Head Office
Capital Metropolitan Transportation Authority
2910 E 5th St,
Austin, TX 78702
United States
Customer Service
Phone: 512-474-1200 (general)
Phone: 512-389-7454 (lost and found)
Email: customer.service@capmetro.org
Email: lostandfound@capmetro.org
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About Capital Metro
Capital Metro is a public transportation provider in Austin, Texas. Officially operating as Capital Metropolitan Transportation Authority, Capital Metro currently operates bus and commuter rail system across Austin, Travis and other counties. The network includes 49 metro routes, 8 express bus and one passenger rail connecting 9 stations. Overall it has a fleet of 417, serving more than 130,000 commuters each day. The services include MetroBus, MetroExpress, MetroRapid, MetroRail, Night Owl, E-Bus, MetroAccess, MetroRideShare and Freight Rail. For some facts, Capital Metro connects more than 2,500 bus stops, 17 park and ride transit centers, and 9 commuter rail stations.
Commuters can visit the Capital Metro website to find route maps, timetables, stops and stations. The Trip Planner tool allows you to type your origin and destination and add a date to get the results. You can also download the Capital Metro official iOS or Android smartphone app to plan your trip or to purchase passes. Browse the Schedules & Maps section to see the routes and timetable. The Service Alerts section will inform commuters of any detours or delays. Note that all Capital Metro vehicles are equipped with wheelchair lifts, ramp access and priority seating.
As for fares, you can choose for single ride tickets, day pass, 7-day pass or 31-day pass. Stored Value Cards come pre-loaded with a cash value. Note that reduced fares are available to qualified riders. Also, the ‘Local’ single ride tickets are not valid for MetroRail or MetroExpress service. Local tickets can be used on MetroBus, MetroFlyer, MetroRapid and UT Shuttle. The MetroBike Shelter Card gives access to Capital Metro Bike shelters.
You can purchase a paper ticket or mobile ticket on the website. You can add multiple tickets and proceed to checkout. Purchases can be made using major credit cards like Visa, MasterCard or American Express. Paper tickets and mobile passes can also be purchased through the CapMetro smartphone app, at the stations or through retail outlets. Interested in a career with Capital Metro? You can see the job opportunities and employee benefits online. You can also submit an application on the website. For more information or queries on payment, refund, cancellation, career/jobs, or others, reach the Capital Metro support.
