Alton Towers Head Office
Farley Ln, Alton,
Staffordshire ST10 4DB,
United Kingdom
Corporate Office
Merlin Attractions Operations Ltd
3 Market Close, Poole,
Dorset, BH15 1NQ
Alton Towers Customer Service
Phone: 0871 222 3330 (customer service)
Phone: 0871 282 5194 (booking)
Phone: 00 44 1538 703344 (international)
Phone: 0871 222 9910 (business enquiries)
Email: gs.feedback@alton-towers.com
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About Alton Towers
Alton Towers is one of UK’s biggest attractions, first opened in the year 1980. It is an award winningย theme park that also has a hotel complex and water park.ย It is managed and operated by Merlin Entertainments Group. Located in Staffordshire, Alton Towers is famous for its thrilling rollercoasters namelyย Galactica, Nemesis, Oblivion, Air, Corkscrew and Rita. Nemesis is said to be Europe’s first inverted roller coaster. Other rides include Runaway Mine Train, Ice Age 4D Experience, Twirling Toadstool, Mr. Bloom’s Allotment, Postman Pat Parcel Post, Th13teen and Tree Fu Tom Training Camp. Alton Towers was named Tripadvisor’s 2015 Travellers’ Choice for top amusement park in the UK.
If you plan an extended stay, you have the Alton Towers Hotel, Enchanted Village and Splash Landings Hotel. The Superior rooms come with plasma TV, tea and coffee maker and complimentary Wi-Fi. If you prefer to stay outside, you have Dog and Partridge, Holiday Inn Express Stroke on Trent, Best Western Nottingham Derby and Crewe Hall. As for public transportation, the train stations nearest to the resort are Stoke on Trent, Derby and Uttoxeter. There are also daily bus services from Nottingham and Derby. If you are driving by car, the parking is situated next to the main Admissions Plaza, around the Express Car Park.
Tickets can be booked online or at the Box Office on Towers Street at the resort. If you are booking online, you have good discounts plus you reserveย your ticket in advance. You can select the number of people, from children to adults, and also opt for 1 day or 2 day ticket. Visit the link here to check the rates for water park, theme park, group tickets, hotels, spa, among others. All tickets are non-refundable. Check out the offers and packages to bargain a good deal. Did we mention? You can reduce the waiting time for most popular rides by getting a Fastrack ticket. Also browse through the details on Alton Towers Annual Pass to enjoy unlimited entry for 12 months. The passes can be purchased online and comes with free car parking.
For more information or queries on booking, cancellation, theme park timings, location, lost and found items, or others, reach the Alton Towers customer service via phone or email.
Dear Sir/Madam
I came to Alton Towers last Friday 11th May with my daughter, partner and grand daughter. My daughters partner paid express parking ยฃ18 on line before hand. And tickets too. When we got there the express parking was ยฃ16? Not the best start. My daughter was looking forward to the new ride Wicker man but that was closed?? Nothing on the gate as to why? Then about an hour after we saw it was working so we had a walk round and some of the other rides where closed too? and all the food stalls were not open. When we went back to Wicker man it said closed again with no explanation? It really did make me cross because we paid a lot of money for a special occasion for my granddaughters birthday, and it closed earlier than expected.