C2c Head Office
NEXT Trains Ltd,
National Express House,
Birmingham Coach Station,
Mill Lane, Digbeth,
Birmingham, England, B5 6DD
C2c Customer Care
Phone: 0345 744 4422 (general)
Phone:Â 0845 050 7080 (NCP – parking)
Email: contact@c2crail.co.uk (feedback)
Email:Â assistance@c2crail.co.uk (request assistance)
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About C2c
C2c (Coast to City) is a UK-based train operator that existed under different names since the 1850s. It is currently owned and managed by the National Express Group. C2c’s route include Basildon, Benfleet, Chalkwell, East Tilbury, Grays, Liverpool Street, Stratford, Thorpe Bay, Upminster, West Ham, Barking, Chafford Hundred, Fenchurch St, Laindon, Limehouse, Purfleet, Shoeburyness, Southend East, Tilbury Town and Westcliff. You can view or download the latest timetable on the website. C2c was named Passenger Operator of the Year at the 2015 National Rail Awards
Tickets can be booked at an authorized booking office or on the website using Visa, MasterCard, American Express, Delta cards or Rail Travel vouchers. Use the Self Service Ticket Machine for instant reservation. You can use your credit or debit card for making a booking. All c2c stations have Self Service Ticket Machines.
The types of fares found include Advance, Anytime, Off-Peak and Super Off-Peak. Anytime fares are fully flexible tickets. Advance tickets are single fares on discount. Off-Peak fares are cheaper tickets on trains that are less busy. Tickets can be returned to any National Rail ticket office, except for season tickets. Refunds are available on most tickets. It must be claimed within 28 days of the ticket’s expiry date.
Live train information for all routes can be accessed here. Most c2c stations offer convenient car parking. Use the c2c Live app to reserve your pre-paid parking spot. There are also special parking bays offered by National Car Parks Limited (NCP).
If you are a frequent rail user, then a Railcard is a must. There is a student railcard, senior railcard, disabled persons railcard and family & friends railcard. Members enjoy discounts on most rail fares. If you have lost your card, you can get a replacement at any staffed station. There will be a small fee levied on lost or damaged cards. Also, there is Season Tickets for unlimited travel between stations. Frequent travellers can get a Smartcard to hold season tickets, travelcards or singles and returns tickets. You can order your free Smartcard online or at a Self Service Ticket Machine. Visit the website or speak to a C2c customer care for more details.
Those that are disabled and visually impaired can request for assistance via phone or email. You can get help to get on or off the train, book a ticket, help with carrying luggage or install a ramp to help you get on and off. For more information or queries on new tickets, refund/cancellation, Railcard, Smartcard, lost and found items, or others, reach the C2c customer care via phone or email.
