Cathay Pacific Airways is Hong Kong’s flag carrier, serving over 200 cities in Asia, Europe, North America, Africa, and Australia with passenger and cargo services. It employs approximately 23,000 people. Roy Farrell, an American, and Sydney de Kantzow, an Australian, founded the company in 1946. It began with flights to Shanghai, Bangkok, Manila, and Singapore. It runs in two major segments which are the airline and non-airline business. Passenger and cargo operations are included in the Airline Business segment. Airline catering, ground handling, and aircraft ramp handling services are all part of the Non-Airline Business segment.

Cathay Pacific’s online bookings are available for flights to 110 locations across the globe. The main routes are based in Asia, where it flies to over 40 major cities, including over 17 in China. Cathay Pacific’s fleet of more than 130 aircraft is one of the youngest and most modern in the sky. Its aircraft include the Airbus A340-300, A330-300, Boeing 777-300ER, Boeing 777-200, and Boeing 747-400, among others. The airline offers First Class, Business Class, Premium Economy and Economy Class flights to their passengers.

What you Should Know on Cancellation and Refund Policy

Cathay Pacific has implemented a 24-hour cancellation policy in response to the needs and circumstances of its passengers. Cathay Pacific offers more flexibility and benefits to passengers when managing their reservations. Passengers can cancel a Cathay Pacific flight within 24 hours of purchase, according to Cathay Pacific’s 24-hour cancellation policy. If your booking was made a week or more before the departure date of your flight, Cathay Pacific will provide a full refund. Cathay Pacific reserves the right to change the 24-hour cancellation policy at any time.

Cathay Pacific allows you to cancel your flight online without any hassles. Passengers can also request a refund online by completing the refund request form on Cathay Pacific’s official website. Only eligible Cathay Pacific airline tickets that are canceled within the active period are eligible for a refund. Cathay Pacific does not offer refunds after the ticket has expired. Refund requests may take some time to process but are usually given within 7 to 10 working days. If flights are canceled due to unavoidable reasons on Cathay Pacific’s end, the passengers are compensated to book the next successive flight.

The Hong Kong-based airline also has imposed a fee for both international and domestic flight cancellations. If you are unfamiliar with the Cathay Pacific flight termination fee for international flights, follow the steps below: Cathay Pacific charges a cancellation fee of $100 to $500 for ticket cancellation requests made after the 24-hour risk-free cancellation period. If you suspend your Cathay Pacific flight within 24 hours of its scheduled departure, you will be charged a cancellation fee ranging from $100 to $400.

Cancellation Through Website

  1. Start by visiting the airline’s website at www.cathaypacific.com.
  2. Once you have, navigate to the “Manage Booking” option.
  3. After that, put in your full name and e-ticket number correctly.
  4. The subsequent screen would then verify and confirm if you want to cancel your reservation. After choosing the “confirm” or “continue” option, your booking will be canceled, and you will receive a confirmation email with your ticket number and any pending funds after any probable cancellation charges.
  5. At last, choose the relevant flight you would like to cancel and click Cancel Cathay Pacific Airways Flight to finish the process.

Cancellation Through Phone

  1. First and foremost, call the helpline +852 2747 3333 (Hong Kong), 400 815 2888 (China), 1-833-933-2244 (US) or +44 20 7660 8992 (UK).
  2. Contact the airline to cancel your reservation. Follow the instructions on the automated phone system.
  3. Then, after speaking with a live person, you can request a Cathay Pacific Airways cancellation.
  4. Please look up the Internet for Cathay Pacific helpline in your region.

Cancellation at Airport

  1. Travel to the airport, where you will be boarding the flight.
  2. Head to the Cathay Pacific Airport Ticket Office with a copy of your ticket.
  3. You can speak with a Cathay Pacific executive in person and request that your flight be cancelled. The refund will be given to the same debit or credit card used to make the payment.

Conclusion

If you have to cancel your trip, you will almost certainly only be able to get a full reimbursement if you bought a fully refundable ticket. Although each airline’s refund policy varies, you could be willing to collect a refund for your ticket in certain circumstances. If you have decided to cancel your flight due to unchangeable circumstances, we hope the aforementioned steps are helpful for you to do so. For further assistance you can approach their support.

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Last Update: January 19, 2023

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