Head Office
Metro
One Gateway Plaza, 99-PL-4
Los Angeles, CA 90012-2932
Customer Service
Phone: 323-GO-METRO (323-466-3876)
Phone: 1-866-TAPTOGO (TAP queries)
Phone: 323-937-8920 (lost and found)
Phone: 213-922-6235 (customer relations)
Email: customerrelations@metro.net
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Aboutย Los Angeles Metro Rail
Los Angeles Metro Rail is a rapid transit system operating in Los Angeles County, California. It began operations in 1990 and currently operates 6 lines connectingย to 93 stations. The metro serves more than 360,000 commuters each day. The rail lines consist of 2 heavy rail lines and 4 light rail lines. They include Blue, Expo, Gold, Green, Purple and Red. The metro is operated by Los Angeles County Metropolitan Transportation Authority. The metro servicesย start at 5am and go up to midnight.
As for the network, the Blue Line connects 7th Street/Metro Center (north) to Downtown Long Beach; Expo Line connects 7th Street/Metro Center (east) to Santa Monica (west); Gold Line APU/Citrus College (north) to Atlantic (south); Green Line Redondo Beach (west) – Norwalk (east); Purple Line Wilshire/Western (west) – Union Station (east); and Red Line North Hollywood (west) to Union Station (east).
Los Angeles Metro has a wide range of fare types for commuters. The fares include 1 Way Trip, 1-Day Pass, 7-Day Pass and 30-Day Pass. Students and senior citizens enjoy discounted fares. Frequent commuters can get the EZ transit pass to load multiple fares. The passes can be used on 24 different public transit carriers. They can be purchased at Metro customer centers or at over 400 vendor locations. Visit the website to see full details of fares, see schedules or plan your trip. If you are always on the move, download the Metro smartphone app to view and manage your tickets. For more information or queries on tickets, payment, refund, cancellation, parking, lost and found items, or others, reach the Los Angeles Metro customer service.
I ride the metro A line (blue) going to and fro from work 5 days a week. Unfortunately, the evening ride home from 4:30pm is a nightmare every time. Some guys play loud music on the train all the time. What can be done about that.
Courteous when calling customer service and no waiting time unlike when dealing with the NYC MTA and you get put on hold for long periods and often get hung-up on.