A brand owned by the BT (British Telecom) Group, EE (Everything Everywhere) is Britain’s well-known telecommunication service provider, offering both mobile and internet services across the United Kingdom. The company is also the second largest network provider in the country, with a total subscriber count of 26.1 million as of 2021. Formed in 2010 as a joint venture between France Telecom and Deutsche Telekom, the company first launched its 4G network in 2012. Then later in 2016, the company was acquired by the BT Group.
So, if you are someone who has been using the mobile/internet services of EE and have been thoroughly dissatisfied, then it makes sense to cancel or deactivate your current EE number. The dissatisfaction can stem from several reasons – be it poor coverage or poor customer support or lack of good offers. Whatever might be the case, you can be rest assured that our below-mentioned steps will help you to seamlessly cancel your EE number and thereby move to a different mobile carrier.
But, before you decide to terminate or deactivate your EE number, do note if the termination takes place before the end of your minimum term, then a cancellation charge will be applicable (also known as the Remaining Contract Charge). Furthermore, if you are looking to take your mobile number with you to a different carrier, then EE allows you to request a PAC or Porting Authorisation Code free of charge. The PAC can be obtained by calling 150 from your EE phone, texting PAC to 65075, calling 07953 966 250 from any other phone or by requesting online here.
However, if you are not willing to take your number with you and want to directly cancel or deactivate your EE number, then proceed to follow the subsequent methods.
Cancelling EE (UK) Number Online
To cancel or deactivate your EE number online, follow the steps below.
- Firstly, head over to the official website of EE which facilitates cancellation or deactivation.
- Proceed to log into your EE account. In case you do not have one, you can always make a new account without any hassle.
- After logging into your account, navigate to ‘Account Settings’ and choose ‘Leave EE’. You will be asked to enter an OTP (One-Time Password), which you will receive on your EE mobile number.
- After entering the OTP, you will successfully register your number for cancellation. Once done, you will get a confirmation message on your EE mobile number along with the effective date for deactivation.
Cancelling EE (UK) Number via Phone
When trying to cancel or deactivate your EE number via phone, follow the suggested process.
- Start the cancellation process by calling EE customer care support at 150 from your EE number or 07953 966 250 from a non-EE number.
- Describe your issue to customer care in detail and proceed to register a request for cancellation or deactivation.
- The customer care representative might entice you with offers to help you reconsider your cancellation request. However, if you are not satisfied with the provided offers or have already made up your mind, then go forward with the deactivation request.
- After the successful acceptance of your cancellation request, you will be notified regarding the effective date for deactivation.
Cancelling EE (UK) Number via SMS
In case you want to cancel or deactivate your EE number via SMS, carry out the subsequent steps as mentioned below:
- First unlock your phone containing the EE SIM and head over to the messaging application.
- Type STAC and then send the message to 75075.
- You will receive a confirmation message on your phone, after which your number will be registered for deactivation. Additionally, you will also be notified about the effective date for deactivation.
