Featuring a rich history and reputation as a leading financial institution in Malaysia, Public Bank Berhad has become a household name because of its comprehensive suite of financial products and services. Since its inception in 1966, the company has dipped its hands into diverse areas such as personal banking, commercial banking, investment banking, share broking, general insurance, and much more.
Today, Public Bank Berhad features an extensive branch network in Malaysia, making it easily accessible to a vast customer base. Apart from having a widespread presence, being user-friendly and technologically innovative is also high on the bank’s list of features. Additionally, its financial stability and strong market performance, combined with its competitive interest rate offerings, make Public Bank Berhad an investor’s dream. However, like any other large institution, complaints have been pouring in regarding its unhelpful customer service and slow processing times for banking services such as loan applications and insurance claims.
If you have been on the receiving end of any subpar products or services from Public Bank Berhad Malaysia, then it makes sense to make the switch to a different financial institution. And to do that, you need to close your current account, which is why it is recommended to go through our extensive guide in its entirety.
How to Close Your Bank Account
Public Bank Berhad Malaysia states that all its customers have the freedom to close or terminate their bank accounts for whatever reason they want, without any interference from the banking authorities. However, keep in mind that if you have a loan sanctioned to your bank account or if your account has been used for financing purposes, then the due amount must be settled by the account holder(s) before the account can be closed.
If you are planning to close your account – either by contacting customer service over the phone or by visiting a nearby branch – then be sure to follow the below-mentioned processes properly.
Closing Account via Customer Services Department
- First, make a phone call to the customer support team at 603-21708000. Phone lines remain open from 6AM to 12AM every day.
- Navigate through the IVR (Interactive Voice Response) menus and select the option to speak to a customer care executive.
- Once an agent connects to your call, state that you want to close your bank account and provide your bank and personal details for identification. Once your identity is verified, proceed to state the reason why you are closing your account.
- After that, the customer care representative will let you know of any due amount or charges pending on your bank account, which must be cleared before closure. And if all goes well, you will be asked for your preferred method for withdrawing any remaining balance present in your account.
- Once you provide all the necessary information and closure confirmation, the customer care agent will register your request and ask you to wait for a closure confirmation in the form of a text message or an email in the subsequent days.
Closing Account at Any Nearest Branch
- The primary step involves locating a nearby branch through the official website here.
- Type in your city or street name as well as select any additional filters, and the website will showcase all the branches located within that region.
- Head over to your preferred branch location with your bank and identity documents, and once you reach the destination, talk to a customer care representative to help you register an account closure request.
- Proceed to fill out an account closure form, provide all the necessary supporting documents, and give your consent for closure. You also need to hand over your bank cheque book and issued debit/credit cards.
- If your bank account does not have any attached dues or liens, you can then go ahead and withdraw any remaining balance present in that account. After withdrawal, your closure request will be submitted, and once it is fulfilled, you will be notified regarding the same on your registered phone number or email address.
What are the Ways to Register Complaint
The ideal way to let your grievances be known by the Public Bank Berhad Customer Services Department is by contacting them through the web form. Ensure you provide your name, phone number, residential address, and email ID, along with your preferred contact time, reason for contacting, the type of product or service your complaint is directed towards, and an overall description of the problem(s) you faced.
Alternatively, you can also contact them via email at customersupport@publicbank.com.my.
Overview of Products
Public Bank Berhad, one of Malaysia’s largest banks, offers a wide range of financial products and services across various categories. Starting with personal banking, it covers everyday banking needs like savings accounts, current accounts, debit cards, credit cards, personal loans, mortgages, and more. And then you have commercial banking, where the institution provides small and medium-sized enterprises (SMEs) and large corporations with products like trade financing, business loans, cash management services, and foreign exchange transactions.
On the other hand, customers also get access to investment banking in the form of financial solutions and direct lending to large corporate clients. And when it comes to other notable services, they include share broking, trustee services, nominee services, unit trust funds, and general insurance products.
