CrossCountry Head Office
Cannon House
18 The Priory Queensway
Birmingham B4 6BS
United Kingdom
CrossCountry Customer Service
Phone: 03447 369123 (customer relations)
Phone: 0844 811 0124 (new tickets)
Phone: 0371 244 2389 (seat reservations)
Phone: 0344 811 0125 (JourneyCare assistance)
Email: customer.relations@crosscountrytrains.co.uk
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About CrossCountry
CrossCountry is a train operating company connecting major cities in the UK. Headquartered in Birmingham, the rail franchise connects seven of the 10 largest cities. In addition to that, CrossCountry operates close to 300 services every weekday. The network includes stations from Aberdeen to Penzance, Bournemouth to Manchester and from Stansted to Cardiff. Overall, it connects over 100 stations, servicing 33 million passengers annually. CrossCountry is part of the Arriva group.
Travellers can book tickets for CrossCountry trains on the website or the official smartphone app. Booking in advance and having a flexible schedule can help bag discounted fares. View the Train Timetables before planning your journey. You also can track live departures and arrivals online. The current route covers major towns and cities that include Aberdeen, Dundee, Glasgow, Edinburgh, Newcastle, Durham, Darlington, Leeds, York, Manchester, Sheffield, Derby, Nottingham, Wolverhampton, Birmingham, Cheltenham Spa, Cardiff, Bristol, Exeter, Penzance, Plymouth, Bournemouth, Southampton, Reading, Oxford, Coventry and Cambridge.
As for ticket types, you have First Class, Off Peak, Anytime, Advance and Season Tickets. The First Class fares offers large reclining seats, calm environment and complimentary food and drinks. Guests can also enjoy WiFi that is available on all CrossCountry trains. Coming to Off Peak fares, it is for travel at specific times of day or on specific routes. There is Off Peak Return, Off Peak Day Return, Off Peak Day Single and Off Peak First Return.
Get the Anytime tickets to travel anytime on any train. Enjoy discounts on Season tickets and Railcards, which as well can be booked online. Railcards give discounts of 1/3 on the price of most train tickets. The types of Railcards include 16-25 Railcard, Family & Friends Railcard, Senior Railcard, Disabled Persons Railcard and Two Together Railcard.
Travellers can view and print their tickets by accessing the My Account section on the website. One may also request a refund for any unused ticket. Any refund for tickets must be claimed within 28 days of the ticket’s expiry date. You may request a refund for any unused ticket only if the fare allows for a refund.
Payment for tickets online can be made using all major credit/debit cards. Those who cannot print their tickets, can use the self-service ticket machines at stations. The ticket collection reference and card details must be provided to print tickets. For more information or queries on payment, refund, cancellation, Season tickets, Railcards, or others, reach the CrossCountry trains customer service.
I have to say, I find cross country’s customer service the worst out of any of the franchises. Twitter responses are rude and deliberately unhelpful, staff on board are ill informed. It’s a prime example why the trains need renationalising.
I took a train from York Monday 25th November, I have to say how impressed I was with the service my sister and myself both received. Your staff stepped on to the platform and lifted our bags for us., we are old 85 and 77yrs. When we got helped on board, we were in a lovely atmosphere of light and cleanliness, comfortable seats. We did have a problem before we left the station as our booked seats were facing the wrong way for my sisters travel sickness. I approached staff, Corina, and fortunately for us there was an empty seat further back. We only had 2 stops for Durham, but we were given refreshments. Same service was received getting off train. I am writing because I think Corina is a credit to your company, and she should get a ‘feather in your cap’ as it were. I came away thinking there is no job too large for the female staff attending first class. Well done cross country.