Rifled with triumph and controversy throughout its past, the Dallas Mavericks are a basketball team playing for the NBA (National Basketball Association). Founded in 1980, the team’s early years were usually marked by failures combined with rare moments of brilliance. However, 2011 turned out to be a blessing for the Mavericks, as they won their first NBA championship, courtesy of star player Dirk Nowitzki and head coach Rick Carlisle. Since then, the team has continued to make the play-offs occasionally without winning any major trophies.
The retirement of Dirk Nowitzki in 2019 also marked a new chapter in the history of the Dallas Mavericks, as the organization began to rebuild the team and make strategic player acquisitions. As a result, the core of the team is still young and has lots of potential, allowing the team owner and management to get them ready for future success. But the abrupt firing of the team’s head coach, Rick Carlisle, in 2021 was one of the biggest controversies that the Mavericks had to face in their lifetime. Letting go of the team’s first championship manager sent shock waves throughout the fan base, and questions were raised about the management and team’s internal dynamics.
With that being said, the Dallas Mavericks continue to remain popular in the NBA, and their talented individuals will soon taste success to keep their fans happy. If you are someone who has recently been to a Mavericks game and want to share feedback with the team’s management, then our comprehensive guide can help you effectively.
How to Contact the Management
If you get in touch with the top authorities at Dallas Mavericks, then you can do so by simply calling them at 214-747-MAVS (6287). Alternatively, you can head over physically to their head office at 2500 Victory Avenue, Dallas, TX 75219.
It should be known that since the American Airlines Center is the home ground for the Dallas Mavericks (and the Dallas Stars), you can also contact the stadium staff for your feedback. To contact the stadium representatives, you can call 214-665-4299 (main phone) or 214-222-3687 (executive offices).
Feedback on Tickets or Stadium Experience
If you have an issue with tickets (single-game or season tickets) or the stadium experience, you can conveniently contact them via the below-mentioned steps.
Providing Feedback on Tickets
- The first step involves connecting with the Mavericks via phone at 214-747-MAVS (6287).
- Navigate through the IVR (Interactive Voice Response) options and proceed to speak to a staff member or a representative.
- Once a representative connects to your call, provide your name and ticket number (or membership number for season ticket holders), and then share your feedback. Try to explain your issue properly so that it is understood by the person receiving it and can be worked upon for solutions.
- After submitting your feedback, you can either expect to get your solution right away (courtesy of the staff or representative) or you will be asked to wait for an official response from the company later on.
Providing Feedback on Stadium Experience
- Begin your journey by first making a phone call to one of the following numbers at the American Airlines Center: 214-665-4299 (main phone) or 214-222-3687 (executive offices).
- Wait for your call to be attended by staff or a representative of the stadium.
- Once a representative connects to your call session, you need to state your full name, ticket details, seating details, and then explain the experience you had at the American Airlines Center. It does not matter whether your experience is positive or negative; you can share it regardless.
- After that, you will either be asked to wait for an official response from the company or will be provided with an instant solution that will keep you satisfied for the time being.
How to Connect Through Social Media
Apart from the usual communication channels presented above, you can contact the Dallas Mavericks through social media on Facebook, Instagram, or X (formerly Twitter), to share your essential feedback. But, before you take your first step, there are a couple of important tidbits that you may want to remember.
Starting with birthday announcements – if you are coming to a Mavericks game on your child’s birthday – then you can get his or her name announced in the pre-game. To do that, you need to email birthday@dallasmavs.com with the child’s name and age. And if you want to send any fan mail to the team players or coaches, then you can do so by sending the same to the following address: Coach’s or Player’s Name, c/o Dallas Mavericks, 2500 Victory Avenue, Dallas, TX 75219.
In addition to the aforementioned nuggets of information, keep in mind that if you want to report any lost belonging or child of yours or any other person, you can do so by calling 214-665-4825. Remember that lost items can be claimed at the ‘Guest Services’ section of the American Airlines Center.
