Acer Head Office
Acer Inc.
8F, 88, Sec. 1, Hsin Tai Wu Rd.
Hsichih, Taipei 221 Taiwan
Phone: +886-2-2696-1234/3131
Fax: +886-2-2696-3535
Acer Customer Service
Given below are phone numbers of Acer customer service worldwide. You can reach the below numbers for questions on Acer products, repair, upgrade, warranties or purchase of Acer laptops, netbooks or tablets.
| China: +86-21-5117-8999 Hong Kong: +852-2821-0200 Switzerland: +41-(0)91-261-0111 Austria: +43-2236-3075-200 Netherlands: +31-(0)73-645-9645 Czech Repub: +420-244-112-555 Denmark: +45-39-168-800 Slovakia: +421-2-49-20-70-00 Finland: +358-9-2252-690 France: +33-1-48-635-151 Germany: +49-4102-4880 Greece: +30 210 96 06 430 Italy: +39-02-939-921 Norway: +47-3284-3000 Poland: +48-22-471-060 Russia: +7-495-646-5373 Slovakia: +421-2-49-20-70-00 Singapore: +65-6563-6563 Thailand: +662-661-9700 |
Spain: +34-93-492-2400 Sweden: +46-(0)8-5055-7300 Ukraine: +380-44-498-05-95 UK: +44-(0)208-283-3000 Dubai: +971-4-881-3111 S Africa: +27-11-233-6100 USA: +1-408-533-7700 Brazil: +55-11-5503-3588 Canada: +1-905-755-7570 Mexico: +52-55-5999-9400 Malaysia: +60-3-2162-1388 Australia: +61-2-8762-3000 India: +91-80-3071-870 Indonesia: +62-21-574-5888 Japan: +81-3-5324-2788 New Zealand: + 64-9-969-5600 Philippines: +632-815-3388 Vietnam: +848-3910-6888 |
Acer Technical Support
For phone numbers of Acer technical support worldwide click here
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Download Drivers
To download drivers for Acer products whether notebook, netbook, desktop, tablet, smartphone or monitor, click here
Acer Retail Stores (US)
Click here to locate an Acer store nearest to your address
Acer Registration
To register your Acer product click here
Acer Online Store (UK)
Click here to access the online store of Acer. You can purchase netbooks, smartphones, warranties, tablet accessories, notebook bags, batteries, data storage, power adapters, memories and much more. You can also find exclusive offers/discounts here. If you have questions call 0870 043 3794 or write to service-uk@store.acer-euro.com
Service Centers
To locate a Acer service center nearest to your address click here
Acer FAQs
To browse a list of frequently asked questions or to get answers for your questions click here
About Acer
Acer was founded by Stan Shih in the year 1976. The company was initially founded as Multitech with US$25,000 in capital. Headquartered in Taiwan, Acer employs some 8000 people worldwide and had revenues of US$19.9 billion in 2010. The electronics corporation is currently world’s second PC maker. Besides desktops and laptops, Acer manufacturers tablet computers, servers, smartphones, monitors and storage devices. Acer’s subsidiaries include Gateway, Inc., Packard Bell, eMachines, E-TEN and Aopen. Acer launched smartphones in the year 2009 and tablets in 2011. Business Week named Acer among “10 Hottest Tech Company of 2009”.
Acer products include Notebooks (Aspire, Aspire TimelineX, New Aspire TimelineX, New Aspire Ethos, TravelMate, TravelMate TimelineX), Netbooks (Aspire One Series), Chromebooks, Tablets (Iconia Series), Desktops (All-in-One, Aspire, Predator, Revo, Veriton), Smartphones (Liquid Series, beTouch Series), Monitors (B Series, V Series, H Series, S Series, G Series, D Series and more), Projectors (H7 Series, S5 Series, P1 Series, X1 Series), Storage Devices and Servers (Tower, Rack, Gemini, MicroServer).
I bought a Laptop Aspire R 11 on June 24th., 2016. That means less than 24 months Ago. On May 2nd it stopped working. I had it checked and was told that it could not be fixed as the motherboard is fried. The reason was that one of the 4 screws that holds the hardrive was left undone and shorted the motherboard. Another screw from the hardrive was only halfway screwed in. It seems that the Acer builders done a lousy job inspecting this particular laptop when finished. I have been trying to get some help about this issue but so far no success .
This is the second Acer laptop i have purchased as I had another Aspire Timline X. This one just stopped working due to the motherboard stopped working and was not worth fixing.
I know that computers break down but I believe this particular motherboard got damaged due to acer manufacturing negligence. Screws should be tightened and not left loose. If it was a car wheel left loose, it could have injured or killed a person or persons as the wheel will come off. I had recommended Acer products to many friends but now i will carry on spreading my terrible experience with Acer products with everyone i meet. This will also be my last Acer purchase. I feel Acer should replace the motherboard or replace the whole Laptop free of charge as it was their my laptop motherboard burned due to ACER negligence.
F.V
Woodbridge Canada
I bought acer touch pad window 8 on oct. 30/12 from the shopping channel.
I contacted acer help line for help and the crook charged me $149.00 for 4
help sessions. it was supposed to be free from Acer. I was so angry that
I returned their computer for a refund. Because of that incident, they lost me
as a customer. I asked for a refund giving them my incident # and was refused.
I still will pursue this matter, when I find the right contact.
Disappointed.
i bought an acer iconia tablet a500 last october 2011 in the US and i live in the philippines. The power button is stuck and the service center said the mother board is broken so it won’t open. The acer philippines won’t accept the warranty coz it only applies internationally. I tried contacting acer singapore but they said they wouldn’t replace the thing for free even if it’s under warranty. What’s the use in having the international warranty if they won’t replace it? in which country do you think they’d replace it for free since it’s still under warranty? if we’d pay for the replacement of the mother board, it’d cost us $400. If that’s the case, then i think it’s better to buy a new iPad!
Why I will never “buy” or “recommend” an Acer computer again.
History:
I had many problems with my computer ( Aspire 5750-6627) including 16 bad hard drive bits.
I took it into computer store and they diagnosed a bad hard drive.
I phoned warranty department and explained the problem including the experts diagnosis.
They said they would have to transfer me to a software company that would decide if it was a software or hardware problem.
I explained the problem to them.
They told me before they would do anything I had to pay a non-refundable $99.99 fee.
I objected explaining I knew the problem.
The replied no $99.99 no warranty.
Since they didn’t give me a choice, I reluctanly agreed
They wasted 6 hours of my time before finally conceding it was a hardware problem and authorizing a warranty replacement.
To add insult to injury they tried to up-sell me Norton and 8 GB. ram which I definietly didn’t need.
I said since they finally agreed with me that it was a harware problem, they should refund my money.
Their reply, we take money we don’t give it back.
I later discovered I could have saved myself all the agravation and time wasted by just going out and buying a new hard drive for less than the $99.99
Question: is there a connection between being denied warranty before being transfered to a separate company that charges a non-
Good “Worth of Mouth” advertising is a positive marketing tool.
Bad “Word of Mouth” advertising is a negative advertising tool.
Suggestion:
* Improve the way you treat your customers.
Or
* Greatly increase your avertising budget in a vain attempt to overcome your bad “Word of mouth” reputaion.
Recently purchased an Aspire M3970 from Good Guys Tamworth Nsw Australia. It has been faulty (pixilating badly) since day one they but worked on the assumption is was the monitor. Now know the fault is in the tower. I want a refund of full purchase price, not a now second hand repaired computer with “refurbished” parts. I BOUGHT NEW , NOT DEFECTIVE. I may have accepted a replacement had one been offered immediately, but certainly not now after all this nonsense. I now want my money back and nothing more to do with your company.
Lemons do make it through the production process, you cannot absolutely guarantee that they won’t, but the customer should not have wear the inconvenience and the cost…..very poor customer service!
To have a 7 day DOA policy is ridiculous. It is very bad policy. It took me seven days just to organise a computer techie to come and install the computer, let alone see if every thing was working properly. Then the problem was noted and I have been trying to get a good and fair result ever since.
I have reported this issue to your Technical Service Division (based in the Phillipines….very handy for someone in Australia!) and they have given me an escalation no. 170412-755.
Your company should be able to bear the cost of a defective computer every now and then. If not , then it does not say much about the confidence you have in your own product.
I purchased an Acer notebook in Canada in September. I may need to have warranty work performed. Will I be able to have the warranty work done in the United States, if it becomes necessary?
Thank you.
if you have an international warranty…then yes
Aspire one D255 bought recently having problems in the speed. Kindly refctify the same, i’m in Gurgaon (DELHI NCR) India.
visit an Acer service center and they shall rectify your problem..