Contact of Nasty Gal customer service

Find below the customer service details of Nasty Gal. Besides contact details, the page also offers a brief overview of the ecommerce company.

Head Office
523 West 6th Street Suite
330 Los Angeles, CA90014
United States 

Customer Service
Email: [email protected]
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About Nasty Gal
Nasty Gal is an American clothing and accessory brand popular for its affordable and fashion-forward apparel. The founder of Nasty Gal, Sophia Amoruso embodies the true spirit of what the retailer stands for. Named as the fastest-growing retailer by INC magazine, the brand has a large and loyal fan base. Interestingly, Nasty Gal was founded by Amoruso on another well known ecommerce website, the eBay. In the year 2006, she set up an account on eBay to sell vintage clothing. Without a business plan or any vision in place, she continued being an eBay seller while working as a receptionist in an art school in San Francisco. Over time, Nasty Gal became a huge success. Between the year 2009 and 2012, Nasty Gal was the talk of the town. The sales had skyrocketed and become a cult favourite. In the year 2016, UK-based retailer Boohoo.com purchased the brand for $20 million.

On Nasty Gal, one can shop for a wide variety of products such as tops, dresses, shoes, sweaters, boots and accessories such as jewellery, bags, backpacks, hair extensions, and hats. Products can be searched by category or keyword. Explore the Sale section if you are looking for deep discounts on tops or dresses. Buyers can filter products by a number of parameters like size, color and rating. There is a size guide if you need help in choosing the right fit.  Payment can be made using Visa, MasterCard, American Express, or PayPal. You have the option to choose standard or expedited shipping. Upon payment, an email with confirmation and tracking details will be sent to your inbox. You can sign into your account to view status of order and delivery. Most orders come with a 28-day return window. A product can be managed or returned by signing into account. Customers can either print a return label at their home or return the product at any nearest Nasty Gal store. Note that all products must be returned in its original condition. It will take seven days for the refund to reflect in your account. The duration of the refund, however, depends on the bank’s processing time. It must be noted that the shipping fee is not refunded. 

Nasty Gal has an efficient customer service team in place. The brand is also active on Facebook, Twitter and Instagram. While the brand does not have a customer service phone number, you can write to them through the contact form. You can do same by clicking on Help tab and selecting ’email us’. Queries on payment, refund, shipping and cancellation can be directed to the support. The feature is available on web as well as smartphone app.