Club Mahindra grievances: How to get support on membership

Families in the country have long ago changed their way of holidaying. The growing economy has ignited the newfound delight of exploring new places while staying in swanky resorts. For the value-conscious customers, tailor-made holiday solutions have gained momentum. Vacation ownerships and timeshares witness 15 to 18 per cent year-on-year growth, which is a mirror of how the vacation ownership is resonating with the Indian customer. People want luxurious holidays without spending a lot. Club Mahindra has offered exactly what the customers sought, and the group is one of the fastest-growing holiday options in India. 

Club Mahindra Memberships
The membership offered by club Mahindra is an affordable luxury. Club Mahindra resorts have something for everything. The clubs accommodate people of all ages and the physical design incubates all the efficient amenities. Where a typical 4-to-5-star hotel room measures 250 sq. ft. upwards, a Club Mahindra resort room has got a 350 sq. ft upwards base category room. The membership allows customers to take a week’s holiday each year for twenty-five years, which is based on availability and eligibility. Club Mahindra offers a wide variety of memberships including Club Mahindra Purple season membership, Club Mahindra Red season membership, Club Mahindra white season membership, and Club Mahindra Blue season membership. The benefits include travel, sightseeing, food, exposure to in-city experiences, cruise holidays, and a lot more. 

Cancellation of Membership
Club Mahindra allows its customers to cancel their membership within the rescission period. CMHM (Club Mahindra Holiday Membership) has a fixed rescission period of 10 days. If the customer intends to cancel the membership within the stipulated time, he/she is eligible for a refund. Such requests, however, are to be made in writing. The request has to be signed by the applicant or applicants (in case of joint membership) and has to reach the office within ten days from availing the membership. If the application is received within 10 days, the applicant will receive a full refund within thirty days from the date of receipt of the request. If the applicants fail to send the cancellation request within the stipulated time, he/she is not eligible for the refund.

Support for Refund or Cancellation
If you have already decided on cancelling the membership within the stipulated time, and you want some assistance from Club Mahindra regarding the same, you can contact the customer service. Club Mahindra has a dedicated helpline for its existing customers, dealing with requests and queries on payment, cancellation, or refund. For customers residing in India, the helpline number is 1800 266 8899. For international customers, Club Mahindra can be reached at 022 68129010. You can also seek assistance in writing by sending a mail to memberexperience@mahindraholidays.com. The support team is not available on Sundays and national holidays, so you might want to plan your communication accordingly. The team can be contacted, in case you want to know about the procedure of membership cancellation. Please note that the membership can be cancelled at any time, but the refund for the same is available within ten days of availing the membership.