HotelTravel Head Office
27/180 Chok Thip Villa,
Moo 8, Chao Fa Rd, Chalong
Phuket, Thailand 83130
HotelTravel Customer Service
Phone: +66-76-282-808 (Thailand)
Phone: +1-646-360-1678 (USA)
Phone: +44-845-528-0496 (UK)
Phone: +61-289-994-263 (Australia)
Email: en@hoteltravel.com (general)
Email: credit@hoteltravel.com (payment queries)
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About HotelTravel
HotelTravel is a hotel reservations website founded by Blair Speers in the year 1999. The Thai-based company became part of MakeMyTrip Ltd after it was acquired for US$25m in 2012. The HotelTravel network boasts of over 140,000 hotels worldwide. A member of Travel Industry Designator Service (TIDS) and Japan Association of Travel Agents (JATA), HotelTravel has offices in Thailand, UK, Hong Kong and Malaysia.
Guests can search for hotels by destination or name. Discounted properties can be searched in more than 190 countries. Hotels on the website can be filtered by price, star rating, landmark or facilities such as WiFi, pool, gym, parking, restaurant or airport shuttle. Payment for booking can be done using major credit cards and PayPal. A confirmation email will be sent after successful booking. Look for hotels that allow customers to pay for rooms upon arrival. Your credit card will be charged after check-in.
HotelTravel offers a Guaranteed Lowest Rate Policy. If you find a hotel that was cheaper on a competitor site, you can request for price match within 24 hours of booking. The difference amount will be credited to the account holder directly. Guests can view or make changes to their booking on the Member’s Area. You can also request a receipt and even write review of your recent stay. View the cancellation and refund policies before confirming your booking. All refunds can take up to three weeks to be credited back to account. For more information or queries on payment, refund, cancellation, or others, reach the HotelTravel customer service.
