Head Office
5900 Penn Avenue,
Pittsburgh PA 15206,
United States
Customer Support
Email: englishtest-support@duolingo.com (for English Test)
Email: android@duolingo.com (Android queries)
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About Duolingo
Duolingo is a popular platform for learning languages. It was launched in the year 2011 and currently boasts of more than 120 million users. Led by Luis von Ahn, the company has its headquarters at Pittsburgh, US. Duolingo is available free of charge for Android, iOS and Windows platforms. The language learning platform is also now available for the classroom.
Each lesson includes a variety of speaking, listening, translation, and multiple choice challenges. The app motivates users by tracking how many days they spend learning a language. Each week apparently more than 6 billion challenges are completed on Duolingo.
For starters, there are more than 68 different language courses to choose from. As for the languages, you have Spanish, French, German, Italian, Portuguese, Russian, Dutch, Swedish, Irish, Turkish, Norwegian, Danish, Polish, Hebrew, Vietnamese, Greek, Ukrainian, Welsh, Hungarian, Romanian, Czech, Korean, Japanese, Indonesia, Hindi and Chinese. For more information or queries on installation, lost password, troubleshooting, or others, reach the Duolingo customer service.
Why am I ‘punished’ even when i am keeping up with my streaks. I am on a 61 day streak and I just opened my app today to see that I have to start unit 2 all over again. It’s totally discouraging. Please can I be restored?
Duolingo starts off real good, until the hook is set, once the hook is set they will ignore you. No phone calls! You are given a voice mail that will be ignored, case and point PA., voice mail and ignore any of the numerous emails they provide will be ignored. I know for a fact as I have been seeking them out for the last 6 days and not one response. Over three months work down the drain.
Why did Duolingo delete its Guarani language course? There should be not only a Guarani language course on Duolingo, but a Quechua language course too!
My boyfriend started to learn English in duolingo. He was really motivated about getting further on the leagues. Now, he is losing his passion for the duolingo because the system didn’t add his earned XP points (about 140 xp). I know it’s a bit childish, but it is still annoying. Is it possible to add his lost xp points somehow?
I have a problem with the application for 3 weeks, section 29 does not work at the expert level. I have a paid subscription to this application, I sent an email to all the contact addresses and did not receive any response. Who can help me?
Giving the correct model in red after a mistake is made is confusing. Red stands for wrong. I find myself concentrating on a mistake and start looking at my incorrect attempt as correct because your correct model is on a red ground. This seems like a major error in your programme.
Duolingo is a rather un mature tool to learn languages. It is full of errors, bugs and silly sentences which keep on repeating the same simple words (e. g. arroz = rice) and phrases. It is not motivating and frustrating because errors are seldom corrected. Duolingo gives you the impression that you can give feedback but in reality errors can not be discussed and feedback does not lead to corrections.
I am new user to Duolingo. I read all the comments … I wonder if they will go back to the old format. It makes perfect sense to what I am missing in the lessons. Of course it is drive for money and to push the super Duolingo …. You cannot go free forever…. Of course unless what you sell is free as well . And it sounds like more people would pay for the old way. I am missing the explanation on use of grammatically correct…. Yet doing it enough I can glimpse the pattern but no explanation. Before I stumbled on some very well educated comments!!! I really want to know if Punjabi will be available soon or if I have to look at other options .
It is not appropriate to politicise the languages by using flags. The American flag is clearly not appropriate for English and the Brasilian flag is clearly not appropriate for Portuguese. You should just state the language without using a flag. The rationale of using a US flag is very weak. More countries speak and learn English (from England) rather than American English. Forcing users to learn American English in this way has political ramifications and there is no need. You could simply offer both variations and not put flags next to it.
Where are the accents for the answers to be written correctly? I cannot write anything correctly as pasting is not an option from the accents choice elsewhere as there is no help.
I hope you will re-enable the previous features in Duolingo after all the frustrated responses. I was so excited and motivated, now I don’t get grammar any more and I do not repeat previous lessons. I am sooo sad about the new version.
I had a two year streak on Duolingo. Then yesterday it updated and all my progress was erased. That’s what it felt like. Its all different and I can no longer see how far I’ve come. I don’t understand it. Why would you do this? I also can’t seem to just “practice” anymore, I have to use hearts. So I think this is just trying to get me to pay for Duolingo plus or whatever. If you wanted more money you shouldnt have made your app unsuable. I am terribly disappointed. You essentially erased a really fun part of my day with no warning and no reason.
Same thing happened to me! Although my streak was only 45 days old. I started my daily lesson around 10:30pm at night (in order to get it in before midnight) but this morning it put me at Day 1 of a new “streak.” How did you get your situation fixed?
After several months of using Duolingo and being quite happy with the results and format, I find the new format to be a major step backwards. There are more technical glitches and the format is less user friendly and less motivating than the old format. Also as someone who drives a lot I made use of the hands free audio lessons in the past but now I see the audio lessons are pay only.
DuoLingo needs to have more detailed lessons. I find myself needing to turn to other resources for explanations of German grammar rules. This is not a complete language instruction model without adequate explanations of grammar rules.
The new format is a great big step backwards for me. The lessons are less intuitive to use, and what’s with all the timed lessons. Is this supposed make a student learn better…