Find below the customer service details of London Paddington station. Besides contact details, the page also offers a brief overview of the railway terminus.
Address
Praed St, London W2 1HB,
United Kingdom
Support
Phone: 03457 48 49 50 (tickets)
Phone: 03457 11 41 41 (station)
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About London Paddington
London Paddington is one of the busiest commuter rail stations in the City of London. If you’re looking for a quick and easy way to get around London, this is the station you need to head to. Here, you’ll find all the trains you need to travel throughout the city, and it’s easy to get to and from anywhere in London. In addition, there are plenty of attractions close by that you can visit while you’re waiting for your train. So whether you’re traveling for business or pleasure, London Paddington is the perfect place to be.
The London Paddington station is a railway terminus situated on Praed Street in the Paddington area. Open 24 hours, it is one of 19 stations managed by Network Rail. The station contains 14 platforms and 15 tracks. It was first opened in 1838 by the Great Western Railway. In the area around Paddington Station are many tourist attractions, including Hyde Park, Regent’s Canal, and The Serpentine.
It offers an amazing range of amenities for passengers, from a large food court to numerous shops and ATMs. The services include a ticket office, ticket machines, a first-class lounge, step-free access, toilets, and public free Wi-Fi. Along with Wi-Fi it also includes telephones, showers, trolleys, waiting rooms, help points, induction loop, photo booths, water fountain, vending machine, wheelchairs and mobility assistance vehicles, to name a few.
There is ample parking available at the station. Additionally, parking is available for both cars and bicycles for a fee. Seven Blue Badge spaces are also available within 400m of the station. There is a mobility vehicle available for transfers.
For booking tickets, you will find offices and ticket machines spread across the station. Heathrow Express does not have a ticket office, so you will need to use self-service ticket machines. Furthermore, you can buy tickets online on Grand Central Rail. National Rail Enquiries can provide details on tickets, train schedules, and real-time updates. Their phone number is 08457 48 49 50.
If you wish to cancel or get a refund for a ticket, you can do so at the National Rail ticket office where you purchased the ticket. You can also call the telesales outlet or visit the online retailer you purchased your ticket from. If you bought tickets from Heathrow Express, then you can contact them through their website heathrowexpress.com. For any refunds on unused tickets you purchased from a machine or ticket office, please send your original ticket along with a cover letter explaining your request to Heathrow Express customer relations.
Connecting trains and stations: Popular stations connected to London Paddington station include Moreton-in-Marsh, Bristol Parkway, Didcot Parkway, Swansea, Penzance, Bond Street, Royal Oak, to name a few. The popular train services include Great Western Railway, Heathrow Express, TfL Rail and Crossrail.
London Paddington is located in the heart of London and is well-connected to both the Underground and the train network. Moreover, it has plenty of amenities, ticket services, and other facilities. Choosing this station to begin your journey will prove to be a wise decision from a traveler’s point of view.
I would like to send a big thank to the mobility assistance team at Paddington Station for their help yesterday [Nov 15th]. Although we had not booked assistance and only used the waiting room facilities the staff could not have been more helpful. When they found our our train [19.32 to Bath Spa] was boarding late they escorted us to our seats. They could not have been kinder or more efficient. A big thank you from Alan and Julie King