Contact Consumer Court/Forum in India: Find below customer care details of Consumer Court/Forum in India, including phone, email and address. The details contain both of National Commission and State Commissions. You can reach the contact for consumer complaints, consumer rights, appeal, petitions, case status, addresses or other information. Scroll down to read details on how to place a consumer complaint.
Consumer Court India Main Office
National Consumer Disputes Redressal Commission
5th Floor, ‘A’ Wing, & 7th Floor, ‘B’ Wing,
Janpath Bhavan, Janpath, New Delhi 110 001
Phone: 23712459, 23712109
Fax: 23712456
Email Support
[email protected]
State Consumer Commissions
You can reach the below numbers to contact the Consumer Commission located in your state. You can get information on filing a complaint, case status, appeals or others. Prefix state code if calling from mobile
Andhra Pradesh: 23391273 / 23318456
Arunachal Pradesh: 0360-2247661
Chandigarh: 2700183
Chhattisgarh: 2582901/3/4
Daman: 0260-230689
Delhi: 23370258/23378644
Goa: 2421792/2421792
Gujarat: 241610/241614
Haryana: 2567601/2566322
Himachal: 2620854
Jammu Kashmir: 2545232
Jharkhand: 2480171
Karnataka: 22260590/22262865
Kerala: 2313158
Maharashtra: 22072097/22094290
Meghalaya: 2222629
Mizoram: 2314112/2327754
Nagaland: 2221686/2221661
Orissa: 2365398/2603604
Puducherry: 2213862
Punjab: 2707062
Rajasthan: 2371837/2360316
Sikkim: 225027
Tamil Nadu: 24951718/24640687
Tripura: 2225975
UP: 2306688/2306788
Uttarakhand: 2724079
West Bengal: 24799871
District Forums
For a list of district consumer forums in your state with details of phone and address click here. You can reach the contact for new complaints or related information. For list of state commissions, use the search on customercarecontacts.com
How to place a consumer complaint?
Is the price of the good you purchased overcharged? Was a product your purchased defective? Did not get the service for what your paid? Do you think you have been cheated? Then here is what you need to do. Locate a district forum here and file a complaint against the company/service provider you think has scammed, tricked or victimised you. As you place a complaint, you are also required to provide supporting documents, whether it is a cash memo, receipt or agreement. Along with this you also need to give a minimal fee in the form of postal order or demand draft.
The fee depends on the amount of compensation claimed. Rs 100 is charged when claiming a compensation of upto Rs 1,00,000. A complaint can be placed with district forum only if compensation does not exceed Rs 20 lakhs. In case of appeal, the complainant must submit a memorandum to the State Commission. A memorandum of appeal should be accompanied by the certified copy of the order of the District Forum. The filing timings are from 10.00 a.m. to 4.30 p.m. Kindly note that the documents being submitted should be filed in English only.
About Consumer Court/Forum
National Consumer Disputes Redressal Commission was established in the year 1988. It was set up to provide speedy redressal to consumer disputes. The Commission is headed by a sitting or retired Judge of the Supreme Court of India. Currently there are about 604 District Forums and 34 State Commissions. The forums were established following the Parliament passing Consumer Protection Act, 1986.
The Consumer Protection Act spells out the rights and protection of consumers in India. It covers both ‘goods’ as well as ‘services’. While goods can be described as those manufactured or sold by wholesalers and retailers, services can contain those of insurance, housing, telephone, electricity, hospital or banking. Consumers will have to pay a nominal fee while placing a complaint or petition. If not satisfied with a district forum, a consumer can appeal to the state commission and later to the national commission. The National Consumer Disputes Redressal Commission is headquartered in Delhi. As of August 2011, some 3627202 were filed since inception. About 70,787 cases were filed in the National Commission, 54,46,134 in State Commissions and 30,10,281 in District Forums. About 89% of the cases have been disposed. Currently there are about 3,63,860 cases pending.
I am from Mumbai suburban.
In Aug’17; I have opted the service of Fine Services for the repairing of my Whirlpool fully automated washing machines. This firm is also operated in the name of Mahalaxmi Services.
During visit they have changed the Motor and PLC of washin machine and taken the defective (Original) part with them. I have paid 5500/- to the firm to get the washing machine repair. The firm has also provided me the receipt mentioning one year warranty for the replacement part.
However now the replaced part is not working properly and when i called to Fine Services/ Mahalaxmi Services they said you need to pay again 5500/- though machine is under warranty. I am trying to chase them to get the work done but they are not responding.
Kindly do the needful.
I am from Chandigarh. I recently bought a old car from a unknown seller in Kolkata. I went there and decided to start a cab service with an second hand car. Though I was taken to that seller through one lesser known friend. The vehicle I bought was on March 2017. That seller has cheated me by giving a very defective car which could never be repaired till date. The vehicle remains mainly at the workshop for repairs. He has badly cheated me by selling me a scrap condition car for a very high price. Actually in Kolkata these days one cannot buy a commercial registration number car. One needs to obtain a offer letter from the authorities which we can get if we are a resident of that state. So left with no choice I had to buy that vehicle which worked well just for 2 or 3 days of me buying it. Now that seller is not speaking to me about what to do. Is there anything I can do so that I return that faulty vehicle and take my money back. I have already spent so much for the repairs. I even sold my own previous car to buy this, then borrowed more money to buy this car. Then I borrowed money from my relative for the repairs. I bought the car only for the purpose of earning money instead I am debt ridden now. Vehicle is in no condition of working now and my driver also has now refused to work only because of the that faulty vehicle. We wished to start afresh here in Kolkata but now I think of committing suicide. Since I don’t know anything about this place or people I want to know if some help can come for me. Regards.
Hi,
I ordered a smart phone via online MI store on flash sale on 23rd March 2016 and finally on 30th March 2016 @13:00 Hrs, I received the product (Redmi Note 3) from Rocket Kommerce LLP, Bangalore via Fedex on COD for which I paid cash of Rs.10,000/- for Rs. 9,999/-. Upon opening the box I found sim card tray was missing and I called customer support 1800 103 6286 at around 13:30 on the same day and register a complaint vide complaint # 1372833 and I was told by customer support executive that someone from the concerned department would call me within 24 hours and ask for certain details and later my issue would be resolved.
But none called me and yet again on 31st March 2016, I called to check on the status of my complaint and yet again I was assured that I will get a response within 24 hours. After waiting for 4 days when I called on 4th April, I was told that since I didn’t send pics of for the received product and they need 360 deg pics. Though I had sent email on 1st and 2nd April for which I received reply via email but nothing about pics was mentioned in those reply. I questioned about it and the CS executive was just trying to avoid that question by saying he is not aware of email reply or the update was just received when I called. Almost every day I call and waste my time for more than 20 mins on call but I am not getting a replacement or the missing part. The CS executives and their supervisors are denying that there is no policy of refund even if the product is defective. MI and their supporting partners are taking customers for a ride. The customer support executives are behaving like illiterates by uttering the same words repeatedly without giving any time frame.
Initially the Customer support executives said 24 hours, but now they are even denying even to give time frame for the issue resolution. MI is cheating consumers by just delayed tactics and not offering refund or replacement of the defective products. Nothing has happened so far though I had tweeted the CEO MI India, Manukumar Jain about my issue. I guess the top leadership itself is least bothered about consumers and their main aim is to make money.
Before writing this email today noon I called customer support and wasted around 30 mins trying to get an update but in vain and they only chant one mantra, please wait and we can’t give you the time frame. Since 30th March, this phone remains unusable.
I am not sure how many consumers are victims like me, please advise me on this.
I paid Rs5500 and became a member of united capital club.
Rs 1000 is non-refundable. and Rs 4500 is reimbursable which means to pay back, refund, repay but when i asked them for refund they are denying and saying it can only be reimbursed in the form of services. i dont need the services provided by them.
Please help me in getting my money back.
I have booked Air Ticket for my son from Chennai to Melbourne in Yatra travels by Air India flight from chennai to Singapore and Jet Star air line from Singapore to Melbourne with same ticket number and PNR number .But on 6th November the Air India flight was delayed for more than two hours and there is no communication to me in cell. After reaching airport at Chennai I could meet the Air India officials only after 9 AM and they told they are making alternate arrangement. But after keeping my son standing for more than two hours they could not do any thing and advised as to go for ticket from Akbour Traves at Chennai air port for booking ticket from Singapore to Melbourne by Singapore Airlines suiting to their delayed timings. I left with no other alternative and booked the ticket by spending Rs.61,200 through credit card as my son has to reach melbourne by 7th to attend the college. They are faulting the yatra travels for booking the ticket with 2 hours transit time at singapore Airport. But the tickets were issued with same number and PNR. The Yatra travels faulting Air India for not doing alternate arrangement. But till today I could not able to get any reply either from Air India or from yatra travels.
Hi Team,
I bought a cell phone Lava Xolo X900 on 13th Feb 2013 and from the very first day I had problems with the battery charging and battery backup. I made a complaint to customer service and they said to upgrade the battery software. I did the same but found no changes, instead the phone started getting heated up then turns off and signel problems. I reported the same again to them and they said they will pick up the phone from my home but no one came. I called again after a week and they said to submit it to their collection center and will get it repared within 5 days. I submitted the phone to Collection Center on 5th May 2013 and didn’t get it back yet. I tried to call the collection center but they said to contact customer service and the customer service people says to contact collection center as they do not have any information. Initially I was worried about the problems I have with the new cell phone but now Im worried if I will get my phone back or not.
Complaint number is 310000041389
Phone IMEI number is 911202500203815
Kindly help me please.
I had purchased an Onida washing Machine fully Automatic from M/s GIRIAS, Bangalore. I had logged a complaint as my washing machine was not working, and since 8 months I have been following with the customer care on repeated times to arrange a service person to get it repaired, but there no proper response.
Each time I call the customer care, the representative will say we will arrange to get the repair done at the earliest and inspite of all requests no one turns back to give the service and then the story repeats .
My complaint number is 12091306328074, Model – Hydromatic 70 dlx fully automatic.
The service is very bad, please take back your product and provide us the paid amount or else need a replacement of the product.
I had initially placed for Ubislate7+ tablet in the web site http://www.ubislate.com my order Number PMF9534E8C4E in February 2012 and also made the payment of rs 2999/- for the same via demand draft . I received an email from the company stating that they have received the cheque and the item will be delivered “soon”.Datawind customer care assured delivery of the product was to be in March. When i did not hear from the company till June in spite of repeated queries, i threatened going to consumer court to which they finally responded that the product (Ubislate7+) was out of stock and I could go for the upgrade called Ubislate7ci with an added expenditure of Rs 500/-. I confirmed my willingness for the upgrade and was assured delivery within 15 days.
Moreover, in the website of the company (http:/Www.Ubislate.Com/Faqs.Html), it has committed that once payment is made, prioritized deliveries will be given before April.
In spite of repeated queries and filling up different forms on line and each time being assured that the product will reach you within ten days, the same has not been till date.
The service of this company is unprofessional. They are neither delivering the device on time nor they are doing the refund. Infact, I am no longer interested in the product but the company needs to be taken to task for playing around with the customers. Please suggest action to be taken.
Sir,
I am a vodafone customer and using the services since past 5 years. I have my data pack of Rs. 96 activated on my mobile 9913500525 which gets auto renewed every month. The same way it got auto renewed on 3rd of this month. However, due to some technical error at vodafone’s system end the pack which was supposed to be auto renewed at 00.00 hours, got auto renewed at 6.00 am inspite of having sufficient balance in my card. The company then deducted Rs. 164/- from by balance as surfing charges just because my mobile is android base and some of its applications uses net constantly. Just because of the technical issue at vodafone’s system, the company deducted it from my balance. I lodged a complain with customer care of vodafone and even at nodal office, however I was not given a satisfactory reply from there end and they are not ready to refund the money.
Just because of the technical default of vodafone’s system, the customer should suffers and the vodafone executives dont even care to give an appropriate answer to the customers.
Since vodafone is not ready to accept there mistake, I would like all the users of vodafone should get aware of the technical issues at vodafone end and on the top of it there non acceptance of there mistakes.
I received this order from Homeshop 18 on 6th Sep’12.
When I installed your product, I faced function related problems. As it is a keyboard, when I was typing “A” it was typing “5” on my screen and so on. I tried with my other laptop but problem was still there. But I was not worried because I heard that you listen your customer’s voice. But this was my biggest mistake. I experienced that you do not even pay any heed on what customer is saying but every person lie to the customer regarding status of his complaint. Taking action on complaint is not even worth imagination.
Is this the way, Homeshop 18 treat its customers!!!
If it’s so, than I wish you a hard luck to stay in online shopping business. Now coming to main point,
• I made a call on your 0120-4455918 on same date (6th Sep’12 at around 1900 hrs) and the person said that my complaint is registered in your database. Your technical team will contact me in 24 hrs. No call from your technical team was received.
• Again I called on 7th Sep. Same thing told to me that I will surely get a call from your side. I again waited for whole day. Again no communication from your side. In fact this person did not even convey my full complaint to you. Malfunctioning of part was omitted from my complaint statement.
• Further I called on 8th Sep. Again same tape recorder was played for me. But still no call.
• Likewise I again called on 9th Sep, 10th Sep, 11th Sep, 12th Sep. But see the extent of shamefulness that nobody is treating my problem seriously. I am saying that please ask your Technical Team to contact me, but I don’t know why they are so hesitant in talking.
On my second last call (made yesterday), I was told that I need to return the product. But the question is – “Do I need to call you for solution or you will call me back?”. And even after that, returning address is not told to me yesterday. Isn’t it your responsibility to tell me the address? How can I send you back this product by getting the phone number of TNT couriers only?
Hi,
i want to know whether consumer complaint can be filed from outside India ?
Thanks & Regards
Sumit
Hi Sumit,
No, I had the same query, I called the consumer forum – Delhi to ask if a complaint can be lodged from outside India and the response was No, as the person who lodges a complaint must be present here physically for legal formalities!! :(
I have made a online booking with parveen travels
from madurai to chennai. But the problen is the ticket has not been booked and the amount has been debited from my account (HDFC Bank, Chennai.)
Date : 30APR 2012 & time is around 2230HRS.
From : Madurai To : Chennai
Amount : 500RS.
Bank : HDFC bank Branch – KODAMBAKKAM-CHENNAI.
I spoke to parveen travels customer care and what they have said is the transcation has not yet been initiated and I have to contact Bank. From bank side they have said same and the informed that the amount will be credited within 3days. But still the amount has not credited towards my account.
Kindly do necessary action.
I booked a ticket in AC bus of Shatabdi Travels for travelling from Kanpur to Jaipur on May 4, 2012. Before the bus got start I put my bag on my sleeper and as bus started I came back to my seat and I saw a person seating on my sleeper and said this seat is given to us half-half. Both of us paid full money for that sleeper and it was really very trouble to spend 12 hours in that condition. I want refund as well as compensation for this creepy act of ” SHATABDI TRAVELS”.
Address of opposition – Campus of Shatabdi Travel, Fazalganj Chouraha, Kanpur.
Charges of ticket – 650 Rs
HI All
I had a credit card of yours bank card no.xx, That was stolen before 29 Oct 2011 & some body made the payment of approximate between 6000-7000 at Reebok Shoes showroom. But I didn’t get any sms or call of that on 29 Oct 2011; It’s big mistake from Bank.
My due date is 01 of every month, so called to the bank customer care, to confirm the amount that needs to be paid, then I came to know about this transaction which is not done by me. So I blocked my hdfc credit card xx on 01 Nov 2011 through customer care on the same call.
I asked customer care so many time to file a FIR to the police station, but they replied no need to file a FIR to the police,HDFC Bank will investigate the issue & reimburse you amount if it is not made by you.
After few months they automatically closed their investigation without informing me & I came to know this thing after few months when I called again a customer care person to know the status.
Meanwhile during this investigation HDFC BANK Recovering Agents called me over 500 times every month & pressured for the payment. I complained this issue to the Bank customer care center many times, but Recovering agents kept calling and pressurized me to make the payment urgently. I explained all these things to them,but they don’t want to listen any thing & want their payment urgently.
So now I am really so much upset with HDFC Bank & want to close this card asap. But It should be a fair deal.
I have a personal loan with hdfc bank, car loan with icici bank & credit cards form AMEX & ICICI bank & have a good record with them.
I am ready to pay all the amount that is made by me, but really I am not interested to pay other amount which I have not made.
This is to inform you that NIIT Malviya Nagar , Jaipur has done fraud with me . I registered
myself for Complete Java course for which they told me to submit the fee in two installments i.e. Rs 7721 and Rs 6011 . I submitted my first installment of Rs 7721 on 15/01/2011 and second installment of Rs 6011 on 10/03/2011 . After two months the Ex head Mr Sanjay of NIIT , Malviya Nagar , Jaipur told me that amount of Rs 3861 is due from my side and forced me to pay that amount though i told him that i have allready paid the entire amount . So due to the pressure i paid the amount of Rs 3861 on 3/05/2011 and this amount was adjusted against C++ course and i came to know about this thing while giving advance java exam . After completing this course and getting the certificate in hand i told them that i don’t want to do c++ course and i need my amount of Rs 3861 back. Then Mr Arun Gupta (Present NIIT Head ) told me that it was combined course and this amount cannot be paid back .
On on 08.02.2012, I have booked (pre-ordered) ubislate7+ aakash tablet in the website http://www.Ubislate.Com vide booking ID “pm3b5a1” and sent an email to the company requesting to deliver the same.
On 18.02.2012, the company replied through an e-mail stating that
“an offer exclusively for you if you decide to make the payment in advance: you can have a prioritized delivery of your ubifhslate7+ in march! free shipping! normal shipping charges rs.199/- (For india only) will be waived off!”
On 02.03.2012, I sent Rs.2999/- cheque no.927680 dated 04.03.2012 along with a letter through registered post to the company with request to deliver the item on priority basis.
On 12.03.2012, I received an email from the company stating that they have received the cheque and the item will be delivered “soon”.
Since then, I sent seven (7) reminders to the company through emails but received the same reply six times 12.03.2012, 13.03.2012, 16.03.2012, 20.03.2012, 23.03.2012 and 25.03.2012 stating that they have received the cheque and I will receive the ubislate “soon”. But I have not received the ubislate.
Whereas, as committed by the company in their first email dated 18.02.2012, I should have been received the item in the month of march but I have not received the same in spite of sending seven (7) reminders to the company.
Moreover, in the website of the company (http:/Www.Ubislate.Com/Faqs.Html), it has committed that once payment is made, prioritized deliveries will be given before April.
Your company is cheating and making the people fool.
Hi,
I am Amritesh Pratap.
I had bought a Airtel Broadband connection in Dec. 2011.
My plan was 549/- . In this plan, Airtel marketing agent ensured me that I can browse & surf internet without any cost & i will download anything, it will be free till 3 G.B. After 3 gb, it will be payble according tariff plan.
I used that plan for 1 month. After 1 month, I got a billing summary with 1200/- big amount for that month.
When I talked to airtel customer care, they told me that “Nothing is free in that mentioned plan. All browsing & surfing are paid.”
I shocked after listening that . I had cheated by Airtel agent.
Anyway, I complained to airtel customer care in that month(January) that please disconnect my broadband connection. I am not interested to continue your service. But they did not disconnected my services & my bill has generated continue without information.
After 3 month, I received again their call & they informed me that now my billing amount is 4500/- .(This bill was generated without using there connection). Now, they are calling me on daily basis & threat me that if I will not pay there generated amount, they will file a case against me & I will have to pay there amount by-force.
Can anybody help me against them so that I can get justice as soon as possible & nobody could be harassing again by such kind of problem.
Also, please suggest me, what kind of legal action I can take against him ??
I took an Airtel bb connection before 10 months and till this time there is 23 complaints registered with this (this is not happening in a village but at metro city – Bangalore).
My few friends also facing such pathetic service from airtel.
The connection mostly I use for connecting to my office in between 5 pm to 2 am.
PLEASE REMEMBER THAT :-
If you are using internet for chating and casual surfing then you may choose airtel.
But if you are using official purpose it is not at good to go for Airtel
I have a complaint against MNC bank ING VYSYA. I need to know how to go to consumer court to recover my hardearned money. This is about home loan.
Ok firstly, tell us what city are you writing from? Try to locate the nearest zonal office in the link here. Then you will need to write a complaint with affidavit and supporting documents such as receipts, vouchers etc. In addition to that you will need the memo of parties and dates of event. So first is to locate a district court nearest to your address and visit there with the docs suggested. There is a minimal fee taken.
well I am in Mumbai, the district court I think is in Bandra for suburban area. I have all e-mail correspondence and all the documents related to transactions, bank statements, RTR,etc.
Thanks for the reply
perfect! so get a copy of the docs..the letter with details..and head to the district court..good luck..keep us updated :)