Back in the day, Apple was not a de-facto brand choice for smartphones in India since the Indian market was largely controlled by Nokia’s monopoly. However, after the launch of the iPhone 3G in 2008, in partnership with Vodafone and Airtel, Apple quickly became a premium segment option for consumers who wanted something different and revolutionary.
The first couple of years for Apple smartphones in India were a slow start since the mobile market was growing at a snail’s pace and the price of an iPhone was too costly for most consumers. But post-2014, after the launch of the iPhone 6, is when Apple truly started to make a mark in the Indian smartphone market. With its sleek design, competent camera system, well-rounded performance, and long-term software support, the company quickly captured the premium segment of the market, much to Samsung’s dismay.
As of 2022, Apple recorded a 75 per cent market share in the premium smartphone segment, thereby denoting that three out of every four premium smartphones sold are iPhones. And the success has also allowed the trillion-dollar company to open up its first official retail stores in India, known as Apple Store BKC in Mumbai and Apple Store Saket in New Delhi.
To cope with the demand, Apple sells the entirety of its smartphone product line in India, out of which some of the popular ones include the iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Pro, iPhone SE (2022), iPhone SE (2023), and iPhone 12. Thus, if you own an iPhone and have lately been facing problems with its regular usage, then it makes sense to get the device checked and serviced at a nearby Apple service centre so that you can continue enjoying its features regardless.
How to Book a Repair on the Phone?
If you are planning to book your repair appointment over the phone, follow the below-mentioned steps judiciously.
- Begin the repair booking process by calling Apple India customer care at 000800 040 1966. Phone lines are live 24 hours a day.
- Navigate through the on-call menus so that your call gets forwarded to a customer care executive.
- Once a live agent connects to your call, provide your device name, serial number (S/N), and IMEI number. This will allow the customer care representative to check the warranty status of your iPhone.
- After that, provide your name, address, phone number, and email address and ask to book a repair appointment. Also, do not forget to state your preferred date and time slot for arrival at the service centre. The customer care representative will locate the nearest service centre based on your place of stay and book an appointment.
- Once the booking is successfully placed, you will receive a confirmation message at your email address and phone number.
How to Book a Repair Online?
If the above-mentioned steps did not work for you, then you can book a repair appointment online by following the steps recommended below.
- Start your journey by visiting the official website here. On the landing page, click on “Start A Repair”.
- A new web page will open where you will have to type “Repair” in the given blank box. The online system will ask you to select your Apple device (iPhone) and the type of assistance you require. For instance, if you have chosen repairs, then the options will include battery service, cracked screen (front only), etc. Once done, click on “Continue”.
- In the next step, click on “Find A Location,” where you have to look for an Apple Authorised Service Provider, a Genius Bar, or a Repair Drop-Off Location. To do that, you need to sign in or create your Apple ID.
- Once logged in, provide your device information, such as its serial number, and choose the type of repair you want to perform. After that, choose your preferred mode of repair.
- After successfully registering your repair booking, you will receive confirmation messages at your email address and phone number.
How to Locate Nearest Service Center?
Apple retail stores in India provide not only the best experience in terms of buying Apple devices but also offer after-sales support for them. To find one near you, follow the steps below carefully.
- First, head over to the official store locator for Apple India here.
- On the landing page, click on “Explore Service Locations”.
- A new web page will open where you will be able to choose whether you want to select service providers or repair drop-off points.
- Based on your chosen location, the online system will suggest service centre locations that you can visit.
- Proceed to note down the service centre details and visit it with your device and its associated accessories, such as the charging cable and the charging adapter.
Types of Repair to Seek Help
If you want to get a glimpse of the different types of repairs provided by Apple India for its iPhones, then the following guide can prove to be helpful.
Battery Repair: As iPhones get old, their batteries start to degrade and lose their capacity. Battery replacements typically vary based on the iPhone model you own.
Screen Repair: Being the most common type of iPhone repair, screens are often damaged due to falls or drops.
Water Damage Repair: If your iPhone is not protected by Ingress Protection (IP) rating, then any exposure to water can lead to its internals being damaged and short-circuited. Usually, water-damaged iPhones require major repairs, such as the camera, screen, battery, and mainboard.
Charging Port Repair: iPhones come with lightning ports as opposed to the typical industry benchmark, USB-C. And lightning ports tend to get damaged easily. So, if you feel that your iPhone is not charging or transferring data properly, then the port may need a replacement.
Additionally, do not forget to register your Apple device after purchase, so that you can easily track its warranty status, purchase extended warranty coverage, and seamlessly book repair appointments. Lastly, make sure you keep your device manual handy at all times to shrug off minor issues through self-troubleshooting.
