to me as soon as possible so i can get on with my business.
Dear Team,
Since over 2 months we are trying to reach out to you without any answer from your side. Even after a few calls, still no support followed.
As a non-profit society in HK, we are not earning any funds. One of the reason why our initial account plan should be and remain Forever Free.
Furthermore, we have under 2,000 subscribers and never sending out more than 12,000 email per month.
Via mistake the credit card of one of our board member was charged during some period. Please kindly double check our account settings and wave the costs for the billing, as our campaigns for Christmas are waiting.
Looking forward to hear from you asap.
I am upgrading my Mail Chimp plan and it’s $50.00 a month. I put in my credit card info and Mail Chimp said something is blocked and my info won’t save. How do I pay my $50.00 a month?
Mailchimp has product data (that I have a screenshot of), and these products do not exist in my store, at all. How can this be? Why am I seeing furniture in MailChimp, when my store does not have these items? My thoughts of upgrading just fell off the cliff. I am on the free plan, so how am I to let MailChimp know about this issue?
We uses mailchimp integration with our whmcs but on going to edit account details on whmcs clientarea , we see an option to select yes/no to join mail list. As I am already subscribed to it, I tried to unsubscribe by selecting no option there and clicked save changes. but I am not unsubscribed from mailchimp list when enquired about this, whmcs support told
“Due to limitations in the MailChimp API beyond our control, unsubscribes are not reflected up to MailChimp. Instead, a client must use the “Unsubscribe” link found in any email sent from MailChimp to fully unsubscribe from MailChimp mailings.
For your reference, here is the API reference guide for MailChimp: https://developer.mailchimp.com/documentation/mailchimp/reference/overview/
As you will see, only two “unsubcribe(d)” calls are available and these are simply to list users who have unsubscribed, not to unsubscribe a user. As MailChimp does not currently provide an unsubcribe API function, we’re unable to implement it in to the product.
I do apologise for any inconvenience this may be causing you however, this is an issue beyond our control and affects any MailChimp addon available.
If you wish for this to be implemented, the first step would be to contact MailChimp and request that they add this functionality however, as I said, this is beyond the control of WHMCS.”
Can you check on this and work to fix your integration module error with whmcs .
Mailchimp has shut our account down since Saturday and has not said a single word to us via their woefully ineffectual email-only support system. We are looking to take our business elsewhere after being loyal for many years. I’m very disappointed in mailchimp, a service that up until this point, I have recommended to many friends.
I inadvertently deleted one of my subscribers name and email address from my Mailchimp list, and in doing so, he was fully removed from your Mailchimp system. When I then tried to re-enter his name and email, I received an error message telling me that I needed to have the subscriber fill out a form. It was my mistake in deleting him. Please guide me toward a simple way that I can re-enter his name and email address. Thanks.
I realized that Im a “none” paying customer but you should still offer us tech support. The program is working properly and I have no way of contacting someone. You have an option to pay for tech support; but really this “free” is sorta the trial to see if I like your program. Right now I’m not seeing a reason to pay for something that isn’t working. Admittedly it could be an oversight on my side but if someone doesn’t explain that to me then how will I know. if you want resolve this issue im available by my email. If not then it was nice working with you for this short time.
Dear Team,
Its been half a month that my mailchimp is creating a lot of problem and whenever i send a test email its showing that non-payment message even though i have paid the bill. Kindly fix it as soon as possible or else i have to switch to some other channel.
Kind Regards
Yahya Raza