Being one of the largest telecommunications companies in the Philippines, Globe Telecom has revolutionised the market with its high-quality and reliable services. Over the years, the company has consistently invested heavily in its network infrastructure while also continuing to innovate and meet the growing demands of its users.
Originally established in 1991, Globe Telecom currently boasts a subscriber base that exceeds 90 million in the Philippines. And its wide network coverage, spanning 96 per cent of the country’s municipalities, has become a talking point for new customers looking to migrate from inferior service operators. Apart from offering prepaid and postpaid plans on its mobile network, subscribers can also get access to its fixed-line, TV, and broadband services without any hiccups.
To further enhance the value provided to its customers, Globe Telecom offers competitive pricing for all its subscription plans – whether you are opting for its mobile or broadband service. And coupled with strong customer support that is available any time of the day, solving any problem becomes child’s play.
Having said that, Globe Telecom also has its fair share of criticism, such as frequent instances of network congestion leading to dropped calls, slow data speeds, and confusing offers that are difficult to keep track of for the general user. In addition to that, subscribers have also complained about how customer support can be slow at times, leading to unsatisfied end-users.
If the above-mentioned complaints completely mirror your user experience with Globe Telecom, then it does not make much sense to continue your subscription any longer. That is why we have created a step-by-step guide for you to cancel your service and ultimately enjoy peace of mind with a different network operator.
Cancellation Terms For Globe Telecom
Globe Telecom allows its users to cancel their service at any time they want. However, if the service termination request is registered before the expiration of the contract period, then a certain amount of pre-termination fees will be applicable. The pre-termination fees that you will be liable to pay will depend on whether you have opted for a contract including a device (a smartphone) or just a SIM-only contract.
For contracts that include a device, the pre-termination fees will be calculated by adding the gadget penalty fee, unpaid monthly instalments, and the admin fee. On the other hand, if you have a SIM-only contract, then the pre-termination fees will include only the penalty fee and the admin fee. In addition to the above-mentioned clauses, Globe Telecom also recommends that its outgoing customers fully pay any other balances and unbilled usage charges before requesting termination.
Steps To Cancel Your Globe Telecom Number
If you have finally decided to cancel your Globe Telecom number, then you can follow the below-mentioned steps for a straightforward cancellation.
Cancelling via App
- Start the cancellation process by first downloading the GlobeOne app on your Android or iOS smartphone.
- Once downloaded, log in to your Globe Telecom account. If you do not have an account, you can always create one.
- After that, head over to “Menu > Help & Support” and then click on “Submit A Concern”.
- Once done, select “Request For Permanent Disconnection” and follow through the subsequent steps on the app to register your cancellation request.
- Lastly, you will receive a confirmation message on your phone stating the pending dues that you have to clear. Once you pay the relevant dues, your service will be deactivated.
Cancelling via Phone
- Begin the cancellation journey by first calling customer support at 211 from your Global Telecom number. If calling from a landline, you can dial (02) 7730-1000.
- Navigate through the on-call options and proceed to speak to a customer care executive.
- Once a customer support agent comes online to speak with you, provide your account details and ask for service termination. The customer care agent will first verify your account details and complete the identification process.
- After your customer identity is verified, you will be asked to state your reason for cancellation. Once done, the customer support executive will notify you regarding the cancellation fees that you have to pay (if any). You will also receive a confirmation message on your phone regarding the same.
- Once you clear your pending dues, your service will be terminated successfully.
Cancelling via Facebook Messenger
- First, you need to visit the official Facebook Messenger page for Globe Telecom here.
- Proceed to sign in to your Facebook account or create a new account if you do not have one.
- To start the conversation, you need to first provide your 11-digit mobile number. Once entered, ask for making changes to your account, only after which you will be able to register your service termination request.
- After registering your service deactivation request, you will be notified regarding the total amount of cancellation fees that you have to pay, including pre-termination fees (if any). A confirmation message will also be sent to your phone number regarding the same.
- Once you successfully clear the pending charges on your account, your mobile number, as well as the account, will be closed.
For any additional assistance, you can get in touch with Globe Telecom’s customer support on Twitter at @enjoyGLOBE.
