Hull Trains Head Office
First Hull Trains
4th Floor Europa House
184 Ferensway Hull HU1 3UT
England
Hull Trains Customer Service
Phone: 03450 264 077 (new tickets)
Phone: 03450 710 222 (customer service)
Phone: 01482 488909 (lost items)
Phone: 08457 48 49 50 (National Rail enquiries)
Email: customer.services@hulltrains.co.uk
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About Hull Trains
Hull Trains is an open-access operator that began operations in 2000. Currently, Hull Trains operates 90 direct services a week between Hull and London Kings Cross. The trains come with free 4G enabled WiFi, first class carriage, a restaurant and Passenger Assist service. The National Rail Passenger Survey has ranked Hull Trains as UK’s leading rail operator for passenger satisfaction. Till date the long-distance train operating company has carried over 12 million passengers. Britain’s largest bus operator FirstGroup has majority stake in the company.
Access the timetable online to keep yourself updated on the schedule, timings and new stations. Between Hull and London Kings Cross, the trains have stops at Brough, Howden, Selby, Doncaster, Retford and Grantham. Tickets can be booked at the station or directly on the website or smartphone app. Get the Advance Purchase Tickets to enjoy low fares on your journey. The Advance Purchase Tickets are non-refundable. Other fares include First Class, Anytime Open, Off-Peak Saver and Season Tickets.
Travel First Class to enjoy comfortable reclining seats, dedicated host, complimentary food and drink, among other benefits. The Anytime Open fares are flexible tickets that can be used any time, on any permitted route. The Off-Peak Saver provide cheaper tickets on a less busy train. If you travel frequently using Hull, you can purchase the weekly, monthly or annual season ticket. Get a pre-loaded Oyster Card to travel on London’s buses, Tube, trams, DLR, London Overground and National Rail services.
To enjoy more savings, ask for the Railcard. There are specific railcards designed for students, seniors, family and friends. On tickets that are refundable, a small administration fee may be applied. Travellers can use the online refund form to claim a refund for an unused ticket.
Passengers can access live arrival and departure information on the link here. Those with impaired mobility and other disabilities can request for assistance during their journey. Reach the Hull Trains customer service for more details. Note that travellers are allowed to take up to three items of personal luggage free of charge. For more information or queries on schedule, refund, cancellation, luggage, or others, reach the Hull Trains customer service via phone or email.
