From suffering heartbreaking defeats to enjoying championship glory, the journey of the Detroit Lions has been nothing but a roller-coaster for its most die-hard fans. Originally formed in Portsmouth, Ohio, as the ‘Spartans’, the Detroit Lions joined the NFL (National Football League) in 1930. But, due to major financial struggles, the team had to relocate to Detroit in 1934, which was also the same time when they adopted the ‘Lions’ moniker. However, such a drastic change also sparked off a new generation for the Detroit Lions.
Led by legendary head coach Potsy Clark, the Lions enjoyed their most successful period between the 1930s and 1950s, winning the NFL Championship a record four times. Iconic transfers Doak Walker and Bobby Layne built the team’s backbone and laid the foundation for the future, which is why the Lions continued their success during the 80s and 90s, making multiple appearances for playoff honors. But they failed to win any championships, leading to a winless streak for many years until 2023, when they reach the NFC Conference Finals, exceeding expectations and injecting optimism into their fanbase.
If you are a Detroit Lions fan and want your team to succeed, then sharing your crucial feedback might be a great way to enhance the team’s morale and enthusiasm. And to do that, our comprehensive guide is just what you need to reach your objective.
How to Officially Contact the Team
Detroit Lions allows its fans to get in touch with the team’s customer support at any moment over the phone at 313 262 2000 or 313 262 2008. You can also contact them via their ticket office located at Ford Field, which is the team’s home ground, at the following address: 2000 Brush Street, Detroit, MI 48226.
Office hours are between 10 AM and 6 PM, available from Monday through Friday. However, ensure that the ticket office is open by calling the above-mentioned phone numbers before heading out.
In addition to the aforementioned avenues for communication, you can also get in touch with them via email at lionstix@detroitlions.com or online by filling out the ‘Contact Us’ web form.
Have a Feedback on Ticket or Stadium Experience?
Whether you want to share feedback to the Detroit Lions, regarding the tickets that you have purchased (single-game or season tickets) or the experience you had when attending a live game at Ford Field, the team’s home ground, you can follow any one of the below-mentioned processes to let your voice be heard by the people in-charge.
How to Provide Feedback Online
- Start the feedback process by first visiting the official ‘Contact Us’ web page.
- On the landing page, a web form will be presented to you, which you need to fill out. Start by providing your name, email ID, and residential address. After that, provide your phone number and state your preference for communication (phone or email).
- Once done, select the reason why you are contacting customer support. For feedback related to tickets, select ‘Tickets’, and for feedback related to stadium experience, select ‘Ford Field Stadium Or Events’. Then, state your feedback in detail in the given blank box. Ensure that you mention your ticket number or membership ID (for season ticket holders) when raising complaints related to tickets. And remember to stay polite and precise in your approach.
- Finally, click on ‘Submit Form’, and your complaint will be registered successfully. After that, wait for a follow-up message from the team’s customer care department.
How to Provide Feedback via Phone
- First, you need to make a phone call to the Detroit Lions at 313 262 2000 (customer service) or 313 262 2008 (ticket office). Based on your type of complaint (be it related to tickets or a stadium experience), select the phone number you want to dial.
- Navigate through the on-call options and proceed to speak to a customer care executive.
- Once a customer care agent connects to your call, state that you want to share some fan feedback and then provide your name, ticket ID, or season ticket membership ID (if the feedback is related to tickets), and then share your thoughts in a nice and constructive manner.
- After listening to your feedback, the customer service representative will ask you to wait for a follow-up response from the team’s management. Make sure to provide your phone number or email address for effective communication.
How to Provide Feedback via Email
- Begin by drafting an email, preferably from the email ID that you used, to purchase your tickets.
- In the email subject line, state clearly that you are sharing your feedback, be it for tickets or a stadium experience. Then, in the email body, state your name, phone number, residential address, ticket number or season ticket membership ID (if you are providing feedback related to tickets), and the overall thoughts you want to share. You can also attach photos to your email to support your reasoning.
- After that, send the email to the following address: lionstix@detroitlions.com.
- Lastly, wait for a response from the team’s customer support department.
How to Connect Through Social Media
If you are accustomed to various social media communication channels, then you can get in touch with the Detroit Lions on Facebook, X (formerly Twitter), and Instagram. When contacting on social media, remember to always utilize the ‘direct message’ route for sharing your thoughts or feedback so that you can expect a swifter resolution. Also, you can share photos or videos via social media easily to support your claims.
