The best tours, experiences and activities around the world are now available at your fingertips, thanks to the San Francisco-based Viator. Founded in 1995 by Rod Cuthbert, Viator curates tours, excursions and activities, and allows you to book the same by paying online. Part of travel behemoth Tripadvisor, Viator currently has over 300,000 travel experiences to explore, from simple tours to extreme adventures. As a result, you can expect to make memories that will continue to last a lifetime.
There are multiple benefits to choosing Viator for booking your one-of-a-kind travel experience, the primary being the exceptional flexibility that you can enjoy in terms of payment and booking options. You will also have access to a competent customer service that is available round the clock, 7 days a week and ready to answer all your troubling questions. Apart from that, Viator believes in providing quality service to all its customers which are backed by millions of user reviews.
For starters, you can book your tours across multiple locations internationally on Viator. The list includes Paris, London, Chicago, Las Vegas, among others. Additionally, the supported payment methods include credit cards from major vendors such as Visa, MasterCard, Discover, and American Express. Viator also supports BNPL (Buy Now, Pay Later) options, depending on your current location.
What is Viator’s Cancellation and Refund Terms
Viator follows a no-questions-asked cancellation policy where customers can cancel their tour bookings anytime they want, provided they cancel at least 24 hours before the start of their tour experiences.
For any booking that is cancelled (as per the terms and conditions mentioned above), a full refund will be initiated to the original payment method that was used to pay for the booking.
However, do note that there can be some experiences that might be non-refundable and cannot be altered for any given reason. If you ask for an amendment or proceed to cancel your booking, then the amount paid will not be refunded.
All refund requests will be processed within 48 hours of cancellation, and the refund amount will be credited to the payment source within the next 5-7 business days.
How to Cancel Booking & Get Refund on Web
If you want to cancel your Viator booking and get your refund online, then proceed to follow the recommended steps mentioned below.
- To start the cancellation, head over to the official website here.
- From there, click on the “Bookings” tab. You will be asked to sign in to the account that you used for making the reservation.
- Once logged in, look for the booking you want to cancel. After you have selected your preferred one, click on “Cancel”.
- Once you have hit cancel, follow the on-screen instructions, and your order will be cancelled in no time.
- Finally, you will also receive a message on your registered email address confirming your cancellation along with the proper refund details.
Do remember that your booking cannot be cancelled if it has been tagged or designated as “non-refundable”.
How to Cancel Booking With Itinerary Number
If you are looking to cancel your Viator booking by using your itinerary number, then follow the steps provided below.
- Begin the cancellation process by first visiting the official website.
- On the landing page, you will be asked to provide the email address that you used to make your reservation, along with your itinerary number. Your itinerary number will be a 10-digit code, which you can find listed as a confirmation number on your order confirmation email.
- After entering the required details, click on “Find Booking”. The online system will let you access your booking, and from there, you can manage it.
- From there, proceed to cancel your booking and follow any additional on-screen instructions you are required to follow.
- If your cancellation is successful, you will receive a confirmation email at your registered email address.
How to Cancel Booking via Phone
If you want to cancel your Viator booking through the company’s customer care service and get a refund, follow the subsequent steps properly.
- First, you need to call Viator’s customer care at +1 (888) 651-9785.
- Navigate through the IVR (Interactive Voice Response) menus and proceed to talk to a customer care executive.
- Once the customer care representative connects to your call, provide your booking number or itinerary number and ask for a cancellation. The live agent will then verify your identity by asking for your name and the registered email address associated with the booking.
- After verifying your identity, the customer care representative will cancel your booking.
- Lastly, you will receive a confirmation message on your registered email id with the necessary refund details.
For any other queries, contact Viator customer care at the following email address cseu@viator.com.
