Find below the customer service details of BritRail. Besides contact details, the page also offers a brief overview of the rail pass.
Head Office
1 Eversholt Street
London NW1 2DN
United Kingdom
Support
Phone: 0800 022 3720 (UK support)
Phone: 1-866-938-RAIL (US support)
Phone: 03457 48 49 50 (National Rail support)
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About BritRail
If you are planning to travel to Britain on a holiday or as a visitor, you should consider the British railways as a convenient means of getting around. There is a BritRail pass which affords excellent value and great flexibility – making your holiday perfect. With the BritRail pass, one can travel anywhere in the UK, at any time and on any train. This gives you freedom to plan your holiday without any hassle. These BritRail passes can be purchased through specialist agencies of BritRail. You can also purchase the same online six months in advance.
Buying a BritRail pass makes sense as it has many benefits, including free places for children. With the BritRail pass you can have the freedom to travel anywhere within your pass boundaries, travel at any time of the day and hop on and off as you please. This allows you to make your holiday as flexible as possible and extend time at places you love and want to explore further. This is also more economical than if you buy individual tickets.
There are different options of BritRail passes which have individual benefits. Depending on the area you want to visit in the UK, pick between BritRail Pass, BritRail England Pass, BritRail London Plus Pass, BritRail Spirit of Scotland Pass, BritRail Central Scotland Pass, BritRail Scottish Highlands Pass, BritRail South Wales Pass, and the most popular BritRail Saver Pass Discount.
If you are traveling in a group of three to nine people, the BritRail Saver Pass Discount will be most suitable and economical. With this Pass, your group can travel together at any time of the year with a whopping 20% discount on the regular price, which works out to a considerable reduction when taken in total. With such a huge discount, you can stretch your holiday budget to cover more sights or experiences. You can buy the BritRail Saver Pass Discount throughout the year, so you can plan the perfect getaway at any time.
Another very convenient feature of the BritRail Pass is the introduction of the BritRail M Pass, or mobile pass, which is easier to use, reduces paper usage and is convenient and on hand all the time. There is no need to stand in long queues at the ticketing office, just download your ticket on your mobile and get started. It will be stored as a downloaded PDF ticket on your mobile and chances of misplacing your ticket or searching for it will be removed.
There will no longer be any need to get your pass stamped and as the cost of postage stamps are nil, the overall cost reduces further. On the date of travel, you just have to present your M Pass at any ticket barrier with a barcode reader or to any of the staff, who will scan it and you are good to go. BritRail M Passes are available for purchase at the online shop of BritRail specialist ACP.
BritRail passes can be used on different types of trains. InterCity trains are a great way to quickly travel in comfort between major cities. Regional trains connect important areas across the country and local trains are a great way to travel in local areas, hopping on and off to get your sightseeing done. If you are traveling long distances, you could choose the sleeper trains where you can travel overnight and save on accommodation costs. These come with single and double berths that require advance booking. There is an option for traveling first class on all long distance, InterCity and regional trains.
