East Midlands Trains Head Office
Friars Bridge Court,
41 – 45 Blackfriars Road,
London SE1 8NZ
East Midlands Trains Customer Service
Phone: 03457 125 678 (general)
Phone: 03457 48 49 50 (National Rail Enquiries)
Email: getintouch@eastmidlandstrains.co.uk
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About East Midlands Trains
East Midlands Trains is a British train operating company that began operations in the year 2007. Headquartered in Derby, the company is owned and managed by the Stagecoach Group. With some 470 train services each day, the East Midlands Trains connects some 89 stations.
East Midlands operates regular long distance services to and from London St Pancras. As for regional services, it connects towns and cities of the East Midlands, Skegness, Norwich, Peterborough, Manchester, Liverpool, among others. View the Timetable and live departure/arrivals to plan your journey. Tickets can be purchased online, at the station or from a Ticket Vending Machine. Look for best fares, discounts and offers to enjoy great savings. Also, travel First Class to enjoy access to lounges, complimentary WiFi, comfortable leather seats, complimentary drinks and snacks and extra luggage space.
The different types of tickets found with East Midlands Trains include Advance, Super Off-Peak, Off-Peak, Anytime and Season tickets. To store your tickets electronically and use them anytime, ask for the plastic smartcards that can be used at the entry and exit. The smartcard is not transferable. Note that East Midlands Trains offer various railcards and discounts for senior and disabled passengers.
Payment for tickets online can be made using major credit/debit cards. If unable to self-print, the purchased tickets can be collected from the Fast Ticket machines at the station with collection reference number and credit card used. Those having an account on the website can view past orders and request cancellation and refund online. Cancellation or changes to a ticket depends on the type of ticket.
Travellers needing wheelchair assistance or help with luggage, must request 24 hours in advance. Assisted Travel Advisors are available round the clock to help older and disabled passengers. For more information or queries on payment, refund, cancellation, smartcards, Railcards, or others, reach the East Midlands Trains customer service.
