Linksys Head Office
Linksys
120 Theory Drive
Irvine, CA 92617
United States of America
Phone: (949) 823-3000
Fax: (949) 823-3008
Customer Service (USA)
General: (800) 546-5797
Technical Support: (800) 326-7114
Shopping Support: (877) 959-7467
International Customer Support
You can reach the below contact for queries on Linksys wireless routers, drivers or other queries on Linksys products.
| Asia Pacific Australia: 1 800 605 971 Indonesia: 001 803 011 3833 New Zealand: 0800 441 528 Thailand: 001 800 12 066 5750 Thailand(2): 02 657 4011 India: 1 800 419 5797 Singapore: 800 120 4280 Hong Kong: 800 901 205 Malaysia: 1 800 812 358 Vietnam: 1 800 545 485 Philippines: 1 800 1 114 1695Middle East/Africa UAE: 04 455 6801 Saudi: 800 844 5905 S Africa: 27 11 267 1005 Latin America |
Europe Austria: 0120 609 1158 Norway: 241 59849 Netherlands: 0900 564 6000 Belgium: 022 008 299 Czech Repub: 239 014 221 Romania: 0800 833 054 Denmark: 43 68 22 10 Russia: 8 800 200 09 02 Denmark: 43 68 22 10 Slovenia: 0800 80 567 Finland: 09 72 519 251 Spain: 902 027 997 France: 08 25 54 01 11 Sweden: 08 51 761 668 Germany: 0180 501 2389 Greece: 00800 44146694 Switzerland: 0445 118 237 Hungary: 06 17 779 259 Ireland: 01 5245 362 Turkey: 0212 4442726 Italy: 02 914 833 73 UK: 0871 200 0498 |
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Cisco – Linksys Store
To purchase Cisco products, whether Linksys routers, valet routers, adapters, switches, network cameras or cables click here
Linksys Retailer
To locate a retailer from where you can purchase Linksys products click here. Linksys products can be also bought from Amazon, Best Buy, Walmart, Buy.com, newegg.com, Staples, Office Depot, TigerDirect and Target.
Live Chat
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Downloads
To download software or manuals for your Linksys products click here
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About Linksys
Linksys was founded by Janie and Victor Tsao in the year 1988. It was later acquired by Cisco Systems, the pioneer of IP-based networking technologies. Linksys manufactures network hardwares for computers, mainly wireless routers used by both home and business users.ย Cisco employs some 73,000 people worldwide.ย The company has over 465 offices in 165 countries.
Linksys products include E-Series Routers (E4200 Dual-Band N Router, E3200 Dual-Band N Router, E1500 Wireless-N Router, E1200 Wireless-N Router, X2000, RE1000 Wireless-N Range Extender, WAP610N Wireless-N Access Point and more), Valet Routers, Adapters (AE2500 Dual-Band N USB, AE1200 Wireless-N USB and more), Entertainment Bridges, Switches (SE2800 8-Port Gigabit Ethernet, SE2500 5-Port Gigabit Ethernet, Network Cables and more), Network Cameras (Linksys WVC80N), umi telepresence, Network Cables and more. All orders from Cisco online store are shipped for free. Consumers can pay with Visa card, MasterCard, American Express or PayPal. There is also a 90 day return policy.
Cisco used to own Linksys but sold it to Belkin back in 2012 or 2013. Nowhere on the list do I see Belkin or Linksys.
I made the mistake of buying the Linksys EA6900 ac1900 router and so I went there and checked. ON the Linksys website they have a new patch as of August 2017. My Linksys console accessed by DNS has auto update checked but it hasn’t so I double checked and it was there but would not auto update the firmware. So I called and Linksys tech support told me that my system is out of warranty so for them to show me how to safely do a manual update it would cost me $29.00 for phone support?????
I told the lady that was absurd. This is a security update and they must expect to make millions charging with a rigged or defective auto update mechanism in their routers and a defective website that tells us to not do a manual update without checking with the tech support first!
I asked for someone to speak to and the lady gave me the customer service number. Customer service said the same and I actually got a number for their HQ which auto answering service sent me to a voicemail that has not returned my call for the past three days.
Cisco does not own Linksys, Belkin does. Neither Linksys or Belkin is on the list.
Linksys used to be a top tier brand but today is at the bottom for their reliability, online website support, and charges for their screw up with auto update on their routers, and their half vast website that has no manual update info just warns not to do it until we contact tech support, which wants $29.00 to walk me through.
Be aware Belkin was never a top tier brand and has dragged Linksys down with them. I am looking around for a new brand. Netgear had poor support for their battery surveillance systems and I used Ring instead thank goodness, and I long ago stopped using their modems and routers. ASUS has had security problems long before this and D Link had serious security issues recently too before this.
I will be watching to see if I can find a brand to switch to as I was Netgear all the way through 802.11G then Linksys all the way through ac1900.
I’m finding a new vendor that actually has auto security updating that works and would offer security assistance when their website and systems don’t work to keep my home network secure.
All I wanted was a fix for auto update so I do not have to call tech support. I am not paying $29.00 for a firmware update that should be automatically updating and cannot find the patch on the website that I found.
The worst technical support received today. Rather than helping me, “Chris” was trying to sell me a new router. Either provide technical support along with customer service or say you are in sales. Don’t mislead people. People are calling support because they need your help. They are already vulnerable so trying to take advantage is bad business. I was given the technical support phone number by my internet service provider. I did not feel comfortable giving access to someone that clearly did not have my best interests. I don’t think you should mask technical support with a shameful attempt of trying to sell your product. When “Chris” realized that I wasn’t going to give out my credit card information, the conversation ended. Shame on you!
I am currently in the process of having my third and fourth router replaced due to them being defective. On the third replacement I was promised that it would be shipped in two days, I received it in seven days. they also stated that your techs would test it to make sure it worked, that didn’t happen either. After receiving four defective routers I asked about receiving a refund so that I could purchase a quality router. I was told that I could only receive a replacement. How many of your substandard routers do I have to try before getting a refund? Simply replacing a defective router with a defective router is lunacy and certainly not in the customers favor and equates to having an absolutely worthless warranty on your products. How do you consider this as providing customer service? Even if it is against policy to give a monetary refund, I believe this is an exception to this policy and that someone with the authority and common sense would approve a refund. What is wrong with your company that you disregard doing the right thing for your customers? If this is not resolved quickly and in my favor I will take to social media, Yelp Facebook, twitter and anyone else that will listen about your warranty and customer service. I have been without a working router for almost two weeks waiting for you to resolve this issue. I was told that the replacement process can take up to 14 days, how is this acceptable? You have heard about overnight shipping haven’t you? So according to your internal policy I am looking at approximately 4 weeks for a replacement that has a high probability of being defective also.