AOC Head Office
No. 250 Lien Chen Rd.,
Chung Ho, Taipei Hsien,
Taiwan
AOC Customer Service
Australia: 1300 262 669
Canada: 510-770-9988
France: (+33) 0800 912852
Germany: (+49) 0800 00 00 821
India: 080-67886788
Indonesia: 021-40809086
Malaysia: 03-78475253
Philippines: (02) 633-36-36
Russia: 8 800 220 00 04
Singapore: 62867333
Taiwan: 0800589807
UK: (+44) 01926 818235
USA:ย 1-888-838-6388
Email Support
rma@epius.com (US customers)
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About AOC
AOC is a Taiwanese electronics company founded in the year 1967. Formerly known as Admiral Overseas Corporation, AOC designs and manufactures CRT and LCD monitors. Operating as a subsidiary of TPV Technology, AOC’s products are available in more than 100 countries around the globe. In addition to CRT and LCD monitors, AOC also sells all-in-one PCs. The company annually distributes over 15 million displays worldwide.
The latest 35-inch curved display offers a 21:9 format and curvature of 2000R, with wide full HD resolution (2560×1080), best suited for gaming purposes. There is also the 17.3″ USB powered monitor that has a sleek design and offers high quality images. The 34″ UltraWide IPS LED monitor offers panoramic cinematic screen, with 21:9 aspect ratio at 3340×1440 resolution. It has an IPS panel for wide-viewing angles. Did we mention the Angelo which offers a wide viewing angle of 150 degree. It can tilt backward, swivel up to 90 degree and offers ultimate viewing experience.
Products can be filtered on the website by aspect ratio, resolution, response time (1ms to over 10ms), color, features (speakers, USB hub, wall mount, touch etc) and inputs (VGA, HDMI, USB etc). AOC monitors come with various sizes and purposes, be it for gaming, creative or simple home use. Most AOC products come with a warranty of 3 years. If there should be a need for parts and accessories, same can be ordered online. The AOC model name, serial number, monitor MFD (manufacture date) of the product is needed for servicing.
To locate a AOC store nearest to your address click here. AOC products are also available with leading retailers such as Amazon, Fry’s, Newegg, Staples, Office Depot, Rakuten, Best Buy and Walmart. Register your product online to keep track of servicing, warranty, user manuals, among others. You can contact the technical support should there be a faulty product or need for replacement of parts. For more information or queries on online shopping, refund, technical support, warranty, user manuals, or others, reach the AOC customer service via phone or email.
I have an AOC screen sitting in my living room. It arrived here defective and I cannot get anyone to either send a new screen or give me a refund so I can go and buy another screen. Customer Services in Greece keep just saying the same thing that one day someone might find a solution but as to when and what solution they have no idea. They dont have a telephone number for their head office, who apparently are the only ones who can make this decision. I hope someone out there who can resolve this problem reads this comment because I am completely fed up with the amount of time spent talking to aoc on the phone with no resolution to this problem.
So, one week later and the defective screen is still sitting in my living room and still no contact from AOC. Called the Greek customer services this morning and were as helpful as they can be but it seems there is no proper process for dealing with faulty goods, as there is still no offer of a replacement screen or a refund.
Very frustrated!
The most dismal customer service I have ever experienced.
Answered questions selectively.
Instructed me to allow the service centre repairing my monitor 10-14 business days to make the repairs, before ever even instructing me to actually send it anywhere, let alone sharing any relevant shipping instructions.
Laid the $500 shipping fees for a top-tier ultrawide curved display (repair covered under limited warranty) at my feet.
Oh, and the product was great right up until a random 4″-wide strip section of the montior just went dead one day.