Contact Gautrain: Find below customer service details of Gautrain, South Africa. Besides contact details, the page also offers a brief overview of the rapid rail system. Reach the customer service below for queries, complaints or feedback.
PO Box 1266,
Phone: 0800 GAUTRAIN or 0800 4288 7246
Phone: 011 253 0352/3 (Midrand Station Lost and Found)
Gautrain is a rapid rail system in South Africa that was launched in the year 2010. Operating in Gauteng, the train line has a length of 80km. The main stations consist of the Johannesburg Park Station, O.R. Tambo International Airport and Pretoria Station. Other stations include Centurion, Hatfield, Marlboro, Midrand, Rodesfield, Rosebank and Sandton. Gautrain has a fleet of 24 trains and 125 buses. The company is a joint venture between Gauteng Provincial Government and the Bombela International Consortium.
If you are new to Gautrain’s services, you can know the schedule, route map and fares right on the website. The interactive route map on the website provides detailed information of the stops, timetable and key attractions. The trains begin at 5am and go until 9.30pm. For those travelling to the O.R. Tambo International Airport from Sandton, the Gautrain is a perfect mode of transportation. As for fares, you can purchase a single fare ticket or purchase the Gautrain Card which is a pay-as-you-go system. There are weekly as well as monthly passes.
The Gautrain Card can be used for parking as well as for travel on bus. The card can be purchased from stations or through ticket vending machines. And they can reloaded easily using cash, debit or credit card. Note that wheelchair access is provided to all trains, buses, stations and toilets. If you are on the move, you can download the Gautrain smartphone app to see route map and schedule. For more information or queries on tickets, schedule, payment, refund, cancellation, lost and found items, or others, reach the Gautrain customer service.