IRCTC Head Office
Indian Railway Catering and Tourism Corporation Ltd.,
9th Floor, Bank of Baroda Building,
16, Parliament Street,
New Delhi 110001
India
Phone: 011-23311263/23311264
Fax: 011-23311259
IRCTC Customer Care
Phone: 011-39340000
044-25300000 (Chennai)
Fax: 011-23345900
IRCTC Email
care@irctc.co.in
etickets@irctc.co.in
shubhyatra@irctc.co.in (Shubyatra users)
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IRCTC Online Reservation
To book trains through IRCTC website click here
PNR Status
To check your ticket PNR status click here
Train Status/Timetable
To check train arrivals/departures or to view the timetable click here
Tourism Packages
Palace on Wheels
Royal Orient Express
Golden Chariot
Deccan Odyssey
Royal Rajasthan on Wheels
Buddhist Circuit Train
To book these luxury tourism packages click here
About IRCTC
Indian Railway Catering and Tourism Corporation Ltd was launched in the year 2003. IRCTC was established by the Ministry of Railways to manage the catering and online ticket reservation of the Indian Railways. IRCTC’s online website is one of the most visited and largest in Asia. The IRCTC website has lakhs of registered users and has over 2 lakh daily visitors. At least 100000 tickets, including I ticket and E ticket are booked daily across India from the website. One can book ticket through credit cards, net banking, EMI and cash cards. The classes available include First class, AC 2-tier sleeper, AC 3 tier, AC chair car, Sleeper class and Second sitting. Concession tickets are available for Senior Citizens. If you dint know, Indian Railways has the world’s fourth largest railway network.
i have booked online in tatkal from new delhi to kalka..due to some mistake, i posted wrong mobile no. there…i want seat cofirmation message on my correct number
I am unable to get the verification code to go further for my booking, please solve it, thanks
I registered for an ID and even the confirmation of mobile was also number. However am yet to receive my passport. there is a delay over that.
I booked a railway Ticket in 1A . In the Ticket it shows Status/Confirmed and Seat/Bearth :0000 . What does it mean by???
may it was not confirmed..please wait for the final chart or simply call the customer helpline
sir, I wanted to reserve a ticket online through netbanking (SBI netbanking), but due to some service network problems, the amount was deducted Rs 530 & the ticket wasnt booked. how do i get the refund?
if ticket not confirmed..the refund is automatically done..check after 24 hrs
I tried booking e ticket from New Delhi to Sultanpur through SBI Debit card. but the amount was debited from my account despite of me not receivng the ticket. how do i get my money refunded?
if ticket booking is not confirmed..refund is automatically done..
Sir, I booked (3) tickets from erode to mumbai through sbi net banking. my money was deducted. but however the ticket was not confirmed..pleaes refund back my amount.
Thak you IRCTC
I got refund of deducted amount. The faith in IRCTC will remain. I am sure in future such problems wont occur. However, there is much room for improvement, especially the website security and speed.
i tried booking e ticket from vjayawada to hubli through citi bank credit card. but the amount was debited from my account despite of me not receivng the ticket. how do i get my money refunded?
where should i place the complaint?
you can place a complaint by calling the customer care number given on this page
wanted to reserve a ticket online through netbanking (SBI DEBIT CARD). Booking was from pune to mumbai cst 12/11/2011 pragati express, but due to some service network problem, the amount 324 was deducted & the ticket wasnt booked. how do i get the refund?
usually the refund is automatically done in 24 hrs..in any case place a complaint with the customer support
Dear Sir,I have booked two nos ticket but these tickets are cancelled but refund payment is not recived yet. what do i do to get refund payment.
usually its automatically done after 24 hrs..but in any case place a complaint with the customer support
Dear Sir,I am unable to login with the ID I was using. Need to reset password with my email .
provide your email and you can get your password sent..
i wanted to reserve a ticket online through netbanking (SBI DEBITE CARD), but due to some service network problems, the amount was deducted & the ticket wasnt booked. how do i get the refund?
if the ticket hasnt been booked..you get a refund automatically..check after 24 hrs..
i wanted to reserve a ticket online through netbanking (SBI DEBITE CARD), but due to some service network problems, the amount was deducted & the ticket wasnt booked. how do i get the refund?
I am unable to login with the ID I was using. Need to reset password with my email.
I have booked an I ticket PNR xx, but have still not received.
from where was the booking done? IRCTC?
i wanted to reserve a ticket online through netbanking (idbi), but due to some service network problems, the amount was deducted & the ticket wasnt booked. how do i get the refund?
it is automatically refunded in case the transaction fails..check your bank
Today between 10am to 11am i was doing a ticket transaction from ngp to bza…I couldnt complete the reservation and tried four times..all the four times an amount got debited from my account. Please investigate the matter.
I got ID and Mobile verification code but not the password. I tried many times but i am getting reply that my password has been sent to my email, but nothing yet.
try registering with a new email
I don’t have another e mail address and mobile no to register again. Please cancel present, registration so that I can try again.
try calling the customer support and request a change of password..
I booked my train tickets for up and down from Secunderabad to Palakol on Sunday. Now am trying to login with the same ID but I get message password is incorrect. Please help me to relogin.
there is a lost password option where you can retrieve your password through the email given..
Dear Sir
i booked a ticket from kaifiyat express from Azamgarh to lucknow on 12 october but i was charged double because there was some interruption and i got only one ticket booked but i was charged two times and i have not received my excess amount.
that usually happens..just ring up the customer support and they shall refund the amount taken
I want to book an e ticket to travel by Rajdhani Ex.NZM to New Delhi on 19/10/2011. I want to board at Agra please tell what to do through net?
register yourself at the website here and then click on “plan my travel”..after that you can search for trains from agra for your preferred date..payment can be made through net banking or credit/debit card..
hello sir, i cancelled 2 ticket on 20 september but till its is not credited in my credit card, i am giving you the detail of ticket
place a complaint with the customer support
Dearsir i got user id &mobile verification code but i did not get username&password for my email till now
Dear Sir, I booked a ticket From Toti To Asr On 01-11-11 date of journey is 05-09-11 TRANSFER TO 30338422541 sbi Now this ticket is not displaying in my booked History thus I am not able to take out its print. Please help me my mobile no. is ***
call the customer support..they would be able to help
We have booked our Two Tickets against PNR No. xxx (NZM to SC) & xx (SC to NZM) in the name of xxx (Age-64) & xxx (Age-61). As I mentioned, we both are senior citizen , & we got a Upper Birth, which is very difficult for us, so I would like to make a humble request, to kindly allot us LOWER BIRTHS for ease.
am not sure if there is any facility to get a different birth after seat is booked..while booking however this is possible.. may be you could cancel the ticket and re-book or can even just travel and exchange seats with young co-passengers
Dear Sir,
My user id is locked and i am unable to access my online account in IRCTC website. It is asking for sending the mobile verification code. But the verification code is not received in any mobile number which i gave in the website.
a resolution could be got over phone..
Dear Sir, I booked a ticket from Mumbai central to Amritsar for 05-09-11. I forgot to take a print and now I also dont remember the PNR no.
if you booked from the irctc website then you can login and go to “booked history” menu..there you will see an option to print past tickets..
Dear Sir, I booked a ticket From Dli To Rmu On 11-8-11 date of journey is 19-8-11 PNR No. is 2653153355. Now this ticket is not displaying in my booked History thus I am not able to take out its print. Please help me my mobile no. is ****
just call thhe customer care
WHILE BOOKING THE TICKET VIA INTERNET THE AMOUNT OF MONEY IS DEDUCTING BUT THE TICKET IS NOT BOOKING ?
if any money has been deducted while the ticket has not been confirmed..you will have the money refunded automatically in three days..or even 24 hrs..I suggest you call the customer care asap
Dear Sir, I am using your portal for the last 4 years. Now i could not login to my ID: subbunath and it is displaying that your password is incorrect. However, I am using my regular password only. Please help us to login and book the ticket. PL.TREAT THE SAME AS MOST URGENT.