Head Office
2445 Technology Forest Blvd.,
Ste. 800, The Woodlands, TX 77381
United States
Customer Service
Phone: 1-877-358-1252 (general)
Phone: 800-511-5750 (credit and payments)
Phone: 855-CONN-FIX (product repair)
Phone: 866-765-1513 (online store)
Email: connsinsurance@conns.com (insurance queries)
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About Conn’s HomePlus
Conn’s HomePlus is a consumer goods retailer founded as Eastham Plumbing and Heating Company in 1890. The company is headquartered at The Woodlands, Texas. Currently, the speciality retailer has stores in more than 118 locations. The stores are spread across Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia. Each location in fact delivers annual sales of close to $10 million. The stores range in size from 30,000 to 50,000 sq ft.
Shoppers at Conn’s can get credit and financing to purchase high quality products from a wide array of categories like furniture, mattresses, appliances, electronics and home office goods. Brands you will find include LG, Samsung, GE, Weber, Dyson, Serta, Beautyrest, Sony, Bose and Maytag, among others. The products are competitively priced. You can opt for Conn’s in-house credit or other third party financing solutions.
If you want to visit a Conn’s store, you can locate one nearest to your address here. Explore the Weekly Ad section to see the top deals and bargains near you. You can also shop online and refine search by brand, price, and features. On each product page, you have an overview of the item, the sale price, and the financing options.
The sub categories listed on the website include refrigerators, washers, freezers, dryers, air conditioners, vacuum cleaners, desks, office chairs, dining room sets, sofas, televisions, home theater systems, mattresses, computers and laptops. Financing options include store credit cards, retail installment contracts and lease-to-own programs. With a store credit card, you can buy now and pay over time. The same goes with a retail installment contract. The lease-to-own programs are best suited for those looking to rent furniture, appliances and electronics.
If you are using Conn’s financing options, you can now pay your bill online through secure payment gateway. You will need to create an account to track orders and pay bills. The platform accepts MasterCard, Visa, Discover and PayPal. Note that if you are not fully satisfied with your purchase, you have options to return. Most electronics, accessories and computers can be returned within 14 days. Returns are not accepted for air conditioners, furniture, mattresses, among others. Read the Return Policy for more details. For more information or queries on store locations, refund, cancellation, financing, or others, reach the Conn’s support.
I purchased an electric range two days ago . When delivered, it was not the range that I purchased. I called customer service three times, and explained the situation. After speaking with three representatives, and explaining the situation, I have been disconnected three times. I am not happy.
I purchased a Samsung fridge that’s leaking 9 months after purchase. I have called customer care for a whole month and can’t even get a technician out to service the product. Worst purchase ever!
I have issued reviews on yelp and various other websites about an issue I had with your Centennial store in Colorado and was told to email to an address of connsreview@conns.zendesk.com… I tried to email to this address and it state it is not a valid email address? Please give me a working email address to let them know of my experience with this store.. my experience was horrible and I am trying to resolve the situation but unless I can forward the information to a working website I will have to continue to issue bad ratings on all social media websites.
I am having a terrible time with a washing machine I purchased from Conn’s on July 4th that was delivered to my home on July 6th. The machine worked for 2 days and then stopped spinning out. I put in a service call and the technician came out on 7/12 and told me a motor had to be replaced and he would order the part. I called on 7/14 to check and they had no record of the service call and told me they had to send another service technician out who came on 7/15 and told me he had to order a part and he would be back on 7/20 and bring some help so they could move the washer and work on it. Today is the 20th and I called to see when someone is coming and I am getting the run around yet again. Any time a business puts it back on you as the reason they have not fixed their defective equipment, it is a huge deal. Also, they do not use a local Customer Service department, so they are really removed from what goes on with their customers.
Right now may be difficult for many people working in customer service. What’s not is common courtesy. I visited one your stores early this week looking to purchase a particular product I had been searching for and was on the sales floor. I walked the complete store waiting for the meeting to over between three employees. After they dispersed, not one time was I acknowledge. Not hello. Can I help you? Me and my son was invisible as we walked out with one employee physically bumping into us and the other at the counter with her arms fold.