Head Office
Freelancer Technology Pty Ltd
Level 20, World Square
680 George Street
Sydney, New South Wales
Australia
Customer Service
Email: support@freelancer.com (general)
Phone: +61-296929980 (corporate)
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About Freelancer
Freelancer.com is a popular marketplace that connects businesses and job seekers. Freelancers can bid on job posts, while businesses can post their requirement for free. Founded by Matt Barrie, the company is headquartered in Sydney, Australia. Launched in the year 2009, Freelancer.com is available in English, German, French, Indonesian, Italian, Spanish, Turkish and Filipino. In 2010, the company acquired another popular crowd-sourcing platform GetAFreelancer.com. It also later acquired EUFreelance.com, LimeExchange, ScriptLance, Freelancer.co.uk, Rent-A-Coder and Webmaster-talk.com. The company currently trades on the Australian Securities Exchange as Freelancer Limited.
Freelancer claims to be the world’s largest freelancing and crowd-sourcing marketplace. The platform boasts of close to 25 million employers and freelancers from over 247 countries. There are more than 12 million jobs posted on the site. Freelancers and employers can access the services on the website or through the official Freelancer smartphone app.
If you are a freelancer, you can browse jobs by categories, projects or contests. Categories you will find include Websites/IT/Software, Mobiles Phones & Computing, Design/Media/Architecture, Writing & Content, Data Entry & Admin, Sales & Marketing, Product Sourcing, Translation & Languages, Engineering & Science, Business Services, and Local Jobs/Services. There are hundreds of sub categories that help freelancers to filter the right job posts.
On the job post, freelancers can provide a bid with details on what they are willing to offer. Freelancer.com charges a small project fee relative to the value of the selected bid. Upgrade your membership from free to basic, plus, professional or premier to increase bids each month, add more skills, and other benefits. If you are an employer, you can create a free job post within minutes. You can further make the post Featured, or add a Urgent or Priority badge. You can also post a contest to receive a number of responses, helping you to narrow down on the best.
As for payment, employers can create a milestone to pay in part, keeping in with the progress. You can deposit funds by Visa, MasterCard, American Express, PayPal or Skrill. For more information or queries on new registration, payment, refund, cancellation, withdrawal, technical support, or others, reach the Freelancer customer service.
One of now 175 attempts of getting someone from freelancer to contact me!!!!
After numerous attempts and money being charged on my credit card and not receiving what I paid for i have become furious with this company.
Now this will be the 55th time I have emailed, God forbid you guys would lower yourselves to have a phone number so your customers can call you.
I worked for over 2 years, with 215+ clients, with an average of 99% 5 star reviews. Customer complained (A LOT of customers on this website try to get their project for free, so they will tell you they do not like it, but won’t tell you why they don’t like it) about my project, they did not like it, could not give a reason why. My account was instantly suspended, I had $1,000 USD in my account.
**What this website does, is, once you have $500+ USD in your account, they will suspend your account and not give you a reason.** Oh yes, they keep your money that is in your account.
Spent 1 month, every day, talking to customer support, to get my account back.
A letter was sent to me by Customer Care Freelancer for any business. I requested to please transfer my money from payoneer to Islamabad my bank. I requested them not to involve
Pay Pal and send me my money
Yesterday night i have created my account on freelancer and also deposit rs 225 for English test .Today when i am logging the message is showing me ,your account has been closed.Can you please clarify why have I closed account from freelancer.Please my account reopen otherwise give me my deposit amount of 225 .
Hello sir,
I made a mistake and get enough punishment I have sent many requests to solve the problem but I am not getting any respond from support staff.
If it is impossible to solve the problem and forgive me, then let me know. I will never create any ticket for solving any problem. I already lost my energy to work here because I can not use this account normally.
I promise I will never do the same mistake repeatedly.
This site is a scam. I opened an account a few months ago and I made potential customers who we worked on various projects. The other day they asked for verification documents that I provided without any compromise. After several hours I was not able to access the account on the basis that it was closed. I was not told the reason behind the closure and upon inquiring the reason behind the closure, nobody responded. It is so disappointing to have lost a treasure that you worked hard to build. Very rude support team indeed.
This site is horrible. Closing accounts after acquiring confidential information from its freelancers without giving the reason behind the closure. If you inquire about the same they never reply. Very rude support team.
This company will take your money and charge your card, and will refuse to release funds that were paid to you by clients for your work.
There is no available phone number and “customer support” is dodgy. DO NOT USE THIS SITE. STAY AWAY.
You have posted 2 charges to PayPal for the job I awarded to NIMBY. They haven’t even accepted yet. The total for the job is supposed to be $400. You charged $407 and then $200. I didn’t think I was supposed to pay the entire amount at the beginning. Your systems are really disgraceful
You online support “David” bounces back with an “undeliverable” message.
The payment was captured over 2 hours ago. I still don;t have a acceptance from NIMBY
You click Chat button to speak with the person. Ask loads of questions as the freelancers will accept work at the sight of a job. If the job does not move forward you can receive your money back, start slowly before giving them loads of quid to see if the work they are doing for you is up to scratch. I went with someone who showed good work, but the result had error everywhere. Be careful, and good luck.
Yesterday night I clicked on hire because I couldn’t do otherwise. In reality I do not intend to commit myself before having talked to the person, before contacting him: I don’t even know if he is able to do what I need. I know you refund money. This is not the point: I refuse to start before talking. Tell me please the way to do that.