Contact of Aeroplan (Canada) customer service

Pinterest LinkedIn Tumblr

Contact Aeroplan: Find below customer service details of Aeroplan, Canada, including phone and email. Besides contact details, the page provides a brief overview of the loyalty programme and its benefits. Reach the Aeroplan customer service below for queries, complaints or feedback.

Head Office
525 Viger Avenue West, Suite 1000
Montreal, Quebec H2Z 0B2

Customer Service
Phone: 1-800-361-5373 (US/Canada)
Phone: 0800 756 3865 (UK)
Phone: 1-514-395-0300 (others)
Email: nil

About Aeroplan
aeroplan customer serviceAeroplan is a popular loyalty rewards program in Canada that was launched in the year 1984. Though it began as a promotional plan for Air Canada’s business travellers, today it covers hotels, car rental agencies and credit card companies. In 2016, Aeroplan issued 2.6 million rewards to members including 1.9 million flights. Owned by Aimia Inc., Aeroplan  boasts of more than 5 million active members.

Members of Aeroplan earn rewards every time they fly through partner airlines, book a hotel, rent a car or shop through co-branded credit cards. The partner brands include American Express, Hertz, Avis, AC Hotels, Accord Hotels, Aloft Hotels, Best Western, Baymont Inn & Suites, Courtyard by Marriott, Crowne Plaza, Comfort Inn, Days Inn, Fairmont Hotels, Hilton Hotels, Holiday Inn Express, Radisson Blu, Ramada, Wyndham Hotels, Costco, eBay, The Brick, among others.

As for airlines, you can earn reward points every time you flight with Air Canada and other Star Alliance member airlines. Flight rewards are influenced by factors such as destination, time of booking, time of travel, and membership level. If you are short of miles, you can purchase them online. And if you have in excess, you can even transfer it to a friend’s account.

Aeroplan members can redeem their miles for new flights, hotel stays, car rental, online shopping or for vacation packages and cruises. To calculate the miles needed, you can use the tools available on the website. You can further track your rewards and see latest transactions by signing into your account online.

To register for Aeroplan click here. The membership program comes with three tiers – Silver, Black and Diamond. Each level has its own benefits and features. For more information or queries on new membership, purchase/transfer of rewards, missing miles, or others, reach the Aeroplan customer service.


  1. I agree with comments that Adele sent to you 4 weeks ago. I have been trying to book a flight using my aeroplan points since Jan.10th and have not had any success. I am hoping to book a 1 way flight for 2 from Honolulu to Vancouver BC for Oct 4, 2023, Business Class on the flight number 518. I have followed all the instructions that were given to me by phone and web site without any luck. I have waited 3 times on the phone for a connection the last one over 3 hours. I finally got p-off and hung up. I have been a member of aeroplan since 1990 and have never had this kind of bad service before.

  2. Faye Whiting Reply

    The merchants signed up for aeroplan rewards need to find a different reward program. Aeroplan is more like torturous punishment than a reward program. Last night on hold waiting a rep for over 1 hour 40 minutes. Tried 4am this morning, told the wait would be 11 minutes, it has now been 55 minutes. I intend to write merchants where I earn aeroplan points of my experience. I am locked out of my account, there is no help. Air Miles was never like this!!

    • Adele Randall Reply

      Faye is absolutely correct. We have been trying to access Aeroplan to change my husband’s inaccessible email address for 3 days. Customer services seems to be nonexistent. This is a disgusting situation, from such a large corporation. Perhaps an overhaul of the executive would be in order as well as an upgrade of the computerized access system. We do not always need to access Air Canada. Retailers should definitely be advised of this terrible situation. When we were able to access a real person either in French or English, they said that they would connect us to a customer service number in order to reach the appropriate department. This department does not apparently exist. Mechanical answering service is too limited – useless! What a disgrace! My husband has no way of accessing his points to use. What a waste of 3 days!! May we suggest that Aeroplan and air travel be separated for access when one is not travelling. It is unfortunate that we have a storm in North America that is upsetting air travel, what has that got to do with updating a profile. If we were flying with Air Canada, we would not receive any of their emails. How wonderful would that be???? Why don’t you just give us the ability to update our own profile. Your mechanical person should repeat website address so that one can write them down completely. When we gave the machine a cell number to send info to, it never arrived. How efficient is that???

Write A Comment