Head Office
Fleet Place House,
2 Fleet Place,
London, EC4M 7RF
Support
Email: info@just-eat.co.uk (general)
Phone: 0203 370 9922 (restaurant partnerships)
Web: Support
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About Just East
Just Eat is a popular take-away aggregator first founded in Denmark in year 2000. Headquartered at London, Just Eat currently has operations in the UK, Ireland, Canada, Australia, New Zealand, Norway, Denmark, France, Italy and Spain. Just Eat and Netherlands-based Takeway.com merged in 2020 and rebranded itself as Just East Takeaway. The $8.5 billion deal will help the brand stay on top in the European market, even as competitors Deliveroo and Uber are vying for the top place.
In the UK, Just Eat launched services in the year 2006. Food can be ordered on the web or smartphone app. Simply enter your postcode and find restaurants delivering nearest to your location. You can order from popular brands such as Greggs, Burger King, KFC, Subway, Yo!, Zizzi, Krispy Kreme, or Pizza Hut. Cuisines you can search include Indian, Spanish, Chinese, French, British, Bulgarian, Danish, Filipino, Indonesian, Lebanese, among others. Just Eat connects with most locations across the UK, from the popular Birmingham, Cardiff, Glasgow, Manchester to smaller cities.
The Price Promise guarantees food lovers that orders on Just Eat will be cheaper than orders placed directly at the restaurant. And if you find the advertised price higher, simply contact the support and you might get a voucher you can use on next order. As for booking a meal, once you select your city, you will see the list of restaurants that are open, along with the offers and details of delivery. You can filter restaurants by offers, star rating, or cuisine. To see the menu, you can click on the restaurant’s page and choose from the list of items. You can opt to have the food delivered or have it collected at the restaurant. The delivery fee and other charges will be mentioned during checkout.
Create an account on the website to check order history and swiftly place new orders with the credit card saved on account. Payment can be made using debit or credit card, PayPal or Google Pay. And if you have a promotional code or discount voucher, use the same during checkout. Note that once an order has been placed, changing or cancellation would not be possible. However, you can contact the customer service to reach out to the restaurant and help you on same. If you had a bad experience with the restaurant or want to complain on the delivery or food, you can contact the support for same. Live chat is available on orders where you need assistance.
Are you a restaurant owner? List your brand on Just Eat website and app and start receiving orders. Partnering with UK’s leading food delivery provider brings a lot of advantages to your business. Each month, the platform caters to more than 12 million food lovers. There will be a joining fee in addition to the commission on every order you receive. Once registered, you will get an Orderpad tablet, printer, and free Just Eat merchandising.
Absolute joke. Couldn’t cancel an order after it arrived THREE hours late. Couldn’t find details on their website to make contact. When I finally managed to make contact they said they were not refunding as 24 hours had passed.
Awful company. I ordered an Asian meal from a local outlet and when it arrived at my door the entire contents of of one part had spilled out of it’s container and spread out all over the other parts and settled in the bottom of the bag. After we had cleaned up the mess all the rest of the meal was cold and the only thing that Just Eat would do was reimburse me for the Ruined Korma. Photos on request.
Absolutely diabolical customer services. Having received the completely wrong order, I raised a complaint only to be brushed off because I hadn’t photographed the packaging of the order before throwing away!! I have used just eat for years and never complained and when I do its dismissed. Will not be using again. In latter years they have employed rude and incompetent drivers, food is often cold and dumped on doorstep. The attitude of their complaints department clearly reflects how they value their customers!!!
Absolute disgrace as a company, three times over the last few weeks I have ordered from KFC and ended up with a pot of gravy. Best part of £20 wasted, not the meals I asked for. Fuming is an understatement.