The American Airlines Center (AAC) is a multi-purpose arena that has recently become synonymous with high-octane sporting events and electrifying live entertainment. Located in Dallas, Texas, the venue had its grand opening in 2001 and since then has cemented its place as one of the key stadiums in the country, boasting an innovative design and modern facilities.
The AAC is the crown jewel of Victory Park, an urban development project aimed at revitalizing downtown Dallas. Its architectural design sports a unique blend of traditional and modern elements, with the total seating capacity being around 20,000. Beyond its ability to host professional sports, the place is a popular destination for concerts and other live events. Its technologically advanced sound system and high-definition video boards ensure an immersive experience. And the stadium’s sustainable facilities showcase a commitment to environmentally friendly practices.
Whether you are a die-hard sports fan, a music enthusiast, or simply looking for a night of exciting entertainment, visiting the American Airlines Center is the way to go. And if you want to learn more about the venue, then our extensive guide will provide you with all the necessary contact options you may require.
How to Contact the Main Office
The American Airlines Center is presently located at 2500 Victory Avenue, Dallas, TX 75219, which can be found just north of Dallas’ Central Business District and the historic West End. The venue also has convenient access to major freeways and public transportation, such as Interstate 35, Interstate 45, and Highway 75 (North Central Expressway). For more information on traveling directions, you can click here.
When it comes to parking facilities, there are more than 5,000 vacant spaces available for guests arriving at the stadium. The majority of these parking spaces are located conveniently within two blocks of the AAC. Additionally, there are more than 3,000 parking spaces to the south and east of the venue, seamlessly within walking distance.
To obtain additional contact information, the following pointers can be helpful.
How to Contact For General Inquiries
If you are contacting the American Airlines Center for general queries, you can give a call to 214-665-4299 or 214-222-3687 (during events). Also, to get in touch with the parking offices, you can call 214-665-4700, 214-665-4712, or email parking@americanairlinescenter.com.
Since the AAC is home to the Dallas Mavericks of the NBA (National Basketball Association) and the Dallas Stars of the NHL (National Hockey League), you can contact either team’s administration by giving a call to 214-747-MAVS (6287) or 214-GO-STARS (467-8277), respectively.
How to Contact Box Office and Guest Services
If you face any issues with the ticketing system at the American Airlines Center, you need to either contact Ticketmaster (the official ticketing partner) or the stadium box office at 214-665-4797. The box office remains open from Tuesday to Thursday between 10 AM and 5 PM, and on event days starting at 10 AM. Alternatively, you can contact the box office via email at aacbox@americanairlinescenter.com.
Talking about guest services, the stadium’s representatives are professionally trained to offer assistance for guest accommodations, and the guest relations rooms are the hub for a number of facilities provided at the AAC. These include wheelchair assistance, lost and found, and more, and the rooms are located at the Plaza Concourse across from Section 104 and the Terrace Level across from Section 326. Keep in mind that the guest relations rooms are open one hour prior to and after every event and can be contacted via phone at 214-665-4535.
First Aid and Other Useful Information
It should be known that certified medical professionals are available at multiple first aid locations across the stadium, and they are equipped with Automatic External Defibrillators (AEDs) for emergency assistance. You can find the stations at the Plaza Concourse near Section 111 and at the Terrace Concourse near Section 313.
Lastly, if you have any complaints or feedback to share with the stadium authorities, you can do so via the official website.
How to Report Lost and Found
During any event, if you happen to misplace or lose any item or belonging of yours, then it is recommended to get in touch with an American Airlines Center team member for assistance. Additionally, if you find any item that may not be yours, then the same can be turned into guest relations.
On the other hand, if you want to report a lost item after the conclusion of an event at the AAC, then you can effortlessly do so by following the below-mentioned steps judiciously.
- Begin your journey by first giving a call to the AAC lost and found department at 214-665-4825. Phone lines remain open 24 hours a day.
- Navigate through the on-call options and proceed to speak to a customer care executive.
- Once a customer care agent connects to your call, state that you want to report a lost item at the stadium and provide your contact details, such as your name, email address, phone number, and residential address.
- After that, provide a thorough description of your lost belonging, such as its type or category, color and shape, date and time it was lost, the approximate location where it was last seen, and other additional information that you may deem fit to share.
- As soon as the customer care executive obtains all the necessary information, your report will be submitted, and the same will be notified to you on call. After that, all you have to do is wait for an official response from the stadium’s customer support regarding a status update on the search.
