Being one of the iconic fast-food chains in the country, serving millions of customers every year, McDonald’s Australia began its journey in the 1970s, offering an expansive menu of burgers, fries, and other classic dishes. Loved by Aussies of all ages, the company opened its first restaurant in New South Wales and began to slowly expand across the nation due to its immediate success.
Presently, McDonald’s has over 900 restaurants in Australia, and their services also include the McCafe coffee chain, which was first opened in the 1980s. Then, in the 1990s, the company launched its McDelivery service, allowing customers to have their food delivered to their doorstep. And with the turn of the 21st century, McDonald’s Australia started offering healthier food options, such as wraps and salads.
Looking ahead, there is no denying that McDonald’s Australia will continue to be successful for the foreseeable future. However, there are times when the company has been criticized for its unhealthy food options, poor quality control, and lack of service. So, if you have been a victim of poor service or product experience from McDonald’s Australia, then you can get in touch with the company’s customer support through our essential guide.
What are the 3 Ways to Complain
McDonald’s Australia allows customers to get in touch with their support team and register a complaint any time they want. To learn the process, be sure to go through the steps provided below.
How to Complain Online
- Begin the process by first visiting the official ‘Contact Us’ page for McDonald’s Australia here. On the landing page, state your full name, and then mention your email address and phone number. Once done, click on ‘Next’.
- After that, you need to mention the reason why you are contacting customer support. For instance, if you want to complain about the food quality, select ‘I Want To Share Feedback On My Food’. Then click on ‘Next’.
- In the next step, you need to mention the name of the suburb or the postcode of the restaurant that you visited, along with the date and time of the visit. Then you need to select the product for which you are registering the complaint and the specific problem you faced with your food. After that, click on ‘Next’.
- Then you will have the option to properly explain your complaint in a message box, along with any photos that you want to share for the same. Once done, you need to select the option as to whether you want customer care to contact you regarding the complaint.
Finally, you can click on ‘Submit’ and your complaint will be registered successfully. Expect a follow-up response from customer support within the next 3–4 business days.
How to Complain via Phone
- First, you need to make a call to the McDelivery Customer Service Line at 1800 865 214. Phone lines are available round the clock.
- Select the appropriate on-call options, so that you can speak to a customer care representative.
- On the call with the customer care agent, provide your name, phone number, email address, order ID (if the complaint is related to an order you recently placed), the store or outlet you purchased from (along with the date and time of purchase), and the complaint you want to share. Try to be polite with your approach so that the other person on the line can understand your issue properly.
- Based on the severity of your complaint, the customer care representative will then provide you with a resolution on the spot or will ask you to wait for an official response from the company’s customer support.
How to Complain at the Nearest Outlet
- Start by first locating a McDonald’s outlet nearest to you through the restaurant locator here.
- Proceed to type in your postcode or the name of the suburb in which you reside; the website will provide you with multiple options for stores to visit.
- Once you have found your preferred outlet, head over there and talk to the head receptionist of the store to register your complaint.
- After successfully registering your complaint, you will either be provided with a resolution on the spot by the store staff or will be asked to wait for a follow-up response from the company’s customer support.
What are the Common Customer Grievances
McDonald’s has always vied to cater to people of all ages with high standards in food and service. However, there are times when quality control may go haywire, and the customer experience ultimately gets affected as a result.
The foremost example of a poor customer experience with McDonald’s Australia is the smartphone app that the company has published for ordering online. Users have often complained about the app being buggy and unintuitive to use, which also makes the ordering process cumbersome. In addition to that, the app also suffers from failed payment transactions and order placements not getting completed, leading to a loss of trust from customers. Complaints to customer support about the app’s dire state have also gone unnoticed for many months.
Besides fielding a buggy app, McDonald’s Australia has also been criticized for their lack of proper customer service, where staff are said to be rude and unprofessional (in select outlets) while also not taking customer complaints seriously. And then there are instances where complaints have been raised about the food quality not meeting the usual high standards, leaving the customers wanting for more.
