Capcom: How to contact the support

Head Office
3-1-3 Uchihirano-machi,
Chuo-ku, Osaka
540-0037, Japan
Phone: 81 6 6920-3600 (corporate)

Customer Service
Phone: 650-350-6500 (US HQ)
Phone: +44 08005876638 (UK)
Phone: +33 0800909617 (France)
Phone: +39 800928830 (Italy)
Phone: +49 08001801976 (Germany)
Phone: +34 900811390 (Spain)
Phone: 06-6946-3099 (Japan)
Email: feedback@capcom.com (general)
Email: info-asia@capcom.com (Asia support)
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About Capcom
Ever played or heard the game Resident Evil, or Street Fighter? The creator of these successful franchises is a Japanese company called Capcom. Giving gamers some of the hit titles in the market, Capcom had a humble start in 1979 but soon expanded with development studios and distributors located around the world. Operations are managed from the company’s headquarters at Chuo-Ku, Osaka. The video game company also has offices spread across the US, UK, Germany, Hong Kong and Taiwan. Some of the top-selling franchises in the catalog includes Resident Evil, Monster Hunter, Street Fighter, Mega Man, Devil Mary Cry, Dead Rising, Marvel vs Capcom, Onimusha, Ace Attorney and Lost Planet.

One of the biggest hits no doubt was the Resident Evil franchise which was first released in 1996. The action-adventure game series sold more than 110 million copies since it began. The game had several sequels, with the recent being Resident Evil Village, Resident Evil 2 and 3 remakes, Resident Evil 7: Biohazard, Umbrella Corps and Resident Evil: Revelations 2. Some of them are known for their vulgar and extreme violent graphics making it unsafe for children. Still it had such a massive audience globally that there were film series, novels and comic books on the franchise.

Before entering into development of games, Capcom was just a manufacturer and distributor of game machines. In the fiscal year 2020, Capcom’s net sales amounted to 81.59 billion yen. The same year it launched the Monster Hunter World: Iceborne, which was an instant hint. Monster Hundred World has been Capcom’s bestselling franchise with sales of more than 15.7 million units. Sequels and new titles are created by the in-house team of 2,300 developers. Many of them have brought awards and accolades to Capcom. There are games for Nintendo Switch, PlayStation, Stadia, Steam and Xbox. Capcom also develops games for Android and iOS operating systems.

Gamers can visit the official website to track new launches or see the catalog of games. While there you can read about the game, know the features and also see trailers. There are system requirements info to check if your PC can support the game. Capcom operates an online store in Asia and Europe for gamers looking to purchase digital products, franchise-related clothing, keychains, artbooks or collector’s editions. You can also place preorders for upcoming releases. Purchases on the Capcom store can be made using major credit cards or PayPal. Upon payment confirmation, you will receive an email with shipping details for physical products. If it is a digital product, the email might contain the key or download option.

Note that, Capcom has a 14-day return window if you want to return the product for any reason. Do read the terms before making your purchase final. The Help/FAQ section answers common queries on purchase, cancellation, activation or troubleshooting. If you have used Steam, you can also easily purchase Capcom titles and activate in a jiff. You have Resident Evil, Dead Rising, Marvel vs Capcom, Street Fighter, among others listed. You can purchase different editions and even find many of them available on massive discounts. There are also bundles giving you access to a number of games. Digital goods purchased on Steam are delivered via the Steam desktop application. If you have queries or complaints on purchase, shipping or return, you can reach the respective retailer.