Hotwire Head Office
655 Montgomery Street
Suite 600, San Francisco,
CA 94111, United States
Hotwire Customer Service
Phone: 1-866-HOTWIRE (1-866-468-9473)
Phone: 1-866-394-2015
Phone: 0808 234 5903 (UK)
Phone: 00-800-46894732 (others)
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About Hotwire
Hotwire is a travel website that was launched in the year 2000. It offers discounted fares on hotels, flights and car rental. The award-winning website, visited by over 7 million each day, is part of Expedia, Inc. For those on the go, Hotwire mobile apps offer seamless booking experience.
Whether booking a flight or hotel, Hotwire promises guests the most discounted fares in the market. Flights can be searched by destination, price or schedule. As for hotels, you can filter results by neighborhood, star rating, or preferences such as Internet, swimming pool, parking, pets allowed, restaurant, free airport transfer or room service.
Payment for booking can be made using MasterCard, Visa, American Express and Discover cards. The discounted fares shown on the website include taxes and fees.
If renting a car is on your list, then Hotwire might be of assistance. You can book a car by providing the address, city or airport. Hotwire partners with big brands that include Alamo, Enterprise, Hertz, Europcar, Thrifty, Sixt, Dollar and National. Hotwrite offers a Low Price Guarantee to its customers. If you find a lower price elsewhere, the difference amount will be refunded. A claim must be made within 24 hours.
You can make changes to your booking by accessing your reservation online. Cancellation policies vary by type. All Hot Rate Hotel bookings cannot be cancelled or refunded. As for flights, you may get a flight credit for future booking if you cancel a non-refundable ticket. For more information or queries on new reservation, cancellation, refund, payment, baggage policies, or others, reach the Hotwire customer service.
Hot Wire Itinerary # 6018267871
Hotel Confirmation # 460-242938
On Tuesday, June 18, 2019, I made a reservation for a hotel in Bucharest, Romania. The first notice was a 4 stars hotel with a around 65% discount and decides for this. Do not pay the difference of $ 16.50 because I said they are 4 stars and I will not have problems. I don’t know the names of the hotels. For me the name of the hotel is “Hot Wire” because it is the place I trust and for the many years I have contact. I click and the Hotel Dalin Center Hotel comes out, when the payment end I am asked if I am happy or sad. What I felt was not only sadness but that I was lost. Hot Wire made it appear as 4 stars and it is not, the people who talk about the hotel in the reviews one by one speak badly. When I spoke with the representative of Hot Wire, his response was always that he understood me but that’s the way it is, the money is not refunded. In all the conversation Hot Wire did not have any error, that Hot Wire is carried away by what people say, I do not think that’s the way Hot Wire should make inquiries. There may be the case that a person who was at the hotel was given a free breakfast and then asked to write the best about the hotel. Continuing with the conversation about what happened, he said that he gave me the amount of what I paid as credit,, but discounted $ 40 because he called to the hotel and they had not agreed to the cancellation. He said you decide or you have to go to that hotel where the reservation is made, and if you are going to call again to Hot Wire another representing is not going to do this. With the threat I had, my answer was “YES”. I understand this person can not say something bad about Hot Wire, he works in the place and he has to keep his job, that’s why in every answer Hot Wire was right. I feel like I got hooked, because before performing the operation I’m like a blind man who knows nothing, the only thing that lets me get carried away by the 4 stars and they still take $ 40, which is as if someone puts their hand in my pocket. pants and pulls out my wallet. I know there are rules, but this is not the way to attract a client with lies, apart from that difference of money I am missing to make another reservation. Now Hot Wire gives me the credit of payment minus $ 40 and not the refund of the amount, so they continue having me bound hand and foot to not let me out and do another operation to make more money. Again, you have to look for a 4 star hotel and it is 3 stars or less. I ask you to return the $ 40 and do not make me think it’s the same that someone came who put my hand in my pocket and took my wallet with the money. This email will be sent to all possible places. I know that Hot Wire is very powerful and I and I am small but it will be done..
Had a horrible experience with Hotwire. Due to family issues i had to cancel my hotel. I was given horrible service. Your employees a very rude. After 30 minutes of booking i had to cancel and i was denied. This was a horrible experience and i will not be using hotwire again.
Using Hotwire I arranged a car rental from Thrifty for this past Easter Weekend. The car broke down two times and on the 2nd occasion they towed it away after waiting four hours and left me with no transportation. Thrifty directed me to go to Hotwire as I had paid the order through Hotwire. I have tried every number listed above and no place to submit a complaint. Hotwire, can you help me? I feel abandoned and so angry they dropped it on me to get resolved.HELP.
Dear hotwire I booked a hotel with you and also purchased cancellation insurance. I had to cancel my trip due to unscheduled work changes. Now your insurance company won’t answer my emails and your support team just tells me that refunds aren’t given. What is the point of travel insurance? This has been a terrible experience with your website. I can’t believe this is how you treat your customers.