Link Net (Indonesia): How to contact the support

Head Office
BeritaSatu Plaza Building
4th Floor, Jl. Jend. Gatot Subroto Kav.
35-36, Kuningan Timur, Setiabudi,
South of Jakarta 12950 Indonesia

Customer Service
Phone: (+62-21) 5278811
Phone: (+62-21) 557 77755
Phone: 1500 290 / 1500 295 (First Media – Internet or cable TV)
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About Link Net

Established in 1996, Link Net provides cable-based fixed network, Internet, business management consulting, and multimedia services across Indonesia.  The company was previously known as PT Seruling Indah Permai, and the name was changed to PT Link Net in 2000. The initial line of business was the trade of goods and services, and soon it shifted to the field of Internet and information technology. Link Net is a member of PT First Media Tbk, also known as First Media Group. Link Net’s multimedia and Internet business operates towards the goal “of becoming a mega media company” in the country. In 2014, Link Net became a publicly listed company. The company’s IPO (initial public offering) commenced on the Indonesian Stock Exchange in 2014. Link Net is now an established provider of high-speed broadband services in Indonesia. 

Besides Internet, Link Net also offers cable television services. Operating through high-tech Hybrid Fiber Coaxial cable system (HFC), Link Net is capable of operating two-way 860 MHz broadband services as well. The company had recorded 1,312,970 connections across Greater Jakarta, Tangerang, Bandung, Bogor, Bali and Surabaya areas in 2014. Link Net has designed services for both individual users and businesses. The consumer market offerings include Internet products under the name of FastNet and subscription-based cable TV which works under the brand name HomeCable. For the business market, Link Net offers data communication services under the brand name DataComm. Link Net’s cable network is one of the most reputed services in the country. Along with the SD (Standard Definition) channels, subscribers also can enjoy HD (High Definition) viewing. The connection offers interactive applications which are designed to enhance the overall consumer experience. HomeCable offers 121 SD and 68 HD channels which is the highest in Indonesia. Some of the inhouse channels offered by HomeCable includes Kairos TV, Karaoke TV, TV Parleman, Balaikota, Foodie TV, Reformed 21, J’Go and more. 

To apply for a connection, you can visit any nearest Link Net office. Numerous outlets in Indonesia offer the facility of applying for a connection. Acting as the intermediary, these outlets facilitate the operations from filling up the forms to the actual installation. You can also apply for one on the website.  Both business and domestic consumers can choose from a number of plans for Internet and television. You can visit the First Media website to explore the various plans. The company claims to provide the highest speed broadband nationwide. Loyal customers can register for the First Rewards membership program, to earn reward points and benefit from the priority services. Existing customers can login to their account online to view or pay bill. Payment can be made through Internet banking, debit or credit card. You can reach the customer support via phone or email for queries or complaints on the services.