Head Office
Gumtree.com Ltd,
5 New Street Square,
London, UK
Customer Service
Phone: +44 0208 6053 325 (general)
Phone: +44 0203 5800 500 (business)
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About Gumtree
Gumtree is a popular British classifieds portal with operations spanning UK, Australia, South Africa and Singapore. Founded by Michael Pennington and Simon Crookall in 2000, the classifieds is currently owned and operated by eBay. Each month, the portal welcomes more than 8mn visitors. Also, there are close to 1mn ads posted each week. A majority of them are those to do with items for sale, automobile, jobs and property-related. Gumtree can be accessed on the web or through its official smartphone app for Android or iOS.
For those looking to purchase automobile, a home or find a job, they will be able to do the same through the main sections found on the homepage. If looking for services, you will find categories that include Childcare, Computers, Goods Suppliers, Transport, Tuition & Classes, and Pets. You can filter results by keyword, postcode or location. Further, from the results, visitors can narrow down with price, brand, period etc. You can see the contact details of the ad owner and reach directly for any queries.
And if you are looking to post a job or sell a product, sign up for an account and proceed to create an ad. The ad will be posted instantly on review. Posting an ad is free on Gumtree. However, for more exposure and featured ads, Gumtree has plans that users can choose from. To edit or delete an ad, simply login to your account and access the dashboard. For more information or queries on posting ads, premium listing, new account, or others, reach the Gumtree customer service.
Gumtree removed my ad. How to contact them is another story, there is no option to edit the ad but one thing they don’t forget is getting the payment off they go.
Hopeless at communication. I had a seller take my money but not supply the item. Tried several times to conract Gumtree but they never respond.
No way to contact gumtree Australia. Clicking on contact and email (in app and on website) just directs me to help pages which directs me to contact page which directs me to help pages. Annoying and frustrating as I have two scam buyers to need to report.
Gumtree let me put an ad up and charged me £16.99…within minutes they blocked my ad and took my money. I have tried emailing Gumtree but they don’t ever reply back and they have taken my money.
Same happened with me, I paid £47 to place an add with all the added exposure. Gumtree removed the ad as I had used a word they believed is not suitable. Site does not let you edit to remove the word. They took my money immediately from my Bank account and have not refunded me. Impossible to contact them. Tried various numbers I googled, various e-mails to no avail.
Gumtree have removed my ad several times over the last few years for no reason. They take my payment but don’t refund it. I have tried to get a refund back and an explanation but it’s impossible to get through to them and when you do they won’t give an answer. I tried to post an ad recently again and the same thing happened. They took £34.99 but removed my ad straight away. How can they do this?
I have been trying to contact gumtree after a mobility scooter I purchased was clearly faulty advert stated it had new battery it clearly does not the wiring is also faulty. I cannot contact gumtree at all with regards to this matter. I paid £250 for this scooter and is not suitable for what I purchased it for.
I was scammed out of £600. My fault. Ad was immediately closed. Contacted Gumtree for help with details for police report and any other help they could offer. No reply but they deleted all the Gumtree mail conversations I had with the baddies.
The same happened to me today. They said money was in my PayPal but would not show till I gave the 50 Amazon gift card….the emails I got from PayPal were realistic but I sussed it out .rang paypal and they said no money had been payed in. Been trying to get in touch with gumtree to inform them of this but can’t find away to contact them.
There was a Nintendo switch I wanted to buy. We messaged each other and come to a deal the night before. The next day I texted but then the seller stopped replying. I went to the address given but it was an empty house. I recommend you investigate this for scam purposes. Note I waited 40 mins in total from arrival to depart the address. This is wrong and not the way to do business