Head Office
Bandcamp, Inc
48 Gold St,
San Francisco,
California 94133-5103
United States
Customer Service
Email: feedback@bandcamp.com
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Aboutย Bandcamp
Bandcamp is a platform that enables artists to sell their music online. Launched in 2008, Bandcamp offers both streaming as well as ecommerce. The revenue on each sale is shared between artists and the website. Artists earn 80-85% of direct sales on the platform. Bandcamp currently boasts of thousands of artists and 3,000 labels. According to the website, it has paid artists over $271 million. Bandcamp is headquartered at San Francisco, California, US. It’s top competitors consist of Spotify, Deezer and SoundCloud.
On the website, users can discover music by genre or latest/best-selling. The genres you will find include acoustic, alternative, folk, country and devotional. The homepage also features some of the trending music. Fans can instantly stream the music after purchase. You can download the Bandcamp app for iOS and Android. The purchased music can be accessed any time on the dashboard. Users can further create a wishlist to keep track of the items and follow their favourite artist. Purchases on the website can be made using major credit cards and PayPal. Fans can also purchase gift cards that can be used to purchase the digital releases on the platform.
If you are an artist, upload tracks through a user-friendly dashboard. Fans can listen to your music and proceed to buy. Artists can list music at any price they wish to set. The sales of the music is reported to SoundScan, ARIA Charts, OfficialCharts (UK), and The Official New Zealand Music Charts. Artists can get real-time statistics of their uploads. Bandcamp supports .mp4, .avi, .wmv, .mov and a vast majority of video and audio codecs. There is Bandcamp Pro for those who would need additional features like batch upload, private streaming for press, custom domains and ad-free video hosting.ย For more information or queries on registration, payment, activation, cancellation, or others, reach the Bandcamp customer service.
Why is it when I go to ask a question regarding claiming a purchase I get sent to answer question center who want my credit card details to charge me for answering my question?
Trying to contact bandcamp via email and have not received a response. I can’t download the album I purchased (it says there is a file error), nor does it show up in my collections on my fan page – which has the same email address as where the link to download was sent).
Hi Guys,
I represent Unique Leader Records – we have a rather difficult dilemma at the moment that I’m hoping you can help us with.
Our CEO Erik is currently in Hospital in a critical state – he is unable to access any emails or company assets at present, including Bandcamp. As a result we have several releases that are still not active or have had their pre-orders fulfilled. Namely – Cognitive, Internal Bleeding etc etc…
I appreciate this is a difficult one for you to deal with given the nature of the enquiry, however if someone could perhaps call me I can verify whatever you need me to verify.
I was hoping to either gain access to the account so we can fix this, or perhaps you can do it for us if you are not allowed to grant me access?
Please advise as this is a time sensitive issue and we have customers complaining. I also have to upload several singles for new material.
Thanks in advance,
Jamie Graham
Head of A&R
Unique Leader Records
+447957797440