Easy guide to booking Nissan car repair in Malaysia

Being a globally recognized automaker, Nissan has a long history in Malaysia, dating back to the 1950s. Initially established as Tan Chong Motor Holdings, the company boasts a strong presence with multiple manufacturing plants and a nationwide dealership network, which helps in prioritizing localization, contributing to the country’s economy, and potentially offering competitive pricing.

Nissan Malaysia offers a diverse line-up of vehicles – from fuel-efficient sedans and capable SUVs and crossovers to reliable pickup trucks and performance-oriented vehicles, ensuring that there is always something for every car buyer. In addition to that, the company has also been a leader in pioneering electric vehicles, catering to eco-conscious drivers, and providing standard safety features such as ‘automatic emergency braking’ and ‘lane departure warning’. Nissan Malaysia offers a comprehensive service network to ensure your vehicle receives proper care so that you can enjoy peace of mind and top-class performance whenever you are driving your car on the road.

With that being said, taking care of your vehicle is just as important as learning how to drive safely, which is why regular maintenance is necessary to keep your four-wheeler efficient and peppy. Through our in-depth guide, you will be able to learn all the steps you need to follow to book a service appointment at a nearby Nissan service center in Malaysia.

What are the Steps to Book Appointment

To ensure customers have a seamless experience when booking a service appointment online, Nissan Malaysia has introduced a robust online booking system not only through its official website but also through its official ‘Nissan DriveOn’ smartphone app.

With Nissan’s official vehicle maintenance service, you get access to certified technicians, advanced diagnosis setups, high-quality genuine parts, and 24-hour emergency assistance. To start the booking process right away, follow the recommended steps listed below.

1. Kick-start your journey by first visiting the official website here. Alternatively, you can download the ‘Nissan DriveOn’ app from the Apple App Store or the Google Play Store.
2. On the landing page, you will be asked to sign in using your registered email address and password. If you do not have an account, you need to create one using your preferred email ID and personal information.
3. After signing into your account, on the home page, click on ‘Book A Service > Add Your Vehicle’.
4. In the subsequent step, you will be asked to select the make and model of your Nissan vehicle. Once done, you will need to select the type of maintenance you require for your vehicle.
5. Once done, select the date of your appointment and the dealership from which you want to obtain the service.
6. Finally, register your request, and you will receive a confirmation message at your registered email address.

Now, all you have to do is visit the service center on the day of your appointment and get your vehicle properly serviced for further usage.

Other Ways to Book Repair

In addition to booking a service appointment online, you can also book your appointment over the phone with your nearest authorized Nissan dealer. To do that, simply follow the steps outlined below carefully.

1. The primary step involves heading over to the official website, where you need to find the nearest authorized Nissan dealer.
2. On the landing page, you will be able to browse through the list of service centers located in Malaysia. You can also filter the list by selecting your preferred state from the drop-down menu.
3. Once you have selected your preferred dealership that you want to visit, proceed to note down the contact details and store address.
4. Start the appointment process by giving a phone call to the provided phone number and talking to the dealership representative to book your service appointment. Ensure that you state your vehicle make and model, the type of servicing or maintenance you require, and your preferred date of appointment.
5. Once your appointment is registered, head over to the dealer on the day of your appointment with your vehicle.
6. Submit the vehicle for maintenance and complete any necessary paperwork.

Once servicing is complete, pay the requisite fees as billed and collect your vehicle.

Before you decide to book your service appointment with Nissan Malaysia, it makes sense to first get an idea regarding the service schedules and pricing for your Nissan vehicle. To find that out, click here.

How to Raise a Complaint

If you have any feedback or complaint to share regarding Nissan Malaysia’s after-sales service, you can do so by filling out the online enquiry form here. For any general queries or roadside assistance, you can get in touch with Nissan Malaysia’s customer care team via phone at 1800 88 3838. Phone lines are open around the clock.