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Byju’s complaint? Here are 3 official ways to get help

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Byju’s is an educational tutoring app that was introduced in August 2015. Its primary goal was to provide educational content for children in grades 4 through 12, as well as an early learning programme for grades 1 through 3. They also provide preparation courses for competitive examinations like JEE, NEET, and IAS.

The personalised learning platform has been a game-changer, accounting for 90 per cent of the company’s revenue. Original material, watch-and-learn videos, animations, and interactive simulations are all available in the app to help students comprehend concepts easily. It operates on a freemium model, with free material access restricted to 15 days following the registration. After which one must pay for the course that he or she wants to take. The demo service assists students in understanding Byju’s pricing and selecting the best package.

Learning is made easier and more enjoyable with 3D visualizations provided by the digital learning platform. Byju’s focuses on the growth of every student associated and not just the toppers. It is assured that every student gets the most out of the programme with personalized tests, feedback, and doubt sessions. Students can purchase a customized course based on their needs , thanks to Byju’s flexible pricing. Teaching is enhanced by advanced technology visuals, which are more effective than traditional learning methods.

The cost of Byju’s varies according to the package you select. The plans differ depending on the student’s grades and the test they are studying for. It costs $46 a month for Grades 1-3, $400 for Grades 4-10, $460-500 for JEE and NEET, and $1120 for integrated commerce classes 11-12. These subscriptions can be canceled at any time through the app’s parent zone or your Google Play account. Payment can be done through credit/debit cards, net banking and digital wallet.

How do you get started? All you have to do is download the app or call the helpline to schedule a free sample session with Byju’s team. To receive a first-hand look at Byju’s programmes, your child can attend a free demo session with one of the company’s teachers. This is a fantastic way to learn about Byju’s teaching approaches. You may also request a counselor, who will help you schedule a sample class at your convenience.

The platform offers a plethora of educational materials for students in grades 4 through 12, as well as an early learning programme for grades 1 through 3 for CBSE, ICSE and State Board. It also prepares students for significant Indian exams like IIT-JEE, NEET, CAT, and IAS, as well as foreign exams like GRE and GMAT.

If you are having trouble with the accounts, billing or platform’s features, here are three of the most effective methods to obtain support.

Byju’s Support Center

Byju’s learning platform includes a support center portal where you can have your query addressed. Here is the official link where you may post questions, comments, complaints, or issues concerning Byju’s programmes. Within 24 hours, you can expect a support staff to read and respond. The help portal can be used to communicate any refund-related questions, product comments, or other related concerns. A ticket will be created on the issue you’ve raised. You’ll also be asked to provide your contact information as well as a brief overview of the issue. You can also include images to throw light on the problem at hand.

Call Byju’s Helpdesk

Byju’s offers a customer service number where you may have one-on-one talk with their representative. Between 10 am and 8 pm, you may call them at +91 924 133 3666. The helpdesk can be approached for queries on accounts, payment, cancellation, refund or others.

Send an Email to Support

You may also obtain immediate assistance by emailing [email protected] If your issue has not been addressed and you want to escalate it further, write to [email protected] For cancellation and refund-related queries, write to [email protected] Do you have a bug that you’d like to report? You can send an email [email protected]  to get your problem addressed. You may also pay a visit to their headquarters – 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta main, Bengaluru. You may want to take an appointment before you visit. Byju’s also has offices in Chennai, Noida, and Dubai, UAE.

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