Grand Central Rail Office
Cannon House
18 The Priory Queensway
Birmingham B4 6BS
Grand Central Rail Customer Service
Phone: 0344 811 0071 (new tickets)
Phone: 0344 811 0072 (customer service)
Phone: 0208 028 0371 (wifi support)
Phone: 0345 748 4950 (National Rail enquiries)
Phone:ย 03300 240 215 (King’s Cross lost property office)
Phone:ย 0345 603 4852 (northbound customers)
E-mail: customer.services@grandcentralrail.com
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About Grand Central Rail
Grand Central Railway is a passenger train operator in the UK, operating as a subsidiary of Arriva UK Trains. It began services in the year 2007. Grand Central connects London Kings Cross to York and the North East and to Doncaster and West Yorkshire. The trains are equipped with free Wi-Fi, power points, exclusive work space and in-seat catering.
View the Grand Central timetable online to plan your journey. Grand Central’s West Yorkshire and North Eastern service connects Bradford, Halifax, Brighouse, Mirfield, Wakefield, Pontefract, Doncaster, Sunderland, Hartlepool, Eaglescliffe, Northallerton, Thirsk and York. The fare types are Anytime, Off-peak and Advance.
The Anytime ticket is valid on any Grand Central service. The Off-peak fares are for journeys excluding peak services. The Advance ticket offers the best available price for reservations made up to 12 weeks in advance. They are available only for selected journeys in First and Standard class. The ticket is non-refundable. For cheaper fares ask for the Carnet tickets that are sold as a bundle of 10 single tickets. You should consider getting a Railcard to load your single and return tickets. The Railcard types include 16-25 Railcard, Disabled Persons Railcard, Family and Friends Railcard and Senior Railcard. Railcards help you save up to 33% on fares.
Travel First Class to enjoy comfortable, reclining seats and complimentary snacks and drinks. First Class passengers also enjoy in-seat catering.ย Tickets can be purchased at the station or on the Grand Central website. You can collect your ticket from any self-service ticket machine. Tickets online can be purchased using MasterCard or Visa credit/debit cards. The card used for booking, besides the ticket collection reference is necessaryย for accessing the self service ticket machine. Cancellation and refunds can be claimed directly by logging in to the account. Tickets must be returned within 28 days of their expiry date.
For more information or queries on new reservation, refund/cancellation, season tickets, lost and found items, or others, reach the Grand Central customer service via phone or email.
