Head Office
PT XL Planet
AIA Central Building
30th Floor, Jl. Jend Sudirman Kav. 48A
South Jakarta, DKI Jakarta 12930 Indonesia
Customer Service
Phone: (062) 1500 211
Email: cs@elevenia.co.id (general)
Email: seller@elevenia.co.id (seller queries)
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About Elevenia Indonesia
Elevenia is a popular e-commerce marketplace in Indonesia. The second largest in the country, it was founded in 2013. A joint venture between XL Axiata and SK Planet, the company is headquartered in Jakarta. The platform connects both buyers and sellers and deals with a wide range of products that include electronics, smartphones, apparel, books, beauty products, among others. For some facts, Elevenia boasts of more than 2.5 million members. In 2016, it had an average of 20,000 transactions each day. Visitors to the website have more than 4 million products to choose from. As for sellers, Elevenia claims to have more than 33,000 of them.
Shopping on Elevenia can be done through credit/debit card and Net Banking. Product categories found on the website include Fashion, Beauty/Health, Home/Garden, Babies/Kids, Gadget/Computer, Electronics and Sports/Hobby. On each product listing page, you have details of the manufacturer, materials used, colors, specifications and other details. There are also high quality images that display the product. You can add product to cart and proceed to payment.
During check-out you can also view a range of shipping options and opt for expediting the delivery if needed. You can track shipment easily on the website. Note that shoppers enjoy a 3 day return and cancellation policy. If you are always on the go, download the Elevenia smartphone app to shop from a wide range of categories. For more information or queries on payment, refund, cancellation, shipping, warranty, or others, reach the Elevenia customer service.
