Head Office
3333 Boulevard Cote-Vertu,
Suite 600, Montreal,
Quebec, H4R 2N1
Customer Service
Phone: 1-800-717-5015
Phone: 213-986-3515
Email: support@JustFly.com
Email: guarantee@justfly.com (Extended Cancellation Policy)
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About Justfly
Justfly is an online travel business established in the year 2014. It is a platform to book low cost flights across the US and globe. Headquartered in Summerside, Canada, the company employs around 200 for customer service, technology and marketing. According to its website, Justfly partners with over 440 airlines to offer best deals and cost-effective tickets. Besides flights, Justfly also allows travellers to book hotels and cars.
To search and compare best deals for flights, browse the homepage where you can enter the origin/destination, dates and begin the search. Upon seeing the results, you can further filter by number of stops, schedule, duration, airlines and airports. You can also see a number of options with detailed schedule, layover and cost. You can proceed to confirm the booking by paying through Visa, Mastercard or American Express.
Those who already have a reservation, can sign in to their account to view or manage the same. They can check itinerary or even cancel a booking. All prices displayed on our website are subject to change at any time. Also note that all reservations are non-refundable unless stated. They are also non-changeable and non-transferable unless otherwise stated. If you find a cheaper fare, you can claim a full refund within 24 hours of booking.
Should a ticket be refundable, there will still be penalties users will have to pay. Cancellation can be made easily by calling the customer service. Refund might take up 6 to 8 weeks. Are you frequent flier? Register for the Justfly Travel Club membership program to have enjoy exclusive prices, cashback incentives and private sales. For more information or queries on tickets, payment, refund, cancellation, or others, reach the Justfly customer service.
I will not be using Justfly in the future. I made my initial reservation on May 28, 2018 my flight was for May 09, 2018 and after doing some research I found out that I needed a visa in order to travel to the country I wanted to visit. Had I known this when making the reservation I would not have book the flight in the first place. On May 30, I called to cancel my reservation and the agent told me that It would cost me $210.89 plus an additional $100.00 but the total cost of my flight was $1126.47. Can someone please explain this type of math to me? I am totally confused. I am going to the better business bureau and anyone else that I can get me to help me resolve this issue and help make this right. Because this is fraudulent.
Booking number 103-769-892
I will not be using Justfly in the future. They are frauds. I made my initial reservation on May 28, 2018 my flight was for May 09, 2018 and after doing some research I found out that I needed a visa in order to travel to the country I wanted to visit. Had I known this when making the reservation I would not have book the flight in the first place. On May 30, I called to cancel my reservation and the agent told me that It would cost me $210.89 plus an additional $100.00 but the total cost of my flight was $126.47. Can someone please explain this type of math to me? I am totally confused.
Why my credit card is charged $150 against cancellation of the ticket. Why you are not deducting from the ticket price which I already paid. On top of that you are not giving my money back and I have to use it as a future credit. This looks like a fraud company. Never book through this company. My ticket reference number is 566-7087319031. If they are not going to return my money I am going to file a suit against them.
I booked a flight for a wrong time right away within a minute
changed the flight time. called customer service (1-800-717-5015)Talked with Sarah at 1.48 mentioned the situation and cancelled all the flights. After a long discussion I agreed to receive $454.30 travel credit for next trip which expire in one year. Now I received only $254.30 in travel credit. Please check with you recording and credit the remaining balance.
SHAME on your company for taking advantage of people and not responding to peoples concerns!
I received credit for a cancelled flight in Dec and now to book a new reservation I need speak to customer service at 18003871338 (the regularly posted number is only for sucking in more money and hence the circus that loops around). And there is no person there!!!! I have been on hold for 50+ min and I have done this 3 times already, who can we report them to???!! Thanks for any help guys
On December 2017 I purchased two round trip tickets. The price listed changed after I paid for tickets. Booking number is 084-609-362. I was promised a refund at that time being told it might take 30 days. It has been much longer than that and after phone calls for my refund attempting to talk with an Agent that could hardly speak English who gave me several numbers and was told to take these numbers to my bank for the refund. I took this to my bank and they did not have a clue of what these numbers were and said there was no refund showing up in my account. It is now been over 4 Months and still no refund. My current plan is to take what ever legal action is needed to expose the criminal, fraud operations of JUSTFLY
To whom It May concern,
I am saddened to have to write this email to explain the worst customer service I have ever experienced with flying issues. For starters, flying is a very stressful thing on most customers, and when we use a company, we trust that you are there and ABLE TO help in certain situations.
I recently booked a trip from Fayetteville NC (United 3914) to New York, LGA. I originally was on a flight on Monday, April 16th but was informed I needed to get back to work early. I called to switch my flight from Monday to Sunday, April 15th. Sadly, on your website it says exchanges for domestic flights have a fee of $75 yet, I was quoted $275 to change my flight.
When I went on to United’s site themselves, the change flight price was NOT that much in price, also noted that the cost to buy a brand new flight, was only $237 (less than fee to switch a flight i already had a reserved with a seat on through your company). So not only did I already pay for a flight with you on United, you basically wanted to charge me more than what another flight by itself would cost to change my flight.
Finally, your agent (unhelpful) was able to get it down to $225 (a whole $50 cheaper, woohoo). This was still very unsatisfying, but because I needed to switch my flight and UNFORTUNATELY, had to go through you, I paid $225.
Then the very next day, I get to the airport only to be told my flight was delayed by an hour. This would mean, the 43 layover time I had to get to my connecting flight to New York, I would miss by more than 20 minutes. This was also the last flight out that evening, so I would in turn be stuck in DC airport.
When I called your customer service, the man I spoke to not only could do absolutely nothing to help me in the 50 minutes timeframe I had to get on this flight or not, but said he could ‘send me an email and follow his instructions’. That is insanely unhelpful for customers who are in dire situations and at airports, and the most your employees know how to do is send an email? You think I have time to sit and what, wait for the ‘forward’ email to tell me if confirmed or not would be sufficient? No. I asked to speak to a supervisor.
Then your employee recommended a great idea- I try to deal directly with the airline itself. I am sorry, but didn’t I just pay your company over $500 to deal with my travel arrangements for you not to tell me to go then deal with the airline for you because your travel agents (wherever their office is located not in the US) cannot help their own customers? Either way, of course, the actual airline gave me a new flight– THE NEXT DAY, free of charge.
So now, not only did I waste $225 giving you money to get me on a flight on Sunday, April 15th that I was UNABLE to get on. You also, did not help me switch my flight, you did not offer to find me another flight on a different airline to make sure I got on to a plane on Sunday, April 15th, you did not offer to help me find any accommodations for being stuck overnight due to this situation and you did not give me any money back for doing absolutely NOTHING on your end but direct me to the airline to fix the problem you failed so miserably at to accomplish.
With that said, I will contact anyone and everyone I need to #1. make sure this is actually addressed and you are able to handle customer service for the amount of money you can easily take from your customers, for doing pretty much nothing on your end and 2. make sure anyone else is aware of the scam you are of a ‘deal company’ that prides themselves on saying “Mam’m you wanted a deal thats why you hired us, so you can send an email if you have a complaint because u won’t get to speak to any other supervisor” – (Quote from Kumal, your oh so helpless supervisor who handled my what I hope to have been recorded phone call for ‘QUALITY ASSURANCE’ so someone else can actually hear the quality-LESS assurance he gave me).
I am very disappointed in JustFly. I booked a flight, and ended up having a family emergency and was not able to attend my flight. I contacted to see if I could use the cancellation policy I purchased and I was told “no”. I purchased the cancellation policy that allowed me to cancel up until departure, but yet they were telling me I only purchased the 24-hour cancellation policy. I am a full-time graduate student and teacher in a low-income public-school district. I cannot afford to spend $500 for nothing. If I couldn’t cancel my flight, I was just wanting to receive a credit so I can use it on a trip I am taking this summer. I am so upset with what happened, and the customer service representative I spoke to as she just kept telling me “there’s nothing she can do”. I will not use Justfly again nor will I ever recommend it to anyone.
Customer service is so rude! I tried to finalize my booking online by calling 1 800 717 5015. he gave me price twice as much as I have seen online. He keep on telling me that I should read the disclosure before I hit the Confirm button. In short he never helped me at all. I told him that I will just call back to end the conversation because I know that I will not get anything helpful from him. I hanged up my phone and after about 5 seconds my phone ring which is unknown. I answered my cellphone and the justfly customer service told me “do not call back anymore!” then he hanged up his phone. I put my phone in silent mode because it is 12:15 already in the morning but he keep on calling me 3 times more but he always put me on hold. Justfly should give disciplinary action for those kind of customer service!
Hello everyone who has been ripped off by Justfly company,and I have been ripped too when I brought a ticket from desmoines to Cairo but when I went to airport two weeks earlier for my returning from Cairo to America.my ticket didn’t exist in system and I have to buy another ticket for 2,000 dollars plus 1,000 which meant the entire trip cost me 3,000. I have been called them or email but nobody returning my call or email until now. Now I’m seeking legal matters at this point,I wanted money back and I have been working hard for myself not justfly or anybody else.
I too am having horrible experience with JustFly. One leg of our flight was cancelled. JustFly tells us to call the carrier (Lufthansa). We did. Lufthansa says they can’t do anything because the first leg is provided by Air Canada. So I called Air Canada who tells me they can’t do anything because they need a waiver from Lufthansa. Air Canada told me to call my travel agent. I was on hold for 40 minutes and never moved up in the queue. I have sent an e-mail to JustFly but don’t expect to get a reply. I have travelled in business and pleasure for over 40 years. This is the WORST experience in customer service I have ever had!!
Same crap with these people , they don’t speak clear English and don’t understand plain English . Worst experience of my life regarding travelling , they so far to cancel my dog’s flight when all I asked was a confirmation of it.
Never use thi service again
This is in regarding to purchase a ticket October from Justfly Booking:076-727-512 for the price of $348.58. Justfly email the receive by $348.58. Surprise when a got my credit card statement you charge twice the same amount of money. It’s has been impossible contact this company because you are a phantasmal company without address and phone number. 1800-717-5015 is only for purchases without any option to talk with any person to get answers. I hope to get any answer ASAP
I never completed my reservation on line as I was away from my computer for several hours. When I got back to my computer, the reservation was completed. How did this happen without me entering it? Also, was a higher price than it advertised.
I attempted to change my returning flight and was told by United Airlines that I had to contact Justfly to make the changes. After struggling to understand the agent and waiting 20 minutes for a supervisor I was informed that I could not change my flight. The supervisor was rude and threaten to terminate the call when I question her to confirm my returning flight was not cancelled by the ineffective agent.
After reading the comments I am concerned that my complaint will also go ignored.
I booked my flight for Nov. 30th I broke my ankle Nov 23. Call to cancel/ change my flight….. The guy I spoke to said it would be no problem. I had cancellation coverage. They guy say dont worry it will be taken care of if I just put in for a credit until I can fly back home. I call today to schedule my flight home as my grandfather is not doing well and I need to get home hopefully before he passes away . my flight was 358 I paid and should have 358 a viable for credit. They tell me today I will have to pay an additional 373 to fly home. Why is it double what it orinagnaly cost? I do not have this money. So not what I can’t go home? I can’t get my money back. I see flights as I look online for same price why are you charging me double what the one way flight cost. Help me help me help me
Your system changed my flight dates when I changed my passenger number. A glitch that you are now charging me a cancellation fee for. I called within 5 minutes of the accidental booking and got them to lower it from 75$ to 25$ per person (I have 5 people in my family). I should be charged nothing as I called literally within 5 minutes of the booking and it was a mistake created by your system. I will be disputing these charges with my credit card company and I will never book through your company again!
I dislike the automated call service that I cannot speak with a person. I am trying to change a flight on line, and it says to contact the airline. The airline won’t talk to me because I booked through a travel agent.
Please contact me ASAP since my flight leaves in 2 weeks.
This is much appreciated.
When booking a park/fly hotel through your company how do you notify the hotel that your car will be parked for the duration of your trip? Am I responsible for calling the hotel myself directly to alert them to our parking stay even though we’ll be booking it online?
I booked a flight on Oct 20, 2017 for travel in 2018. I received confirmation emails including one that stated payment received. About ten days later I attempted to pay my card for this flight. There was no record of the charge being processed by JustFly. I attempted on numerous occasions,via every email listed,to contact JustFly to make inquiry about this. No response. The airline has no record of my reservation. It has now been over two months and still no transaction processed. Airline still has no record of my reservation. I cancelled the flight via email and changed my card number. I refuse to call and speak to people who are not knowledgeable nor understandable.
Most pathetic service ever! Got a travel credit but I cannot use it on the flights of my choice. Website under refund status states that my refund was done 30 days ago but it still has not been credited into my account.
I booked 2 tickets to Australia and could not make the flight due to illness. I paid JustFly to move both tickets to November. The day of the flight we tried to check in and found out that no ticket had been issued in our name for that flight. We missed the flight and I have called Just Fly several times just to be moved from 1 queue to the next. They have refused to give me a refund. I have tried to explain that this is fraud and the agents don’t understand the word.
Air canada told me they notified justfly three weeks after tickets were purchased April 2017. A schedule change was done. I found out six months later. I’m told 12 can go if we pay $3,000.00 ++ per person more. The refund may not happen either if I understand this recorded conversation with two supervisors . My travel insurance and tour group will be contacted along with my credit card company.
Thanks for your answer, but you need to understand I am looking for a
long layover in Toronto, mainly. That was the main reason I have booked the trip with AIr Canada.
It is a gift for my daughter to see Niagara Falls on our way to Colombia.
I found the following flights that will work for us; I have sent three emails to your customer service in the last four days, no answers…
JUSTFLKY Must improve its customer service because it is a mess!
I have been dealing with justfly the last 2 weeks since the airline has cancelled a segment of my flight. It has been the worse experience of my life. First they out source their from the Philippines and these agents are helpless. I’ve called 5x to confirm my flight and all they can do is read from their script and send emails supposedly to their travel partners. I still have yet to confirm my international flight. There is no one from the U.S and no one can help. What is this company’s goal? Scam customers? I will never use justfly again!!!
I booked a flight and 12 hours later went on line and cancelled it and they did not cancel, I want to talk to someone about this, then they charge me $75.00 to cancel again and can’t take it out of what I already paid. I am in tears, that was the last of my money and the job was canceled that my husband was going there for, I want to speak to someone besides a customer service agent that was no help except to take more of my money. I expect a phone call back, 907-982-1293. As soon as possible before I go write a bad review.
I have emailed you numerous times to correct the overage amount you charged me for your mistake. How do you plan to stay in business if this is what you do to all your customers???
A corporate manager or someone in charge, if you have such a person, needs to call me to rectify this situation.
If not, you are accumulating funds that are against the law – due to your fradulent advertising on line.
Thank you.
Your company makes a mistake, then it cost me money, Vigil #3145, and Eddie, refuses to make it right.
How can your company survive in a world of completion by not putting people first. Why would I go back for more of the same? I ask a girl who works with your company how long the company has been in business, she told me she could not say. Really? What are you trying to hide. I would hope you would at least respond to this email.
Hi,
I’d like to have a cancellation on these tickets (booking : 071-379-272) because your website told me it were sold out and not been charged but it still charged me and the airline told me that there was an error with these tickets. Received that email after an hour of the declined transaction. I called my credit card company and they told me it has been charged. I’d like you to cancel this transaction as i’ve booked tickets from another company after your website declined and told me they were sold out.
Thanks you
David Bureau Lapointe
Your service was great on the recent purchase of a ticket. I will definitely depend on your service.
Justfly did charge me twice for a seat on AeroMexico. How do I get a refund?
This is in regards to Purchase summary for Justfly Booking: 063-586-243. How did you come up with Total of $541.40 when it should just be $493.60 total for 4 persons when I was booking it. The lower amount ($493.60) was also appearing in the first confirmed booking status document that I printed. Please explain. I am wondering whether you may just have made a mistake in adding the charges together.