Head Office
24 Hour Fitness USA, Inc
12647 Alcosta Blvd, 5th Floor,
San Ramon, CA 94583
United States
Customer Service
Phone: 888-243-5002 (new membership)
Phone: 800-432-6348 (member services)
Email: memberservice@24hourfit.com
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About 24 Hour Fitness
24 Hour Fitness is an American fitness and health club chain founded by Mark Mastrov. Launched in 1983, the fitness chain operates in 400+ locations across 13 US states. The brand, headquartered at California and employing more than 22,000, claims to be the second largest fitness chain driven by memberships. More than four million individuals have signed up for personal fitness training, body building and studio classes like martial arts, dance, cardio and yoga.
Interested in joining 24 Hour Fitness? Locate nearest gym through zip code and city on the website. All gyms come equipped with best-in-class cardio and strength equipments and certified coaches offering personal training. Some of the amenities that gives the fitness chain an upper edge include a basketball court, lap pool, sauna, turf zone, free WiFi, steam room, kids club, squash courts and circuit training. The fitness centers also have a shop for members to purchase beverages, snacks, apparel and accessories. Those with kids, can bring them to the kids club where children 6 months to 11 years have safe supervision. There are games and activities to keep kids engaged throughout your workout time.
The gym membership gives access to premium programs, along with Fit:Perks loyalty program membership. Members earn points and get access to exclusive deals and offers. Before taking up a membership, you can try the fitness center for 3 days for free with a Gym Pass. Membership options vary according to the gym club. There are monthly as well as annual membership plans. You can choose a membership plan according to your passion or interest. Members can sign in to account to pay for their membership using major credit cards, renew or upgrade. New customers have the option to cancel within 3 days for full refund. Note that memberships cannot be transferred from one person to another.
24 Hour Fitness has four club access levels: Active, Sport, Super-Sport and Ultra-Sport. Get a free personalized fit plan that you can follow any time on computer or smartphone. You can build a personalized plan to help lose weight, muscle gain or tone up. You can select from several goals and be guided by fitness experts. Members further can download the 24Go smartphone app packed with hundreds of expert workouts and personalized plans. On the app, you can receive alerts, reminders and even choose your personal trainer. Members can track their fitness goals and progress while on the move using the app.
The 24 Hour Fitness membership also gives members access to studio classes. It includes strength classes, cycle classes, dance classes, cardio classes, pilates, cardio and pool classes.ย For more information or queries on locations, payment, cancellation, refund, career, or others, reach the 24 Hour Fitness support.
Why are we paying full price for 24 hours when it’s not 24 hours. It’s not called 16 hours fitness. I want to be reimbursed for paying full price since the doors were opened when the world has been back to normal for over 6 months.
I guess my definition of customer service and your definition of customer service are very different from one another. I’ve been trying to contact you for 3 days now to file a complaint against one of your employees. I’ve made it very clear that I don’t believe a lawyer needs to be involved for the incident. Your chat experts continually send me to some attorney website who want money to help you. At that point; they close out any line of communication they have with you on live chat portal. How convenient for them? If this is what you call customer service maybe I should start looking for a gym that actually cares about their customers!
Does 24 Hour Fitness Corporate have a written specification for swimming pool temperature? The 24 Hour Fitness location in Roseville, CA, has a pool temperature about 87 degrees F. The temperature at 24 Hour Fitness in Citrus Heights is 80 or 81 degrees. Masters Swimming recommends 72 degrees for lap swimming.