Find below the customer service details of Holiday Inn in the US. Besides contact details, the page also offers a brief overview of the hotel chain.
Head Office
InterContinental Hotels Group
3 Ravinia Drive, Suite 100
Atlanta, Georgia 30346
Customer Service
Phone: 1 800 HOLIDAY (800 465 4329)
Phone: 1 800 621 0555 (support)
Phone: 1 888 211 9874 (Rewards Club)
Email: [email protected]
About Holiday Inn
Holiday Inn has one important success mantra- continuous innovation and ability to adapt to the ever-changing needs of its guests. Holiday Inn is an American brand of hotels, which is a subsidiary of InterContinental Hotels Group. The company was founded as a motel chain and is now one of the world’s largest chains. Holiday Inn is a group of 1,173 active hotels. In 2018, the group recorded a total of 214,000 rentable rooms. The story behind the foundation of the company is interesting as well. In 1950, Kemmons Wilson, who resided in Memphis, Tennessee, decided to build his motel after he was disappointed with a recent motel experience during a family trip to Washington D.C. Wilson’s architect, Eddie Bluestein, coined the term ‘Holiday Inn’ as a joke, during the construction of the first hotel. The name was after the musical film named’ Holiday Inn’, and this very first hotel opened its doors to the public in August 1952. This was the beginning of this hotel chain behemoth. Wilson partnered with Wallace E. Johnson for the construction of other motels on the roadside entering Memphis. This was the time when the headquarters for the company was located in a plumbing shed, which was owned by Johnson. The company never looked back. One after another, Holiday Inn soon became a corporation and is currently one of the largest hotel groups globally.
The company is one of the most respected and recognised names in the United States. Holiday Inn currently has more than 2650 hotels across the US. Most of the hotels are owned by franchises and are famous as Holiday Inn Hotels and Suites, Holiday Inn Express and Holiday Inn SunSpree Resorts. In 2008 the company announced its famous timeshare program known as the Holiday inn Club Vacations. The company introduced features and amenities that went on to become industry standards. The standardised room size, telephones in rooms, free in-room television, ice machines, restaurants and swimming pools were just becoming a common sight back then. But thanks to the company, the standards of hotels were revolutionised. Some of the most famous properties in the US include Holiday Inn Express & Suites – Orlando At SeaWorld, Holiday Inn Express Springdale – Zion National Park Area, Holiday Inn Express & Suites Panama City Beach – Beachfront, and Holiday Inn Club Vacations at Desert Club Resort. A large number of Holiday Inn properties can be located at Texas, Missouri, Florida, Tennessee, Arizona, Kentucky, California, New York, Missouri and Virginia.
Making a reservation in one of the Holiday Inn properties is easy. You can simply go to the website, punch in your check-in dates, checkout dates, location and click on search. The website will locate all the hotels along with the room prices for the set dates. You can choose to make the reservation and pay, or reserve and pay on arrival. Holiday Inn has flexible booking plans, which means you can alter the booking dates without going through much trouble. Any complaints or suggestions regarding the payment, refund, cancellation, loyalty program, hotel condition or staff behaviour can be communicated to the dedicated customer assistance team of the Holiday Inn.
I recently stayed at a Holiday Inn Express in Hendersonville NC. It was a really nice experience. Wish all hotel stays could be as awesome. The breakfast was delicious and the attendant was exceptional. She was so very helpful and nice and kept the breakfast area clean and supplied. The only thing that I would like to see on the breakfast menu would be sausage gravy and biscuits (my own personal preference). I have no complaints whatsoever and would stay there again if given the opportunity. Please thank the entire staff for their hospitality and hard work. They represent you very well.
A recent stay at a Holiday Inn Express has me question whether I’ll ever stay at a Holiday Inn property again.
I made reservations through Holiday Inn (not a third party) and during the reservation I told the person from Holiday Inn that I needed a pet friendly hotel as I’d have 2 small dogs with me. Her only response was “the property I’m looking at is definitely Pet Friendly”!
So during reservation – there was NO mention of a pet fee. Also, during registration on the property there was no mention of a Pet Fee. Although later the front desk had me sign something that noted if my pets did any damage what Holiday Inn would charge. My pets did no damage I have room photos to prove it. Now – I would understand an additional $25+ – to clean the room.
However at this point – Holiday Inn Express had already charged my credit card a $250 Pet fee. Plus, at this point I’ve haven’t been able to talk with a Holiday Inn representative that “has the authority “ to correct this massive overcharge.
My husband and I stayed at the hotel in Bonita Springs Florida during the hurricane. We checked in on Tuesday Sept 27 and. Checked out Friday the 30th. We were on the 3rd floor. We also had our ESA dog with us. The air conditioner was leaking all over the rug and it was saturated. Our smoke detectors battery was beeping for 5 minutes ever 20 minutes. We told them. Never fixed issue. The elevator stopped working when we lost power. After the hurricane the power still had not come back on. So we had one more day and asked if they could possibly move us to first floor our last day. I am 74 with a heart condition and couldn’t do the stairs. Not expecting no power outage. The clerk said no. I would have thought she would be more accommodating. My husband got a change of bedding and fresh towels. There also was mold on the window sill. Was not what i expected from a Holiday Inn.