Head Office
Carlson Wagonlit Travel, Inc
701 Carlson Parkway
Mailstop 8206
Minneapolis, MN 55305-5240
United States
Customer Service
Phone: 1-800-213-7295 (US)
Phone: +44 20 3353 0952 (Europe)
Phone: +44 20 3353 0954 (Middle East & Africa)
Email: cwtmarketing@carlsonwagonlit.com
Email: plans@mycwt.com (app support)
Other Contacts
Australia: +63 2 459 5828
Argentina: 0800 122 2980
Brazil: +55 11 3147 8000
China: 400 887 7076
Colombia: +57 (1) 3275090
India: +91 124 474 7475
Indonesia: +62 21 2954 5635
Malaysia: +63 2 459 5832
Mexico: 5241 5597
Philippines: +44 203 3530957
Singapore: +63 2 459 5828
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Aboutย Carlson Wagonlit Travel
Carlson Wagonlit Travel (CWT) is a business travel management company founded in 1994. Part of Carlson Companies, CWT manages its operations from its headquarters at Minneapolis and offices in close to 150 countries. The company, employing more than 18,000, had over $23 billion transaction value in 2017. CWT facilitates booking of hotels, flights and organises events for businesses. Each minute more than 30 hotel rooms are booked for clients. CWT also boasts of having hosted more than 38,500 meetings and events.
The digital travel management company has a large team of 200 data scientists and analysts who bring the best price forecast and helps make best travel decisions. Carlson Wagonlit’s collection of hotels are designed for business travellers, with just the right amenities and services they need. There are more than 800,000 hotels in the network. Employees get a number of tools to manage their travel. You can login to the myCWT platform on web or smartphone. Through myCWT you can search for a hotel, reserve same using credit card and even cancel if a change in plan. With myCWT you can get real time alerts on flight info, delays and weather conditions. Business travellers can manage flight itineraries, hotel bookings and car rental reservations.
CWT’s travel solutions also helps firms with risk management, medical assistance and security services. Firms can quickly locate employees in an emergency and provide business traveler support. CWT monitors major worldwide events round the clock so business travelers are least affected. Aside travel management, Carslon Wagonlit also offers travel consulting and meetings and events management. About 1,400 experts help with managing meetings and events for firms around the world. Each year more than 3.3 million attendees make it to the events. CWT staff takes care of everything from start, be it logistics, marketing, design or production. Further, you can talk to the team for help with sourcing the venue, booking hotels and managing the transport.
Interested in a career with CWT? You can navigate to the Careers section to search for a job in your city. Candidates can search for a job by city or designation. All open job positions and opportunities are published on the website.ย For more information or queries on services, reservation, cancellation, career/jobs, or others, reach the Carlson Wagonlit Travel support.
I just had a wonderful telephonic experience with one of your representatives, Julie I believe her name was, who quickly, professionally, and in a very friendly manner squared away my return travel on an upcoming trip. I have interacted with Carlson Wagonlit since 1992, and this is my best experience by far. In less than 45 minutes I had email confirmation on my computer.
Please identify this employee and pass on my thanks and appreciation. I strongly urge you to use her as a benchmark for current and future employees, truly a paragon of customer service!