Fondly dubbed ‘The Hangar’ by the local citizens, the American Airlines Center (AAC) is a multi-purpose indoor arena situated in the neighborhood of Downtown Dallas, Texas, United States. Being the dual home ground for both the Dallas Mavericks of the National Basketball Association (NBA) and the Dallas Stars of the National Hockey League (NHL), the arena also hosts concerts and other live performances. Featuring a seating capacity of around 20,000 people, some of the notable highlights of the venue include its massive video board, luxurious private suites, and numerous dining and retail options.

Primarily designed by veteran architect David M. Schwarz, the stadium opened its doors to the public in 2001. Initial reports suggested that it took $420 million to complete the project, and such high construction costs are showcased in its beautiful external as well as internal appearance. Its ravishing architecture has also attracted notable movie and TV shows to be filmed there, such as ‘The Simpsons’, ‘The X Factor,’ and various WWE events, including SmackDown and Hell In A Cell. With that being said, if you would like to purchase a ticket for an upcoming event at the American Airlines Center, then our comprehensive guide can assist you in your buying.

Box Office Location & Contact

The box office at the American Airlines Center is located on the northeast corner of the stadium, directly across the Lexus Garage. Interested customers who are planning to purchase tickets can also use the complimentary parking facility available at the Lexus Garage.

It should be known that the box office usually remains open from 10 AM until 5 PM, only on Tuesdays and Thursdays. However, the open days and timings may vary based on the event. For instance, on game days (Monday to Sunday) for the Mavericks or Stars, the box office will remain open starting at 10 AM until the 3rd quarter for the Mavericks and the 2nd intermission for the Stars. Similarly, for concerts, family shows, or other events (Monday to Sunday), the box office will open two hours before the start of the event.

In addition to that, the American Airlines Center is closed on all major holidays unless an event is taking place at the venue. Also, ticket office hours may vary on holidays. For any assistance, you can get in touch with the support via phone at 214-665-4797 or via email at [email protected] to know the exact hours of operation.

Talking about the acceptable forms of payment at the box office, they include cash along with debit and credit cards from major vendors such as American Express, VISA, MasterCard, and Discover. Cashless transactions are highly encouraged to minimize contact between customers and staff.

How to Buy Tickets Online

Ticketmaster is the official online ticketing partner for the American Airlines Center, which means all online tickets must be purchased via Ticketmaster. To obtain your tickets, simply follow the suggested steps for a streamlined experience.

  1. Begin by visiting the official website here.
  2. On the landing page, you will be presented with the event calendar for the stadium, where you will be able to browse through the events that are to take place recently.
  3. Look for the event that you want to attend, and then click on it to reveal more information about the event.
  4. If you are happy with what you see, you can click on the ‘Tickets’ option, which will redirect you to Ticketmaster’s website.
  5. From there, select the event, and you will be asked to choose the number of tickets you need for your visit along with your seating position inside the stadium. Prices for the tickets will vary based on the seating arrangement.
  6. Once you have selected your ticket quantity and seating position, click on ‘Next’ to sign in to your Ticketmaster account. If you do not have an account, then you can always create one.
  7. After that, proceed to make payment for your tickets online. Payment methods include debit or credit cards, BNPL (Buy Now, Pay Later), Venmo, or PayPal.
  8. Once your payment is successful, a confirmation message will be sent to your email address along with digital copies of your purchased tickets.

According to the ticketing terms set by the American Airlines Center, remember that all ticket sales are final and there are no provisions for refunds or exchanges. However, in any case, if an event is canceled or rescheduled, you must contact your original point of purchase for queries related to ticket cancellations and refunds.

More Useful Information for Visitors

Pre-purchased tickets for events taking place at the American Airlines Center can be picked up at the Will Call windows located at the stadium box office. Customers must present the credit card that was used for the payment along with a valid ID proof to obtain the tickets. And once the box office is closed, the remaining Will Call tickets can be picked up at the North Entrance.

Keep in mind that re-entry is not allowed at any event at the American Airlines Center, except for certain medical situations. And if you have selected ‘mobile entry’ when purchasing tickets from Ticketmaster as your delivery method, then be sure to download the Ticketmaster app on your smartphone beforehand for a smooth entry.